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enterprise telecommunications sales manager resume example with 10+ years of experience

Jessica
Claire
resumesample@example.com
(555) XXX-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Empathetic Case Coordinator with more than four years of experience in mental health and individuals with developmental delays case coordination. Adept at structuring effective treatment plans around each patient's strengths. Committed to providing the highest level of care with outstanding abilities in interviewing, project management and team leadership.

Skills
  • Interdepartmental Collaboration
  • Detail-Oriented
  • Problem Solving
  • Sales Quota Management
  • Staff Training and Development
  • Relationship Building
  • Customer Complaint Resolution
  • Time Management
  • Verbal and Written Communication
  • Customer Service
  • Salesforce Software
  • Enterprise Sales
  • Data Confidentiality
  • Patient care understanding
  • Active listening strengths
  • Advocacy background
  • Client needs assessments
  • Verbal and written communication
  • Teamwork
  • Flexible & Adaptable
Education
Texas Tech University Lubbock, Texas Expected in 2007 Bachelor of Arts : Psychology - GPA :
Work History
Tri County Services - Enterprise Telecommunications Sales Manager
Cleveland, TX, 06/2017 - Current
  • Technical knowledge of business telecommunications products including broadband, PBX and mobiles.
  • Contributed to help team increase scores from 50% to 76% in customer satisfaction surveys over a 3 month period.
  • Learned and utilized multiple selling techniques that helped improve personal sales numbers.
  • Managed multiple accounts simultaneously.
  • Proficient in multiple sales platforms including siebal, ihug, clarify, and salesforce creating orders and changing services.
  • Easily learn new platforms and I am able to teach the team in order to improve efficiently.
  • Recognized as Silver Lanyard as part of Coloring Your Career Recognition.
  • Create an inspiring team environment with an open communication culture that helped to create team bonding and increased sales.
  • Helped with agent business training processes by cross training for agents for multiple products and software platforms.
  • Piloted new campaigns for client with a successful outcome leading to an increase in FTE agents by 10.
  • Helped Vodafone client tailor leads to increase sales by 60% with new data collection feedback process I proactively presented to my team leader.
  • Listened carefully to a small business customers' needs and recommended best-in-class telecommunications solutions to resolve issues.
  • Managed accounts to retain existing relationships and grow share of business.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Maintained up-to-date knowledge of competitor products and pricing in market served.
Woolworths Insurance Campaign, Salmat - Insurance Inbound Sales Agent
City, STATE, 12/2015 - 06/2017
  • Familiar with Australian insurance products and procedures for automotive, home, travel and pet insurance.
  • Average above 90% Quality Assurance score weekly.
  • Conversion rate of 40%.
  • Top sales agent of the month consistently.
  • Helped with agent business training processes by cross training for agents for multiple products and software platforms.
  • Trained incoming agents on phone conversation focusing on adherence and customer questions.
  • Resolved complaints efficiently to satisfy customers and encourage future transactions.
  • Educated customers about product terminology, features and benefits to improve sales and customer satisfaction.
  • Overcame objections using friendly, persuasive strategies.
Permian Basin Community Centers - IDD Service Coordinator
City, STATE, 01/2015 - 10/2015
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
  • Referred families to shelters, legal resources and educational programs.
  • Educated families and community members about domestic violence, including its impact on children.
  • Worked with senior case managers to coordinate team development activities and trainings.
  • Served customers in a friendly, efficient manner following outlined steps of service.
Mental Health Mental Retardation - Qualified Mental Health Specialist
City, STATE, 10/2008 - 09/2012
  • Lead Qualified Mental Health Professional Mental Health Mental Retardation is an organization that provides a variety of mental health services to the low income, uninsured indigent population.
  • Provide support and guidance to 16 mental health professionals to assist them to provide the best level of care to the individuals the agency served.
  • Provide daily living skills to individuals diagnosed with a mental illness living below the poverty line such as budgeting, cleaning living space, and basic hygiene.
  • Provide intervention services to individuals in crisis; including suicide and homicide prevention.
  • Work in teams to provide intervention and teach individuals and for employee safety.
  • Provide job training skills and assist individuals in finding employment.
  • Met and exceeded productivity goals for meeting with 55 individuals each month.
  • Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
  • Delivered individualized services to clients working through issues such as mental illness and developmental delays.
  • Provided clients with recommendations to community resources.
  • Performed client assessments and developed treatment plans.
  • Documented client progress in confidential files.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Observed and monitored client behavior and responses to treatment.
  • Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Worked collaboratively with community agencies to assist clients with meeting basic needs such as coordinating housing for individuals without stable housing.
Accomplishments
  • Improved client outcomes by helping identify gaps in treatment.
  • Increased compliance and state targets for the team
  • Dependable employee who is trusted to take on additional roles within the business and to train new employees so they have a high performance level as well.

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Resume Overview

School Attended

  • Texas Tech University

Job Titles Held:

  • Enterprise Telecommunications Sales Manager
  • Insurance Inbound Sales Agent
  • IDD Service Coordinator
  • Qualified Mental Health Specialist

Degrees

  • Bachelor of Arts

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