Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Detail-oriented and knowledgeable LPN/Healthcare professional with over 18 years of experience. Skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical insurance/front and back office medical office experience and fastidious nature dedicated to optimal customer service.

  • Project Management
  • Client consulting
  • Data Analysis
  • MS Office
  • Scheduling
  • Recruitment
  • Staff education and training
  • Problem resolution
  • Customer service
  • Report preparation
  • Conducting technical audits
  • Effective planning
  • Office administration
  • Communications
  • Organization
  • Customer/Client relation
Work History
Environmental Health Coordinator Comp & Pension, 05/2017 to Current
HcaAsheville, NC,
  • Increased customer satisfaction by resolving claim issues.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Handles 25+ calls per day to address customer inquiries and concerns and completed before end of business each day with resolve for customer.
  • Performed various administrative functions, including filing paperwork, scheduling claims, sorting mail, process reports for timeliness, and office cleaning.
  • Worked with C&P customers to understand needs and provide Claim related services.
  • Resolved C&P/VHA related problems, improved operations and provided exceptional client support.
  • Applied interpersonal communication skills to comfort and counsel patients and families throughout care process.
  • Supported physicians during examinations and scans to assist with diagnostic procedures.
  • Received and responded to customer requests via letter, email, telephone and in-person approaches.
  • Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
  • Collected data and followed research protocols for Environmental exposures registries and input data in EAS system per registry specific requirements.
Hospice Field Staff LPN, 09/2012 to 05/2017
Baylor Scott & White HealthLubbock, TX,
  • Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
  • Informed patients and families of effective treatment options and at-home care strategies, enhancing long-term outcomes.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
  • Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
  • Observed and reported patient condition, progress and medication side effects to accurately document updates.
  • Updated patient charts using EMR with data such as medications to keep records current and support accurate treatments.
  • Came up with treatment plans and communicated with patients about options, medications and self-management.
  • Administered different therapies and medications in line with physician orders and treatment plan.
  • Partnered with healthcare teams to address care plan management, including development and implementation.
  • Followed proper procedure for installation and removal of catheters, IVs and PIC lines.
  • Recorded vital signs, monitored changes and communicated to physicians immediately. Seen 8-10 patients daily.
  • Documented vitals and medical histories in patient charts when assessing patients and communicated patient information to physicians and other nurses for care continuity.
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
  • Demonstrated ability to advocate for and strive to protect health, safety, and rights of patient.
  • Spearheaded and implemented standardized processes to control supply and inventory management.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Home Health LVN, 10/2009 to 09/2012
Total Homecare/ AmedisysCity, STATE,
  • Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions. Seen 8-10 patients daily.
  • Delivered oral medications, intramuscular injections and IV fluids to mitigate or resolve patient symptoms.
  • Helped long-term care residents with bathing, dressing, feeding and other daily living activities.
  • Took samples such as blood and urine to complete diagnostic and routine assessment tests.
  • Documented patient vitals, behaviors and conditions to communicate concerns to supervising Case Manager.
  • Responded to patient requests with appropriate clinical and personal assistance.
  • Assessed patients' temperature, pulse and blood pressure and recorded in electronic medical records.
  • Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Clinical Research Coordinator, 05/2005 to 05/2009
Heartland Research Associates LLCCity, STATE,
  • Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
  • Gathered, processed and shipped lab specimens.
  • Collected data and followed research protocols, operations manuals and case report form requirements.
  • Followed informed consent processes and maintained records.
  • Participated in initiation visits and investigator meetings, implementing trials in accordance with study timelines and budgets.
  • Screened 10+ patient records, databases and physician referrals to identify prospective candidates for research studies.
  • Collected, evaluated and modeled collected data.
  • Maintained compliance with protocols covering patient care and clinical trial operations.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
High School Diploma: , Expected in 05/1995
Derby Unified School District - Derby, Ks,
LVN: Nursing, Expected in 07/2005
Flint Hills Technical College - Emporia, KS
No Degree: General Education, Expected in
Butler County Community College - El Dorado, KS
  • Continuing education in Nursing field
  • Coursework in Sociology, Psychology, General education, currently enrolled in Business/HR courses

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Resume Overview

School Attended

  • Derby Unified School District
  • Flint Hills Technical College
  • Butler County Community College

Job Titles Held:

  • Environmental Health Coordinator Comp & Pension
  • Hospice Field Staff LPN
  • Home Health LVN
  • Clinical Research Coordinator


  • High School Diploma
  • LVN
  • No Degree

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