Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
About me: As a proactive servant leader and dedicated team member, I excel in a position that will allow me to live in my Agile mindset while coaching multifunctional co-located or distributed teams, focusing on building collaboration, continuous improvement, and high performance. I am passionate about guiding team members in various project methodologies through mentorship and coaching.
Skills
  • Encourager/Coach
  • Servant Leader
  • Strong Remote Facilitator
  • Scaled Agile
  • Business Mindset
  • Transformation Agent
  • Agile Testing Practices
  • Practice BDD and TDD
  • Deliver GWT/Gherkin Syntax
  • Flexible/Organized
  • Detailed Oriented
  • Committed to Exceeding Goals
  • Collaborative Team Player
  • Creative Problem Solver
  • Change Agent
  • NET, Features, Scrum
  • Streamline, Financial, Software developers
  • Agile, Functional, Stories
  • Analyst, Goal setting, Strategic
  • Application development, Inspection, Team Player
  • Automotive, Instructor, Vision
  • Automotive repair, Leadership, VB6
  • BA, Marketing, Website
  • Budget, Meetings, Websites
  • Business solutions, Modeling, Workshops
  • Cadence, Organizing
  • Change Agent, Problem-solving
  • Charts, Process control
  • Coach, Processes
  • Coaching, Product management
  • Codebase, Coding
  • Creative Problem Solver, Progress
  • Customer support, Project Management
  • Database management, Quality
  • Delivery, Quality assurance
  • Designing, QA
  • Direction, Reporting
  • Documentation, Requirements analysis
  • E-Commerce, Research
  • Executive management, Sales and development
Work History
Enterprise IT Project Manager, 07/2019 to Current
Ugi Corp., ,
  • Introduced and implemented Agile practices for corporate business departments and its partners.
  • Interviewed teams to assess tools and collaborative patterns and leadership to better understand key objectives and current obstacles.
  • Developed and facilitated Agile workshops and working sessions with teams and leadership.
  • Introduced Agile terms and ceremonies including planning, requirements analysis, and retrospectives to begin the path to identifying and eliminating waste in the process.
  • Coached self-organizing teams while introducing the various methodologies, enabling the teams to determine whether Scrum, Kanban, or Scrumban was the best fit for the team.
  • Developed and facilitated Kanban flows using Asana.
  • Worked with leadership and team members to develop and implement cross-functional Agile Pods.
  • Built framework for the pods including sprint cadence, events, and processes.
  • Identified KPI tracking and sprint measurement.
  • Led Agile delivery across teams to streamline work processes and improve the speed at which the company can respond to and capitalize on opportunities.
  • Continuously educate, coach, and support the Product Owners and business stakeholders, keeping business value and KPI as a priority.
  • Facilitated sprint planning and retrospective meetings using Atlassian's Jira and Confluence and provide ongoing support to the team as a servant leader whenever possible.
  • Coordinated and facilitated Sprint Showcase (demo) for all Agile pods including all team members and stakeholders.
  • Developed a trusting and safe environment where issues can be raised without fear or judgment, with an emphasis on community and problem-solving, encouraging communication and collaboration across pods to improve transparency and radiate information.
  • Notable Accomplishments: Scrum Master for E-Commerce teams that decreased cart abandonments and increased customer traffic, online checkouts, and appointment conversions by implementing value-added customer features and resolving user experience roadblocks in the transaction funnel.
  • Implemented Kanban to leverage actionable flow metrics to reduce cycle time, increase quality, and predictability for online product promotions.
Technical Project Manager, 01/2015 to 07/2019
Motion Recruitment, ,
  • Facilitated a custom agile process to deliver a quality commercial off the shelf automotive point-of-sale product for the automotive repair industry.
  • Provided strategic features and value-driven enhancements within time-boxed iterations by incorporating Scrum and Kanban practices.
  • Guided the maturation process of the team members through the Scrum/Agile process with the goal of self-organization and self-management.
  • Orchestrated Scrum ceremonies including daily stand ups, backlog grooming, and backlog refinement.
  • Coached the team in goal setting for each sprint to deliver a working build containing planned and committed items based on a prioritized list of work.
