Bilingual (English/Spanish), Organized, motivated and hardworking customer service specialist with outstanding background in customer service & sales .Addresses all questions and concerns with customer satisfaction in mind. Independent and quick thinking team player seeking a role offering increased responsibility.Successful at improving customer retention rates and growing revenue.
Bilingual in (English/Spanish)
Exceptional customers service
Strong client relations
Creative problem solver
Cash register operations
Multi-line phone talent
POS systems expert
MS Windows proficient
Special events planning
Budgeting and cost control
Strategic sales knowledge
Entertainment Publicist02/2009 to Current Bronx, New York
Responsible for the web/computerized development and creation of web design for flyers and other artist/entertainment announcements Sent out to artist updates and introductions to media companies notifying them of the artist latest projects, new developments, or any other new endeavors.
Cultivate relationships with press agents to ensure coverage at events like concerts, ceremonies, social parties, and music releases.
Research topics on TV/Radio shows to make the appropriate connect the artist to shows.
Research specific music interest of neighborhoods and communities to to target audience.
Cashier/Customer Service11/2007 to 06/2008 Duane Reade – New York, NY
Performed and executed all duties and responsibilities essential for effective operation of a well - reputable chained pharmaceutical store, i.e., worked on computerized cashier, balanced cash received and cash sales daily, gift wrapping.
Responsible for all cashier transition, i.e., credit card, checks, inventory.
Responsible for setting new item display and introducing items to customers with intent to sell..
Greeted customers entering the store to ascertain what each customer wanted or needed.
Group Sales RepresentativeVilla Roma Resort
Fao Schwartz -5th Ave New york - Sales Associate- Customer Service.
High School Diploma: 1996Delaware Valley Job Corp Center-
Associate of Arts Degree: Liberal Arts, Video Arts, Television2009Borough of Manhattan Community College-