Enterprise Account Manager Resume Example Rackspace

ENTERPRISE ACCOUNT MANAGER

Career Overview

Highly personable World Class Sales and Customer Service Professional with over 10 years of experience in customer service, assisting, application processing and operations in the IT and Computer industry. Talent for identifying client needs and presenting appropriate company product and service offerings. Demonstrated ability to gain client trust and provide exceptional follow-up to maintain customer satisfaction. Able to engage with Senior leadership and take lead when needed. Can accomplish goals independently or on a team. Well organized and detail oriented. Strong ability to handle multiple tasks and prioritize work in order to maintain high productivity levels.

Qualifications

CISCO Certified Network Associate (CCNA)
Comp Tia Network +
ITIL Foundations

Strategic account development
Upselling and consultative selling
Process development

Accomplishments

Work Experience

Enterprise Account ManagerJan 2014 to Current
Rackspace － San Antonio, TX

Provide global business leadership and management for a Fortune 500 global organization.
Provide technical assistance, strategic cross selling/up selling and work with Senior Leadership on negotiation contracts.
Monitor deployment projects and engage both in house and virtual resources for project implementation.
Maintain customer satisfaction by coordinating executive business reviews with C level players.
Confirm financial status by monitoring revenue and expenses for the organization as well as forecasting churn and generating monthly audits on customer's environment.
Direct large complex projects with more than 1500 users.
Conduct month-end balance sheet reviews and reconcile any variances.

Network Security Administrator IJun 2012 to Jan 2014
Rackspace － San Antonio, TX

Maintain, install, and configure Cisco ASAs and F5s for new customer environments.
Limited switching/routing configuration and troubleshooting
Secure networks by developing network access, monitoring, control and evaluating while maintaining documentation.
Implement and troubleshoot client and site to site VPNs
Implement cloud products and troubleshoot problems within internal infrastructure.

Support Specialist IIIJan 2012 to Jun 2012
Rackspace － San Antonio, TX

Schedule appropriate resources for daily customer and support calls.
Coordinate and schedule maintenances with account team and network security.
Handle all incoming calls and route them to the respective teams.
Triage high priority tickets and escalate as necessary.
Track of all new customer implementations and ensure timely deliveries.

Account Coordinator IIIJan 2009 to Jan 2012
Rackspace － San Antonio, TX

Scheduled virtual resources and collaborated with cross-functional teams for implementation calls between Rackspace reps and customers.
Served as the single point of contact for project scheduling and changes.
Drafted action plans and led meetings with department executives to review project status and proposed changes.
Defined project deliverables and monitored status of tasks.
Track new and existing customer builds to ensure on time delivery and create tickets and route them appropriately.
Daily interaction with customers as well as internal reps on the status of builds via tickets, e-mails and phone conversations.
Serve as a backup to the Account Manager in their absence.
Mediator between Account Manager and technical departments.

Accounts Receivable SpecialistJan 2008 to Jan 2009
Rackspace － San Antonio, TX

Calculated figures such as discounts, percentage allocations and credits.
Support for all billing related issues.Processed an average of 200 invoices per month for a large-scale organization.
Renegotiated payment terms with dozens of customers.
Verified details of transactions, including funds received and total account balances.

Client Service AssociateJan 2007 to Jan 2008
Smith Barney － San Antonio, TX

Assist the Senior Vice President of Wealth Management with all the administrative and processing aspect of sales.
Client contact including responding to all requests and balancing of high net worth accounts.
General clerical duties such as handling telephones and client mailings.
Monthly audit of travel and expense account.
Balance receipts to stay within $20,000 annual budget.
Create monthly spreadsheets and financial analysis reports based on stock market fluctuations.
Collection on brokers for trades that didn't pay after 3 days.
Collections for broker on accounts that had suffered losses in market.
Worked until all accounts collected.
Process all new account paperwork, transfers, checks, and wires in a timely manner under extreme pressure of fast pace environment.

Education and Training

San Antonio College － San Antonio, TX

B.B.A, Computer Information SystemsTexas A&M University － San Antonio, TX

Computer Information Systems Emphasis in Project Management

Degree

Certifications

Network +

CCNA (Cisco Certified Network Associate)

ITIL Foundations

Languages

Fluent in Spanish

Skills

Excellent interpersonal, verbal and written communication, analytical and presentation skills.
Possess and demonstrate decision making, problem solving, and negotiating skills

Resume Overview

Companies Worked For:

Rackspace
Smith Barney

School Attended

San Antonio College
Texas A&M University

Job Titles Held:

Enterprise Account Manager
Network Security Administrator I
Support Specialist III
Account Coordinator III
Accounts Receivable Specialist
Client Service Associate

Degrees

B.B.A , Computer Information Systems
Degree

Enterprise Account Manager Resume Example

Resume Score: 90%

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