  • Developed continuous improvements habits through coaching, encouragement, inspection and adaptation techniques using empirical process control concepts, peer reviews, and designed-build-test cycles building quality into the product with each iteration.
  • Maintained visibility of current sprint and project status using Countersoft's Gemini project management tool and a physical scrum board displaying work in progress items as well as metrics for team velocity, burn down, and burn up charts.
  • Initiated and drove the product forward within the constraints and parameters of the project.
  • Managed project expectations and stakeholder relationships build on a history of trust, confidence, and communication.
  • Planned and monitored schedule, resource, and financial impacts to the project budget; Maintained project scope and direction; Identify, track, and mitigate project risk.
  • Notable Accomplishments: Consecutively lead multiple teams in various stages of development.
  • Successfully completed multiple million dollar projects including migrating the product to an updated database management platform, internal and external facing websites, and converting the codebase from VB6 to .NET.
  • Delivered multiple, successive generations of the product with user acceptance testing, training and documentation.
Agile Business Analyst, 09/2013 to 01/2015
Deloitte, ,
  • Analyzed, defined, and documented business requirements to understand the features that will meet the stakeholders needs.
  • Facilitated team-collaborative sessions for story planning and product review sessions, decomposing feature level epics into consumable user stories.
  • Maintained the product backlog with key stakeholders by holding backlog grooming and refinement sessions using Countersoft's Gemini project management tool.
  • Served as liaison between customers, support teams, business partners, sales and development to facilitate a mutual understanding of functional and technical expectations while communicating the business needs and vision.
  • Developed a strong relationship of trust and respect with customers and support teams ensuring value rich features.
  • Maintained continuous communication with customers, business partners, customer support, training, and development team throughout application development lifecycle.
  • Acceptance tested and validated functionality with Development and QA upon story completion Additional responsibilities: Manage Beta releases; Develop Acceptance Test repository for current and future releases; serve as Product Owner delegate, Project Manager, Scrum Master and QA Lead as needed.
Scrum Master/Agile Project Manager, 02/2012 to 08/2013
MovieTickets.com, ,
  • Collaboratively developed the foundation for Agile methodology using Scrum and Kanban best practices.
  • Facilitated and documented Agile workshops for executive management and business department managers/product owners.
  • Implemented and lead various product management meetings to include backlog grooming, request approval, prioritization and planning sessions, feature demonstrations and sprint retrospectives.
  • Supported the development team through designing, coding, testing, deploying, maintaining, and supporting company directives using adaptive development concepts.
  • Developed and maintained processes as well as delivered project documentation and reporting.
  • Served as liaison between business and development to guide understanding of technical capabilities and expectations while communicating the business needs and direction to technology to set and meet commitments.
  • Ensured continuous communication with business departments, product analyst, and development team throughout the application development lifecycle using the VersionOne platform Notable Accomplishments: Implemented Agile/Scrum Methodologies; Agile Project Manager for Website Redesign using far-located teams, Scrum Master for day-to-day maintenance of line work items; Performed vendor research and selection for Agile Project Management System and team training; Scrum Master for various internal initiatives.
Scrum Master/Business Systems Analyst, 03/2009 to 01/2012
Kaplan University, ,
  • Worked closely with product owners, subject matter experts, software developers, and quality assurance analysts to document, create and test specifications for business solutions.
  • Collaborated with team members to build requirements into user stories and technical specifications for Agile development.
  • Designed/implemented business workflows as well as developed Use Cases.
  • Researched, analyzed, planned, and implemented ongoing improvements for the student and faculty facing systems.
  • Engaged in modeling exercises.
  • Partnered with application development, integration, infrastructure, project management and business teams.
  • Managed and tracked changes to user requirements throughout the application lifecycle, maintaining accurate documentation at all times using the Microsoft Team Foundation Server suite of tools.
  • Maintained continuous communication with customers and developers throughout the development lifecycle to ensure the final product met requirements and the expected outcomes of the customer, to include functionality and usability Notable Accomplishments: BA/Scrum Master for multiple features of the Kaplan Student and Instructor Portal; Vendor research and selection for Faculty Profile Management System; BA/Scrum Master for Key Financial Aid initiatives that included compliance and regulatory projects.
