Dedicated Enterprise IT Change and Release Manager well-versed in analyzing and mitigating risk and finding effective solutions. Excels at boosting performance and productivity by establishing realistic goals and reinforcing desired outcomes through standardized practices such as policy and process controls.
Played a critical role in the implementation of a new IT Service Management suite, specifically the Change management module. Helped to write a comprehensive change and release management policy and process to be followed by the enterprise. Trained and oversaw the day to day activities of a new change and release management team from its inception.
Managed the [Number]-person local IT team, allocating resources to ongoing projects and enforcing deadlines.
1999 graduate from SUNY Brockport with Bachelors of Science in Business Administration with a concentration in marketing.
Change and Release Management
IT Support managment
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