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Enterprise Account Manager Resume Example

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ENTERPRISE ACCOUNT MANAGER
Career Overview

Highly personable World Class Sales and Customer Service Professional with over 10 years of experience in customer service, assisting, application processing and operations in the IT and Computer industry. Talent for identifying client needs and presenting appropriate company product and service offerings. Demonstrated ability to gain client trust and provide exceptional follow-up to maintain customer satisfaction. Able to engage with Senior leadership and take lead when needed. Can accomplish goals independently or on a team. Well organized and detail oriented. Strong ability to handle multiple tasks and prioritize work in order to maintain high productivity levels.

Qualifications
  • CISCO Certified Network Associate (CCNA)
  • Comp Tia Network +
  • ITIL Foundations
    • Strategic account development
    • Upselling and consultative selling
    • Process development
    Accomplishments

    Work Experience
    Enterprise Account Manager Jan 2014 to Current
         Rackspace － San Antonio, TX
    • Provide global business leadership and management for a Fortune 500 global organization.
    • Provide technical assistance, strategic cross selling/up selling and work with Senior Leadership on negotiation contracts.
    • Monitor deployment projects and engage both in house and virtual resources for project implementation.
    • Maintain customer satisfaction by coordinating executive business reviews with C level players.
    • Confirm financial status by monitoring revenue and expenses for the organization as well as forecasting churn and generating monthly audits on customer's environment.
    • Direct large complex projects with more than 1500 users.
    • Conduct month-end balance sheet reviews and reconcile any variances.
    Network Security Administrator I Jun 2012 to Jan 2014
         Rackspace － San Antonio, TX
    • Maintain, install, and configure Cisco ASAs and F5s for new customer environments.
    • Limited switching/routing configuration and troubleshooting
    • Secure networks by developing network access, monitoring, control and evaluating while maintaining documentation.
    • Implement and troubleshoot client and site to site VPNs
    • Implement cloud products and troubleshoot problems within internal infrastructure.
    Support Specialist III Jan 2012 to Jun 2012
         Rackspace － San Antonio, TX
    • Schedule appropriate resources for daily customer and support calls.
    • Coordinate and schedule maintenances with account team and network security.
    • Handle all incoming calls and route them to the respective teams.
    • Triage high priority tickets and escalate as necessary.
    • Track of all new customer implementations and ensure timely deliveries.
    Account Coordinator III Jan 2009 to Jan 2012
         Rackspace － San Antonio, TX
    • Scheduled virtual resources and collaborated with cross-functional teams for implementation calls between Rackspace reps and customers.
    • Served as the single point of contact for project scheduling and changes.
    • Drafted action plans and led meetings with department executives to review project status and proposed changes.
    • Defined project deliverables and monitored status of tasks.
    • Track new and existing customer builds to ensure on time delivery and create tickets and route them appropriately.
    • Daily interaction with customers as well as internal reps on the status of builds via tickets, e-mails and phone conversations.
    • Serve as a backup to the Account Manager in their absence.
    • Mediator between Account Manager and technical departments.
    Accounts Receivable Specialist Jan 2008 to Jan 2009
         Rackspace － San Antonio, TX
    • Calculated figures such as discounts, percentage allocations and credits.
    • Support for all billing related issues.Processed an average of 200 invoices per month for a large-scale organization.
    • Renegotiated payment terms with dozens of customers.
    • Verified details of transactions, including funds received and total account balances.
    Client Service Associate Jan 2007 to Jan 2008
         Smith Barney － San Antonio, TX
    • Assist the Senior Vice President of Wealth Management with all the administrative and processing aspect of sales.
    • Client contact including responding to all requests and balancing of high net worth accounts.
    • General clerical duties such as handling telephones and client mailings.
    • Monthly audit of travel and expense account.
    • Balance receipts to stay within $20,000 annual budget.
    • Create monthly spreadsheets and financial analysis reports based on stock market fluctuations.
    • Collection on brokers for trades that didn't pay after 3 days.
    • Collections for broker on accounts that had suffered losses in market.
    • Worked until all accounts collected.
    • Process all new account paperwork, transfers, checks, and wires in a timely manner under extreme pressure of fast pace environment.
    Education and Training
    San Antonio College － San Antonio, TX
    B.B.A, Computer Information Systems Texas A&M University － San Antonio, TX

    Computer Information Systems Emphasis in Project Management
    Degree
    Certifications

    Network +


    CCNA (Cisco Certified Network Associate)


    ITIL Foundations

    Languages
    Fluent in Spanish
    Skills
    • Excellent interpersonal, verbal and written communication, analytical and presentation skills.
    • Possess and demonstrate decision making, problem solving, and negotiating skills
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    Resume Overview

    Companies Worked For:

    • Rackspace
    • Smith Barney

    School Attended

    • San Antonio College
    • Texas A&M University

    Job Titles Held:

    • Enterprise Account Manager
    • Network Security Administrator I
    • Support Specialist III
    • Account Coordinator III
    • Accounts Receivable Specialist
    • Client Service Associate

    Degrees

    • B.B.A , Computer Information Systems
      Degree

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