Education
: , Expected in Oct. 2019
- ,
GPA:
Introduction to Agile Marketing, Certificate: , Expected in 2018
- ,
GPA:
Masters of Business Administration: , Expected in 2013
Project Management Professional(PMP) - ,
GPA:
Master (CSM): , Expected in 2010
- ,
GPA:
Bachelor of Science: Information Technology, Expected in 2009
- ,
GPA:
: , Expected in May
- ,
GPA:
Work History
Enterprise IT Project Manager, 07/2019 to Current
Scrum Master TBC Corporation,
  • Introduced and implemented Agile practices for corporate business departments and its partners.
  • Interviewed teams to assess tools and collaborative patterns and leadership to better understand key objectives and current obstacles.
  • Developed and facilitated Agile workshops and working sessions with teams and leadership.
  • Introduced Agile terms and ceremonies including planning, requirements analysis, and retrospectives to begin the path to identifying and eliminating waste in the process.
  • Coached self-organizing teams while introducing the various methodologies, enabling the teams to determine whether Scrum, Kanban, or Scrumban was the best fit for the team.
  • Developed and facilitated Kanban flows using Asana.
  • Worked with leadership and team members to develop and implement cross-functional Agile Pods.
  • Built framework for the pods including sprint cadence, events, and processes.
  • Identified KPI tracking and sprint measurement.
  • Led Agile delivery across teams to streamline work processes and improve the speed at which the company can respond to and capitalize on opportunities.
  • Continuously educate, coach, and support the Product Owners and business stakeholders, keeping business value and KPI as a priority.
  • Facilitated sprint planning and retrospective meetings using Atlassian's Jira and Confluence and provide ongoing support to the team as a servant leader whenever possible.
  • Coordinated and facilitated Sprint Showcase (demo) for all Agile pods including all team members and stakeholders.
  • Developed a trusting and safe environment where issues can be raised without fear or judgment, with an emphasis on community and problem-solving, encouraging communication and collaboration across pods to improve transparency and radiate information.
  • Notable Accomplishments: Scrum Master for E-Commerce teams that decreased cart abandonments and increased customer traffic, online checkouts, and appointment conversions by implementing value-added customer features and resolving user experience roadblocks in the transaction funnel.
  • Implemented Kanban to leverage actionable flow metrics to reduce cycle time, increase quality, and predictability for online product promotions.
Technical Project Manager, 01/2015 to 07/2019
Scrum Master TBC Corporation,
  • Facilitated a custom agile process to deliver a quality commercial off the shelf automotive point-of-sale product for the automotive repair industry.
  • Provided strategic features and value-driven enhancements within time-boxed iterations by incorporating Scrum and Kanban practices.
  • Guided the maturation process of the team members through the Scrum/Agile process with the goal of self-organization and self-management.
  • Orchestrated Scrum ceremonies including daily stand ups, backlog grooming, and backlog refinement.
  • Coached the team in goal setting for each sprint to deliver a working build containing planned and committed items based on a prioritized list of work.
  • Developed continuous improvements habits through coaching, encouragement, inspection and adaptation techniques using empirical process control concepts, peer reviews, and designed-build-test cycles building quality into the product with each iteration.
  • Maintained visibility of current sprint and project status using Countersoft's Gemini project management tool and a physical scrum board displaying work in progress items as well as metrics for team velocity, burn down, and burn up charts.
  • Initiated and drove the product forward within the constraints and parameters of the project.
  • Managed project expectations and stakeholder relationships build on a history of trust, confidence, and communication.
  • Planned and monitored schedule, resource, and financial impacts to the project budget; Maintained project scope and direction; Identify, track, and mitigate project risk.
  • Notable Accomplishments: Consecutively lead multiple teams in various stages of development.
  • Successfully completed multiple million dollar projects including migrating the product to an updated database management platform, internal and external facing websites, and converting the codebase from VB6 to .NET.
  • Delivered multiple, successive generations of the product with user acceptance testing, training and documentation.
Agile Business Analyst, 09/2013 to 01/2015
TBC Corporation,
  • Analyzed, defined, and documented business requirements to understand the features that will meet the stakeholders needs.
