To get to a financially stable enough position so that I may return to college and study English Literature, then to enter the field as an English Professor and a Writer.
Highlights
Reading drawings, models and blueprints
Schedule management
Problem resolution
Deadline-oriented
High customer service standards
Customer Relationship Management software (CRM)
Excellent communication skills
Computer-savvy
Strong problem solver
Resourceful
Natural leader
Available to work nights and weekends
Available to work extended hours
Dedicated to process improvement
Pleasant demeanor
Strong interpersonal skills
Customer service-oriented
Critical thinker
Excellent research skills
Detail oriented
Professional demeanor
Team leadership
Experience
03/2015 to Current
Engagement SpecialistWellbe Senior Medical – Fayetteville, GA,
Support customers with online billing and account issues.
Maintained composure and patience in face of difficult customer situations.
Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
Provided base level IT support to company personnel.
Displayed courtesy and strong interpersonal skills with all customer interactions.
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Built and maintained successful relationships with service providers, dealers and consumers.
Troubleshot hardware issues and worked with service providers to facilitate repairs.
Created new account, reset passwords and configured access for users.
11/2014 to 2015
WelderKey Technology, Inc. – Redmond, WA,
Inspected grooves, angles and gap allowances with micrometer, caliper and precision measuring instruments.
Heated, formed and dressed metal parts with hand tools, torch and arc welding equipment.
Operated manual and semi-automatic welding equipment to fuse metal segments together.
Monitored the fitting, burning and welding processes to avoid overheating parts, warping, shrinking, distortion and expansion of materials.
Cleaned and degreased weld joints and workpieces efficiently.
Adjusted the weld machines to the correct settings prior to weld applications.
Completed minor torch ups with MIG welders.
07/2014 to 10/2014
Spot WelderBroan – Hartford, WI,
MIG welding
Machine Operator
Preventative Maintenance on some machinery
Was trained to weld and operate welding equipment of varying types
Relief Operator for Welding (line 1)
Primarily trained for Spot welding and MIG welding
04/2013 to 10/2013
Customer Service Rep., CashierResort Lifestyle Communities – Wichita, KS,
Take order information by speaking directly with customers
Answer questions, greet, and display a warming attitude to customers
Stock product on shelves according to management layouts, keep displays in good shape
Tend cash register, making sure the final coin count is exactly how it should be
04/2012 to 12/2012
Machinist's MateUnited States Navy – City, STATE,
Maintain or repair engines, electric motors, pumps, winches, or other mechanical or electrical equipment
Install engine controls, propeller shafts, or propellers
Monitor the availability, use, or condition of lifesaving equipment or pollution preventatives
Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications
Separated due to medical reasons Save-A-Lot Cashier Owensboro, KY 42303
Basic Customer service, such as being polite to even the most unruly customers, and providing customer assistance when necessary
Bag, box, wrap, or gift-wrap merchandise and prepare for shipping
Tend cash register
05/2012 to 11/2011
Cashier/GrocerySave A Lot – City, STATE,
Handled products and equipment in accordance with safety and sanitation guidelines.
Directed and managed all functions of the dairy, frozen, produce and bakery departments.
Conducted price checks for cashiers and service clerks.
Ordered and shelved weekly sale items for customers.
Checked out customers and bagged items quickly.
Safely operated manual and electric pallet jacks.
Organized and positioned product cases in produce warehouse and walk-in cooler.
Praised by management for being a fast and efficient worker, requiring little supervision.
Served shoppers in a prompt, courteous and friendly manner.
Cleaned walls, fans and drains in bakery coolers, display cases and work areas.
Gave every customer immediate and undivided attention.
Collected shopping carts and baskets from inside and outside the store.
Complied with health and sanitation practices and procedures.
04/2011 to 11/2011
Buffet AttendantMoonlit Bar-B-Q Inn – City, STATE,
Apportioned and served food to facility residents, employees, or patrons.
Assisted co-workers.
Assisted diners with seating as needed
Checked the quantity and quality of received products
Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
Cleaned and prepared various foods for cooking or serving
Cleaned bars, work areas, and tables
Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash
Examined trays to ensure that they contained required items
Inspected dining and serving areas to ensure cleanliness and proper setup
Kept drink stations clean and ready for service
Loaded dishwashers and hand-washed items such as pots, pans, knives
Performed dishwasher duties
Received frequent customer compliments for going above and beyond normal duties.
Prepared the buffet and salad bar for dinner service.
Military Experience
03/2012 to 11/2012
Machinist's Mate United States Navy – Great Lakes, IL
Maintain or repair engines, electric motors, pumps, winches, or other mechanical or electrical equipment Install engine controls, propeller shafts, or propellers
Monitor the availability, use, or condition of lifesaving equipment or pollution preventatives
Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications
Education
Expected in 2012
High School Diploma: BEACON CENTRAL HIGH SCHOOL - Utica, KY GPA:
Coursework in Communications and Journalism
Expected in
Bachelor of Arts: English Literature SOUTHERN NEW HAMPSHIRE UNIVERSITY - Utica, KY GPA:
Expected in
: OWENSBORO COMMUNITY & TECHNICAL COLLEGE - OWENSBORO, KY GPA: OWENSBORO COMMUNITY & TECHNICAL COLLEGE OWENSBORO, KY Criminal Psychology and Criminology Candidate, May 2017
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