PowerPoint, Microsoft Word, Outlook and Excel
*Skill in compiling data and analyzing financial information for decision-making purposes
Accomplishments
Before taking the position of Student Accounts Manager in 2007 the business office at the Center for Urban Theological Studies had recorded a record of uncollected receivables of more 35% each year for the past five years prior to me taking the position. From Oct 2007 - Dec 2014 I was able to bring down and maintain a uncollected receivable balance of less then 3% each year I served as the Student Accounts Manager.
Experience
04/2015 to Current
Enrollment CounselorGrand Canyon University － Phoenix, AZ
Guides prospective students through the University's admissions processes including answering questions relating to program requirements, transfer credits, payment options, and ensures students have a solid understanding of the time commitment, technology and skills required to be a successful online learner Introduces new students to the online learning environment and serves as the primary point of contact for student questions and concerns regarding online degree requirements, programs, policies and procedures As a member of a high-performing team, meets performance goals and generate referral activity Communicates with new and prospective students by extensive phone contact (3+ hours talk time per day) Keeps track of, enters information into computer software and ensures accurate student information while observing confidentiality of information.
10/2007 to 12/2014
Student Account ManagerLBC@CUTS － Philadelphia, PA
Responsibility for answering general questions and processing routine transactions as related to student accounts.
Resolve issues and problems or refer to appropriate personnel to ensure highest level of customer service.
Handle student accounts functions including but not limited to resolving student account issues; posting adjustments, late fees and medical waivers on student accounts; coordinating bill and packet distribution; developing communication tools to educate students and families about their student accounts; working closely with financial aid to streamline joint procedures; conducting training sessions for staff; managing student accounts email and regular mail; updating student accounts web pages; and assisting in loan and payment plan reconciliation.
Perform related duties and responsibilities as assigned.
Manage receivables for students accounts equaling over $1,800.000.00 in revnue Assist with the Application for financial Aid.
Reconcile monthly billing with Lancaster Bible College.
12/2004 to 07/2007
Loan OfficerAdvantage One Mortgage － Bensalem, PA
Evaluates loan applications and documentation by confirming credit worthiness.
Rejects loans by explaining deficiencies to applicants.
Improves loan applications and documentation by informing applicant of additional requirements.
Helps customers by answering questions; responding to requests.
Maintains customer confidence by keeping loan information confidential.
Completes loan contracts by explaining provisions to applicant; obtaining signatures and notarization's; collecting fees.
04/1999 to 08/2004
Senior Collection SpecialistGMAC Mortgage － Horsham, PA
Compiles data and prepares monthly activity reports and, periodically, more specialized reports for management.
Researches and analyzes accounts prior to initiating debtor contact; examines historical data; evaluates past collection efforts.
Advises debtor with past due accounts of proper payment schedules and the principles of credit and credit standings.
Contacts customer and establishes reason for past due account situation; makes arrangements for payments to bring account current and follows up to ensure obligation is satisfied.
Education
2011
Bachelor of Science: Urban Ministry Leadership Geneva College － Beaver Falls, Pa., USA
2015
Master of Arts: Leadership Capital Seminary and Graduate School － Lancaster, Pa.
Interests
I am a singer, music jingle writer and recording artist of CCM. I teach music production and studio recording Technics. I love to travel on weekends with family and friends to different locations to catch a concert every once an awhile. I love the theater and the preforming arts
Skills
streamline, billing, interpersonal skills, contracts, credit, critical thinking, customer service, Decision-Making, documentation, email, financial, Leadership, managing, Excel, mail, Outlook, PowerPoint, Microsoft Word, personnel, policies, processes, strategic, Team Work, phone, verbal communication skills, web pages, Excellent written
Additional Information
AWARDS:
Certificate of Completion for Collector Certification Prep Seminar
Certificate of Completion for PASFAA Pennsylvania Association of Student Financial Aid Administrators
