Communications expert who specializes in social media marketing. Extensive background in Retail. Reliable and punctual Sales Associate who possesses an excellent work ethic and more than 4 years in retail. Areas of expertise include inventory, cash management, exceptional customer service as a driven and results-focused professional.
Summary of Skills
Inventory control procedures
Cash handling accuracy
Store planning and design
Strong communication skills
Personnel training and development
Proficient in MS Office
Bachelor of Science:Communications2018SUNY University at Albany , Albany, NY, United StatesContinuing education in the Business Administration and Hospitality field.
Associate of Science:Business Administration 2015SUNY Columbia Greene Community College , Hudson, NY , United States
Focus in Business Administration with classes in Comunication
Coursework in International Business, Accounting, Finance, Organizational Psychology, and Business Management while maintaining a 3.0 GPA.
Empire Acquisition TeamAlbany, NYEntry Level Account Manager09/2016Analyzed ratings and features of competitors to evaluate the effectiveness of marketing strategies. Implemented and evolved strategies to target new new markets. Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams. Presented on current promotions to the public at events. Developed contingency plans and alternative solutions for all projects.
Dicks Sporting Goods (Crossgates Mall)Albany, NYCustomer Service Specialist, Footwear Associate, Team Sports Associate, Lodge Associate08/2014 to 09/2016
Worked every department at least once in the store. Processed 100 transactions each day in a timely manner. Offered exceptional Customer Service and promoted company brand. Actively listening to concerns and giving feedback. Training new employees and held them accountable for meeting goals.
Go Wireless (Verizon Retailer)Valatie, NYWireless Consultant01/2016 to 04/2016Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices with cell phone plans. Placed special orders and called other stores to find desired items. Recommended merchandise based on customer needs. Explained information about the quality, value and style of products.
Five BelowHudson, NYCashier09/2013 to 08/2014Processed an average of 50 transactions each day. Maintained displays for the entire store. Communicated merchandise needs and issues to supervisors in a timely fashion. Marked Clearance products with updated price tags. Balanced the needs of multiple customers in a fast paced retail environment.
Olympia SportsHudson, NYSales Associate08/2012 to 08/2014Answered customer's questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Consulted with customers on the latest styles and trends. Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Implemented marketing strategies which resulted in growth of customer base.
Performed competitive analysis to make recommendations for future company growth.
Helped as many as 2000 customers each day in a high-volume retail environment.