Empire Acquisition Team
Albany,
NY
Entry Level Account Manager
09/2016
Analyzed ratings and features of competitors to evaluate the effectiveness of marketing strategies. Implemented and evolved strategies to target new new markets. Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams. Presented on current promotions to the public at events. Developed contingency plans and alternative solutions for all projects.
Dicks Sporting Goods (Crossgates Mall)
Albany,
NY
Customer Service Specialist, Footwear Associate, Team Sports Associate, Lodge Associate
08/2014 to
09/2016
Worked every department at least once in the store. Processed 100 transactions each day in a timely manner. Offered exceptional Customer Service and promoted company brand. Actively listening to concerns and giving feedback. Training new employees and held them accountable for meeting goals.
Go Wireless (Verizon Retailer)
Valatie,
NY
Wireless Consultant
01/2016 to
04/2016
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices with cell phone plans. Placed special orders and called other stores to find desired items. Recommended merchandise based on customer needs. Explained information about the quality, value and style of products.
Five Below
Hudson,
NY
Cashier
09/2013 to
08/2014
Processed an average of 50 transactions each day. Maintained displays for the entire store. Communicated merchandise needs and issues to supervisors in a timely fashion. Marked Clearance products with updated price tags. Balanced the needs of multiple customers in a fast paced retail environment.
Olympia Sports
Hudson,
NY
Sales Associate
08/2012 to
08/2014
Answered customer's questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Consulted with customers on the latest styles and trends. Built customer confidence by actively listening to their concerns and giving appropriate feedback.