  • Facilitated team-collaborative sessions for story planning and product review sessions, decomposing feature level epics into consumable user stories.
  • Maintained the product backlog with key stakeholders by holding backlog grooming and refinement sessions using Countersoft's Gemini project management tool.
  • Served as liaison between customers, support teams, business partners, sales and development to facilitate a mutual understanding of functional and technical expectations while communicating the business needs and vision.
  • Developed a strong relationship of trust and respect with customers and support teams ensuring value rich features.
  • Maintained continuous communication with customers, business partners, customer support, training, and development team throughout application development lifecycle.
  • Acceptance tested and validated functionality with Development and QA upon story completion Additional responsibilities: Manage Beta releases; Develop Acceptance Test repository for current and future releases; serve as Product Owner delegate, Project Manager, Scrum Master and QA Lead as needed.
Scrum Master/Agile Project Manager, 02/2012 to 08/2013
MovieTickets.com,
  • Collaboratively developed the foundation for Agile methodology using Scrum and Kanban best practices.
  • Facilitated and documented Agile workshops for executive management and business department managers/product owners.
  • Implemented and lead various product management meetings to include backlog grooming, request approval, prioritization and planning sessions, feature demonstrations and sprint retrospectives.
  • Supported the development team through designing, coding, testing, deploying, maintaining, and supporting company directives using adaptive development concepts.
  • Developed and maintained processes as well as delivered project documentation and reporting.
  • Served as liaison between business and development to guide understanding of technical capabilities and expectations while communicating the business needs and direction to technology to set and meet commitments.
  • Ensured continuous communication with business departments, product analyst, and development team throughout the application development lifecycle using the VersionOne platform Notable Accomplishments: Implemented Agile/Scrum Methodologies; Agile Project Manager for Website Redesign using far-located teams, Scrum Master for day-to-day maintenance of line work items; Performed vendor research and selection for Agile Project Management System and team training; Scrum Master for various internal initiatives.
Scrum Master/Business Systems Analyst, 03/2009 to 01/2012
Kaplan University,
  • Worked closely with product owners, subject matter experts, software developers, and quality assurance analysts to document, create and test specifications for business solutions.
  • Collaborated with team members to build requirements into user stories and technical specifications for Agile development.
  • Designed/implemented business workflows as well as developed Use Cases.
  • Researched, analyzed, planned, and implemented ongoing improvements for the student and faculty facing systems.
  • Engaged in modeling exercises.
  • Partnered with application development, integration, infrastructure, project management and business teams.
  • Managed and tracked changes to user requirements throughout the application lifecycle, maintaining accurate documentation at all times using the Microsoft Team Foundation Server suite of tools.
  • Maintained continuous communication with customers and developers throughout the development lifecycle to ensure the final product met requirements and the expected outcomes of the customer, to include functionality and usability Notable Accomplishments: BA/Scrum Master for multiple features of the Kaplan Student and Instructor Portal; Vendor research and selection for Faculty Profile Management System; BA/Scrum Master for Key Financial Aid initiatives that included compliance and regulatory projects.
Skills
  • NET, streamline, Agile, analyst, application development, automotive, automotive repair, BA, budget, business solutions, cadence, Change Agent, charts, Coach, coaching, codebase, Creative Problem Solver, customer support, database management, delivery, designing, direction, documentation, E-Commerce, executive management, features, Financial, functional, goal setting, inspection, Instructor, leadership, Marketing, meetings, modeling, organizing, problem-solving, process control, processes, product management, coding, progress, Project Management, quality, quality assurance, QA, reporting, requirements analysis, research, sales and development, Scrum, software developers, stories, strategic, Team Player, vision, VB6, Website, websites, workshops
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    School Attended

    • Project Management Professional(PMP)

    Job Titles Held:

    • Enterprise IT Project Manager
    • Technical Project Manager
    • Agile Business Analyst
    • Scrum Master/Agile Project Manager
    • Scrum Master/Business Systems Analyst

    Degrees

    • Introduction to Agile Marketing, Certificate
    • Masters of Business Administration
    • Master (CSM)
    • Bachelor of Science

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