entertainment team lead resume example with 11+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management. Energetic professional with 11 plus years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers.

  • Production Monitoring
  • Work Planning and Prioritization
  • PPE Compliance
  • Overseeing Daily Activities
  • Documentation and Reporting
  • Attention to Detail
  • Staff Training
  • Verbal and Written Communication
  • Coaching and Mentoring
08/2022 to Current
Entertainment Team Lead Ross Stores, Inc Memphis, TN,
  • Fostered positive employee relationships through communication, training and development coaching.
  • Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
  • Monitored team progress and enforced deadlines.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Implemented performance, quality and efficiency measures to achieve aggressive production goals.
  • Offered training and support to keep team members motivated and working toward objectives.
11/2021 to 08/2022
Homelines Team Lead Cerner Columbus, OH,
  • Delegated daily tasks to team members to optimize group productivity.
  • Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Reviewed completed work to verify consistency, quality and conformance.
12/2018 to 08/2021
Assistant Store Manager Compass Group Usa Inc Seatac, WA,
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
09/2017 to 12/2018
Pick Up Department Manager Vpne Parking Solutions Foxboro, MA,
  • Followed staffing strategies to achieve production goals.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Monitored team progress and enforced deadlines.
04/2016 to 09/2017
Support Manager Walmart City, STATE,
  • Fostered positive and inclusive team culture for support staff.
  • Provided ongoing training to maintain productivity and effectiveness of staff.
  • Resolved complex and escalated support issues.
  • Implemented company-wide policy changes and initiatives to improve support capabilities.
12/2012 to 04/2016
Customer Service Manager Walmart City, STATE,
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
08/2011 to 12/2012
Cashier Walmart City, STATE,
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
Education and Training
Expected in to to
Associate of Arts: Liberal Arts And General Studies
Oxnard College - Oxnard, CA
Native/ Bilingual
  • I was able to reduce shrink from $77,000 to $33,000 in department 72 by ensuring claims were properly being filed. I would also verify the warehouse detail report to make sure what we were being billed for matched what was received on the RDC truck.
  • I also implemented a check system where we would have three check verification processes in play to make sure there were no shortages were missed.

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Resume Overview

School Attended

  • Oxnard College

Job Titles Held:

  • Entertainment Team Lead
  • Homelines Team Lead
  • Assistant Store Manager
  • Pick Up Department Manager
  • Support Manager
  • Customer Service Manager
  • Cashier


  • Associate of Arts

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