Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Interactive Specialist with experience supporting technically-oriented projects. Adept at conducting, collecting and overseeing environmental data collection, permitting and testing for air, water, and waste. Enthusiastic and eager to contribute to a team's success through hard work, attention to detail and organizational skills. Fantastic critical thinker with great memory and ability to efficiently organize vast amounts of data. Great at performing internal audits, conducting investigative reporting and transcribing information.

  • Data recovery
  • Technical issues analysis
  • Technical documents comprehension
  • Technical Documentation
  • Lab report composition
  • Project Management
  • Contaminated site cleanup
  • Compliance inspections
  • Environmental assessment
  • Environmental remediation
  • Analysis of samples
  • Hazardous waste remediation
  • Standard operating procedures
  • Data Analysis
  • Energy modeling
  • Conducting technical audits
Work History
09/2019 to Current Environmental Specialist General Electric | Vici, OK,
  • Formulated and implemented long-range plans for environmental programs.
  • Served as technical consultant on environmental policies to maintain regulatory compliance.
  • Prepared detailed scientific reports or presentations based on findings.
  • Investigated accidents and analyzed root causes to develop corrective action plans.
  • Provided system and component design reducing negative impact on area environment.
  • Performed environmental site assessments and provided remediation recommendations.
  • Served as subject matter expert (SME) on environmental regulations and policies.
  • Managed development, design and execution of energy conservation projects.
  • Interpreted test data to determine whether contamination existed in accordance with environmental laws.
  • Gathered environmental data, including water, air and soil contaminations.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Drove operational improvements which resulted in savings and improved profit margins.
04/2016 to 09/2019 Code Compliance Inspector II Kisco Senior Living, Llc | Escondido, CA,
  • Visited treatment and environmental sites to collect data samples for testing and analysis.
  • Provides information to customers regarding codes and other regulatory requirements.
  • Work independently in the field and is responsible for making decisions requiring technical discretion, sound judgment and familiarity with a broad variety of problems.
  • Verified information on permits and contracts for projects to assess compliance with legal requirements.
  • Spearheaded safe and efficient handling and disposal of environmental waste.
  • Managed quality programs to reduce overdue compliance activities.
  • Audited new projects and environmental department activities to identify and resolve concerns.
  • Trained employees and new officers on ecologically-sound and sustainable operational procedures.
  • Monitored new projects and developments for adherence to local regulations, issued violations and determined necessary corrective actions.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
01/2000 to 04/2016 Customer Service Representative Texas Instruments, Global Semiconductor Design & Manufacturing Company | City, STATE,
  • Communicated with order management team to ensure non-EDI orders are being entered into SAP and communicated the details back to the customer.
  • Acknowledged all sales/marketing requests ranging from price confirmations and device availability to generating various reports.
  • Entered customer interaction details in SAP to track requests, document problems and record solutions offered.
  • Facilitated customers appointments, shipping, and special order requests
  • Organize merchandise pick-up for all North America locations.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Liaised with customers and management team to better understand customer needs and recommend appropriate solutions.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Expected in 12/1993 Associate of Applied Science | Electronic Engineering ITT TECHNICAL INSTITUTE, Garland, Texas GPA:
  • Graduated with 3.78 GPA
  • Graduated magna cum laude

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  • Associate of Applied Science

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