Ambitious enrollment specialist with strong communications, problem solving, and decision-making skills. Proven record of surpassing company standards ensuring advancement, multiple performance awards, and consistent goal surpassing performance. Attentive Customer Service Representative with 5 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility.
Microsoft Office using
software such as Excel, Power Point,
Outlook, and MS Word software
04/2015 - Current
SAINT LEO UNIVERSITY － TAMPA, FLEnrollment Counselor
Creates a positive and motivating experience for students through building long lasting relationships in order to ensure that they are set up for a successful college experience.
Conduct preliminary interviews with prospective students to determine qualifications and ensure that Saint Leo University is a good fit for educational needs.
Assist students with the enrollment process including the application, financial aid and tuition costs, degree program education, class registration, and navigation of the learning studio classroom.
Effectively coordinate with several departments to include Advising, Admissions, Financial Aid, Career Services, and Student Services to finalize the enrollment process for each prospective student.
Documented all student activities during the enrollment process on excel spreadsheets and student databases.
04/2014 - 04/2015
ULTIMATE MEDICAL ACADEMY － TAMPA, FLADMISSION ADVISIOR
Demonstrates knowledge of, and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the Department of Education, ABHES, and CIE.
Effectively communicates compliance requirements to students and other staff as appropriate and quickly escalates any compliance concerns to the VP of Compliance.
Follows admissions criteria for all perspective students in accordance with all school and company policies and procedures, all applicable federal and state regulations, and all accrediting agency standards and requirements.
Evaluates prospective students based on his/her needs, desire, interests, qualifications, motivations, commitments, and determinations in a qualitative manner.
Completes and maintains all required paperwork (e.g., enrollment, transfer requests, etc.) and data entry in an accurate, timely, and compliant manner.
11/2013 - 03/2014
BISK EDUCATION － TAMPA, FLEDUCATION SPECIALIST
Learn and become proficient at being the liaison between U.S.
News University Connection and the potential student by answering questions and providing the needed information in order to complete the required forms and fulfill the prospects needs.
Learn and become proficient at managing the U.S.
News University Connection tool set which includes the VICI Dial, Concierge Matching Tool, Bria VoIP Softphone, ADP, and other job related tools.
Utilize and become proficient at sales techniques such as but not limited to up-selling, customer rapport building, appropriate rebuttal tactics, and listening skills to achieve established goals.
Become proficient at multitasking and navigating between multiple systems while continuing normal dialogue and interactions with the potential student.
09/2007 - 04/2012
HOWARD MCKNIGHT C.P.A － TAMPA, FLC.P.A. ASSISTANT/OFFICE MANAGER
Responded to all customer inquiries thoroughly and professionally.
Entered data promptly and efficiently with a 100% accuracy rate.
Greeted customers in a timely fashion, while quickly determining their needs.
Filed tax returns and prepared governmental reports in compliance with strict standards.
Analyzed monthly balance sheet accounts for corporate reporting.
Optimized and managed research and development spending through collaboration with key business leaders.
Generated financial statements and facilitated account closing procedures each month.
Planning, organizing and controlling the entire office administration Managing the clerical aspect of the organization and coordinating it with every department Perform book keeping processes and organize the storage of data As the company's senior CPA assistant professional, ensured complete client satisfaction by effectively managing a 6-person team and one on one engagement.
UNIVERSITY OF SOUTH FLORIDATAMPA, FLBachelor of Arts
HILLSBOROUGH COMMUNITY COLLEGETAMPA, FLAssociate of Arts
ADP, agency, balance sheet, book keeping, Cash handling, clerical, closing, CPA, client, Customer Service, data entry, databases, Detail-oriented, fashion, Financial, financial statements, forms, listening, Managing, Marketing, Excel, excel
spreadsheets, Microsoft Office, Outlook, Power Point, MS Word, multitasking, communicator, navigation, office administration, organizing, Payroll, policies, processes, rapport, reporting, research, selling, sales, tax returns, VoIP