Detail-oriented and knowledgeable LPN/Healthcare professional with over 18 years of experience. Skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical insurance/front and back office medical office experience and fastidious nature dedicated to optimal customer service.
Skills
Project Management
Client consulting
Data Analysis
MS Office
Scheduling
Recruitment
Staff education and training
Problem resolution
Customer service
Report preparation
Conducting technical audits
Effective planning
Office administration
Communications
Organization
Customer/Client relation
Work History
Environmental Health Coordinator Comp & Pension, 05/2017 to Current Hca – Asheville, NC,
Increased customer satisfaction by resolving claim issues.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Handles 25+ calls per day to address customer inquiries and concerns and completed before end of business each day with resolve for customer.
Performed various administrative functions, including filing paperwork, scheduling claims, sorting mail, process reports for timeliness, and office cleaning.
Worked with C&P customers to understand needs and provide Claim related services.
Resolved C&P/VHA related problems, improved operations and provided exceptional client support.
Applied interpersonal communication skills to comfort and counsel patients and families throughout care process.
Supported physicians during examinations and scans to assist with diagnostic procedures.
Received and responded to customer requests via letter, email, telephone and in-person approaches.
Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
Collected data and followed research protocols for Environmental exposures registries and input data in EAS system per registry specific requirements.
Hospice Field Staff LPN, 09/2012 to 05/2017 Baylor Scott & White Health – Lubbock, TX,
Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
Informed patients and families of effective treatment options and at-home care strategies, enhancing long-term outcomes.
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
Observed and reported patient condition, progress and medication side effects to accurately document updates.
Updated patient charts using EMR with data such as medications to keep records current and support accurate treatments.
Came up with treatment plans and communicated with patients about options, medications and self-management.
Administered different therapies and medications in line with physician orders and treatment plan.
Partnered with healthcare teams to address care plan management, including development and implementation.
Followed proper procedure for installation and removal of catheters, IVs and PIC lines.
Recorded vital signs, monitored changes and communicated to physicians immediately. Seen 8-10 patients daily.
Documented vitals and medical histories in patient charts when assessing patients and communicated patient information to physicians and other nurses for care continuity.
Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
Demonstrated ability to advocate for and strive to protect health, safety, and rights of patient.
Spearheaded and implemented standardized processes to control supply and inventory management.
Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Home Health LVN, 10/2009 to 09/2012 Total Homecare/ Amedisys – City, STATE,
Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions. Seen 8-10 patients daily.
Delivered oral medications, intramuscular injections and IV fluids to mitigate or resolve patient symptoms.
Helped long-term care residents with bathing, dressing, feeding and other daily living activities.
Took samples such as blood and urine to complete diagnostic and routine assessment tests.
Documented patient vitals, behaviors and conditions to communicate concerns to supervising Case Manager.
Responded to patient requests with appropriate clinical and personal assistance.
Assessed patients' temperature, pulse and blood pressure and recorded in electronic medical records.
Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Clinical Research Coordinator, 05/2005 to 05/2009 Heartland Research Associates LLC – City, STATE,
Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
Gathered, processed and shipped lab specimens.
Collected data and followed research protocols, operations manuals and case report form requirements.
Followed informed consent processes and maintained records.
Participated in initiation visits and investigator meetings, implementing trials in accordance with study timelines and budgets.
Screened 10+ patient records, databases and physician referrals to identify prospective candidates for research studies.
Collected, evaluated and modeled collected data.
Maintained compliance with protocols covering patient care and clinical trial operations.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
High School Diploma: , Expected in 05/1995 Derby Unified School District - Derby, Ks, GPA:
LVN: Nursing, Expected in 07/2005 Flint Hills Technical College - Emporia, KS GPA:
No Degree: General Education, Expected in Butler County Community College - El Dorado, KS GPA:
Continuing education in Nursing field
Coursework in Sociology, Psychology, General education, currently enrolled in Business/HR courses
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