English Language Arts Teacher Resume Example Bridgeport Public Schools

ENGLISH LANGUAGE ARTS TEACHER

Professional Summary

I am a highly motivated and personable Customer Service professional with over 10 years of experience in offering excellent customer service in varying capacities.

Skills

Strong written and oral communication
Superb interpersonal skills
Training and mentoring
Excellent customer service skills
Ability to work independently

Problem solver/ critical thinker
Flexible
Sales
Technology (MS Office, Google G Suite, Google Slides, Powerpoint, Go React, Zoom, , Social Media, Canvas)

Work History

English Language Arts Teacher | 01/2019 to 01/2020
Bridgeport Public Schools - Bridgeport , CT

Performed manual data entry.
Create and manage systems for tracking large amounts of data.
Mentorship
Conducted evaluation reports on Special Education students to track progress for conferences with parents and admin.
Completed in-service and additional training to maintain professional growth, including HIPPA.
Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
Cultivated relationships with parents for complete support network.
Observed colleagues and offered constructive criticism for best practice.
Worked 55+ hours a week.

Guest Teacher | 10/2018 to 01/2019
Oak Park Unified - Oak Park , CA

Developed and implemented classroom routines to address varying student needs.
Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
Participated in department meetings to provide input to colleagues about student achievement and improvement.
Worked 25-30 hours per week.

Customer Service Supervisor | 01/2011 to 01/2015
Mckesson Corporation - Gahanna , OH

Exceeded team goals and collaborated with staff members
to implement customer service initiatives.
Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Daily transactions of utility payments, store returns, Ticket Master ales, payroll, money order sales, cashier closeout accounts, store closing accounting.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Managed store call volume of 200+ calls per day, directing them to appropriate departments.
Managed customer complaints
Assessed and authenticated customer exchanges, voids and returns.
Managed complex transactional and emotional customer situations promptly and professionally while meeting service commitments.

Law Clerk | 01/2009 to 12/2010
San Joaquin County, Ca - Stockton , CA

Assembled case materials for more than 100 cases by organizing, summarizing and collecting documents, information and evidence.
Used dictaphone and Microsoft Office to transcribe legal documents and letters.
Administrated databases containing client information and vital data to facilitate office operations.
Drove quality control efforts by minimizing downtime and maximizing efficiency to increase revenue.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Resolved customer problems and complaints.

Education

Bowie State University - City, State | Bachelors of ScienceSecondary Education, 12/2017

Minored in English

University of Maryland - City, State | Bachelor of ArtsEnglish Language And Literature, 12/2010

Minored in Business Administration

Volunteer Work

2015-2016- Project Graduation President (Non Profit- Private Organization) (Okinawa, Japan)

Public Affairs- Found ways to reach the community to learn more about our organization to gain sponsorship, as well as advertise. Maintained relationship and credibility with community.
Fundraising- Coordinated with other organizations, private sectors, and businesses to conduct and hold fundraisers.
Admin- Filed the appropriate paperwork with Headquarters offices to hold events and fundraisers. Produced quarterly reports to Private org headquarters to keep operating.
Events- Coordination of events and volunteers to assist at events.
Recruiting- Recruited other board members to complete the board. I was working solo for 2 months and recruited a VP, Secretary, and Treasurer, along with multiple parent volunteers.

2007-2010- Overseas Girl Scouts Committee Chair Person (Iwakuni, Japan)

Events coordinator- Coordinated and scheduled events to fit into yearly budget. Found vendors for events and filed appropriate paperwork and licenses to hold said events.
Recruitment and Training- As the face of the Girl Scouts org in Iwakuni, I worked to recruit leaders and co leaders for troops, along with parent volunteers. I held trainings for the leaders, and made sure they were up to date on their trainings and certifications to stay current.
Community Liaison- Not only was I the community liaison for the base, but for the Japanese community. I coordinated events with the Japanese Girl Scouts to bridge our cultures together. Offered and provided opportunities for Commanding Officers and Sgt Maj to participate in Girl Scout events, while coordinating the publicity.

Resume Overview

School Attended

Bowie State University
University of Maryland

Job Titles Held:

English Language Arts Teacher
Guest Teacher
Customer Service Supervisor
Law Clerk

Degrees

Bowie State University - City , State | Bachelors of Science
University of Maryland - City , State | Bachelor of Arts

English Language Arts Teacher Resume Example

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