Enterprise Support Engineer II October 2014 to CurrentCompany Name - City, State
Troubleshoot and configured Cisco, Juniper, Ciena 31x and 39xx series switches to meet Customer requirements.
Performed various testing and configuration of customer circuits and ensured they were operating within specifications supported.
Metro Ethernet products for Comcast Enterprise customers, including EDI, ENS, EPL and EVPL configurations.
Troubleshoot problems with Cisco and Juniper routers and switches and adjusted configurations as needed coordinated with many other departments to ensure proper escalation and when required, while collaborating within the department to resolve complex and chronic issues.
Responsible for operating and improving Comcast's BVE Voice, Commercial, Data, and Network services as well as associated infrastructure in a 7/24
of infrastructure include, but are not limited to: routers, CMTS, switches,
optical and TDM transport, applications, servers, IP scopes,
Technology handoff for third parties customers.
Contributes to command and control-related
activities focused on restoration of
complex outages, communication across Comcast, and rapid
Works and directly lead external vendors,
third parties, and associated agencies,
when necessary, to address issues across the PSTN, peering
arrangements, interoperability issues, and etc.
Works with limited supervision and direction
while executing associated functions
Performs a variety of complex analytical
duties, testing and evaluation of Comcast's
network, products, and services including
CRAN, CMTS, and the platform, Voice, and Data.
Works closely with engineering, vendors, and
field to identify and drive
improvements across the topology.
Directs third party agencies (i.e.
AT&T, Verizon, Centurylink, Charter) while using internal resources to troubleshoot and resolve complex peer-to-peer problems focusing on rapid
Supports all of the XNOC tools and alarms;
analyzes systems needs and determines
prioritization of break/fix scenarios;
implements code changes and suggests
Load balancer, firewalls, routers, CMTS,
associated protocols, advanced
troubleshooting, protocols, multicast and unicast, BGP, IP
management, DNS, traffic
management, and sparing.
BVE, SIP, routing, Cedar Point, Cisco, IMS,
SS7, carrier to carrier troubleshooting, etc.
COMMERCIAL- Axerra, Ciena, Alcatel Lucent,
Juniper, Layers 1, 2, 3, ENS, and
Run RFC2544 remote test on JDSU and Ciena.
Implementation Engineer II September 2013 to September 2014Company Name - City, State
Serving as primary technical support for Tier I and II customer repair issues.
Provides qualitative technical service assurance support to internal and external customers/LEC Electronic trouble ticket entry and escalations.
De-provision and new service provisioning of Transport, Data, and Voice services.
Test and turn up core distribution and access level Cisco routers or switches.
Customer Premise Equipment Meta-switch - SIP/ISDN, SIP PRI, SIP POTS BBL and SIP Trunking Troubleshoot VPN, VLAN, Spanning Tree, Resilient Ethernet Protocol, VRF, MPLS, BGP, IP-Routing, VOIP T1 issues, installations of routers, switches, and CPE script,SBC and DMZ'S.
Support Analyst II January 2011 to September 2013Company Name - City, State
Troubleshoot ADSL connection from DSLAM to the
CPE of the customers.
Configured Outlook Express,
TCP/IP, DHCP, DNS and Internet Explorer connections.
Use and configured TCP/IP stacks, basic IP
routing with assigned ADSL IP address.
Work with BMC group.
Conduct RFC test on the JDSU.
Technical Support Engineer (NOC) December 2007 to January 2009Company Name - City, State
Trained experienced Technical Engineer on Data ONTAP software, SAN/NAS, multi-protocol, high-availability, and storage system administration including NFS and CIFS.
Resolve Warranty, Top
Enterprise and Support Edge- Premium customer problems via
telephone webx or Auto support.
Research customer issues in a timely manner
and follow up directly with
recommendations and actions.
Troubleshoot NetApp filers and vaults
Network monitoring via Remedy and Netcool
Create new knowledge-base articles.
Product Specialist II-Case Escalation October 2002 to January 2008Company Name - City, State
Configured OSPF, RIP and EIGP routing
Education and Training
Bachelor of Arts : Information Technology , 2002Florida Institute of Technology - City, State, USA
CCNA Network , Windows Server 2003 CCNA Certification, preparing for my CCNP
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Florida Institute of Technology
Job Titles Held:
Enterprise Support Engineer II
Implementation Engineer II
Support Analyst II
Technical Support Engineer (NOC)
Product Specialist II-Case Escalation
Bachelor of Arts : Information Technology , 2002
Create a job alert for [job role title] at [location].