High-achieving management professional possessing excellent communication, organizational and analytical capabilities. Devises innovative solutions to resolve business and technology challenges. Project Manager dedicated to identifying and cultivating team members' skills and talents to improve team performance and efficiency.
Developed training project plan and 14 training rooms for 2,500 users at 15 locations in support of Epic Ambulatory, Cadence, Prelude, Tapestry and Resolute go-lives. Promoted to Training Manager.
Created, coordinated, and scheduled training plan for Epic inpatient rollout for 150 bed hospital. Attained over 99% training completion for over 600 staff members.
Project Manager for over 100 Epic Ambulatory and Inpatient go-lives, ranging from a single Ambulatory clinic to 1200 bed hospitals, with support staff from 1 to 350 consultants. Promoted to company Director.
Project Manager for Meaningful use compliance for 300 physicians resulting in hospital receiving over $1,000,000 from the government.
Developed a database of over 300 consultants listing their skillsets, qualifications and expertise.
Project Manager for various Epic implementations, including Ambulatory Cardiology, Epic Inpatient and Epic Optesia.
Recruited and interviewed support staff for those projects.
Created and maintained support work schedules for the projects.
Reported and resolved issues to client.
Delivered various issue and financial reports to client.
Project Manager for multiple EHR go-lives, both Ambulatory and Inpatient facilities.
Responsible for maintaining client relations with various healthcare facilities and creating new business within those clients resulting in $5,000,000 in revenue.
Managed up to 6 employees in regional office.
Created and maintained go-live client support schedules for clients, ranging from 1 to 350 staff.
Responsible for responding to all Help Desk calls and issue resolution for 150 bed hospital and Ambulatory facilities.
Created and maintained Epic Smart Sets for various Physicians and implemented one on one customization sessions.
Maintained training environment and practice environment patient appointments.
Created and modified Provider and User records for security levels.
Resolved Order Transmittal issues and created new print groups.
Provided on-call support for business application go-lives.
Coordinated Practice Management Epic testing with Clinic Administrators including timelines, testers, documentation, training and attendance.
Created testing scripts for practice management and ambulatory testing.
Maintained 4 training environments and 1 practice environment to support 2,500 users.
Responsible for all training documentation adapting clinic workflows to functional manuals and quick step guides.
Redesigned and developed training programs for all employees.
Designed and created new training classrooms.
Provided on-call and daily support to over 2,000 users at various locations, including hardware and software issues.
Developed project plans for clinical builds and new version software testing.
Created workflows for all clinic operations from telephone to office visits.
Responsible for all phrases of a new clinic build from initial walk thru to after go-live support.
Resolved help desk request.
Responsible for maintaining Epicweb functionality.
Initiated optimization projects focusing on improving user skill levels.
Developed and taught computer classes for the U.S. Air Force utilizing Microsoft Office Professional, Visual Basic, Project, Frontpage, dBase and Windows software.
Taught various computer classes at Pensacola Junior College.
Designed and built computer lab at Eglin Air Force Base.
Built over 300 personal computers for various customers.
Formulated and implemented a retail business plan.
Directed all phases of store operations including sales, inventory, service and maintenance.
Zenith Computer Systems regional dealer covering Jacksonville, Fl. to New Orleans, La. supporting and servicing government contracts.
Project Manager responsible for supervision and training of technicians to operate and maintain ambient air monitoring systems.
Repaired all electronic equipment, coordinated all supply functions and established maintenance and calibration procedures.
Performed maintenance on complex electronics systems and mainframe computers.
Developed various maintenance procedures for mainframe computers.
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