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engagement portfolio delivery lead resume example with 19 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Astute Service Delivery Manager talented in assessing client needs and developing solutions to promote business opportunities. Established decision-maker with background in mentoring others to accomplish project milestones. Offering exemplary client relationship building prowess. Skillful managing exposure, maintaining client satisfaction and capitalizing on emerging opportunities.

Experienced portfolio manager with excellent client and project management skills. Action-oriented to communicate effectively with technology, executive and business audiences. Strong leader known for driving efficiency and cost savings through continuous process improvements. Polished individual with drive to proactively initiate positive change.

Skills
  • Effective Governance & Reviews
  • Client relationship management
  • Analyzing investment opportunities
  • Relationship building and management
  • Business Development
  • Revenue Generation
  • Staff Management
  • Solutions development
  • Operations support
  • Presentation skills
  • Training and coaching
  • Active listening and communication
  • Client needs assessments
  • Performance maximization
  • Safety and compliance
  • Cost reduction
  • Cost control and tracking
  • Continuous Improvement
Education
VWYS's College of Engineering Badnera, Amravati, Expected in 07/2000 Bachelor of Engineering : Computer Science & Engineering - GPA :
Work History
Xylem Inc. - Engagement Portfolio & Delivery Lead
Houston, TX, 04/2011 - Current
  • Management and Overall responsibility of Service Delivery of multiple accounts
  • Cultivated effective and positive working relationships with lucrative clients through onboarding, initial training and ongoing support
  • Aligning various customer's business needs with Project Teams
  • Coordinated and led internal and external team meetings
  • Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals
  • Met with business leaders to better understand IT issues that negatively impacted businesses, worked through using Business Value Management and convert them to business benefit
  • Maintained proper staffing levels to guarantee timely and accurate deliverables
  • Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times
  • Coordinated new hire recruitment, training and development
  • Motivating Team Members through effective people engagement, career development, Rewards and Recognition and so on
  • Planned and managed end to end project lifecycles, from conception through final completion
  • Provided Development, Support and Consulting Services to customer from multiple locations across the globe including client site
  • Advised clients on methods, technologies, process improvements and training that would increase overall business potential
  • Served as primary interface for all customer needs, service delivery performance, new/ potential opportunities. Along with onboarding new personnel, providing educational resources on service delivery policies and establishing governance across the portfolio's
  • Attended staff and client meetings and served as critical point of contact across the teams from commercial and service delivery standpoint
  • Managed multiple third-party service providers to collaborate and drive delivery of required services as per the committed service levels with customer
  • Interfaced effectively with key accounts, answering questions and delivering exceptional service
  • Automation champion for all the accounts/ teams within the portfolio bring in cost effective solutions, Tool Consolidations, Autonomies and so on
  • Successfully Transitioned multiple applications and business processes from customer retained IT by setting various benchmarks in way of delivering critical services and achieving critical business events milestones consistently year on year
Mantech International Corporation - Project Manager
Indianapolis, IN, 10/2003 - 04/2011
  • Maintained proper staffing levels to guarantee timely and accurate deliveries
  • Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times
  • Coordinated new hire recruitment, training and development
  • Maintained in-depth knowledge of local-area service market, applying data on competition and service areas to enhancing commercial outreach efforts
  • Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff
  • Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals
  • Advised clients on methods, technologies, process improvements and training that would increase overall business potential
  • Served as primary interface for onboarding new personnel, providing educational resources on service delivery policies and establishing scheduling calendars
  • Attended staff and client meetings and served as liaison to manage operations for account
  • Interfaced effectively with key accounts, answering questions and delivering exceptional service
  • Contributed to internal and external account reviews
  • Cultivated effective and positive working relationships with lucrative clients through onboarding, initial training and ongoing support
  • Coordinated and led internal and external site team meetings
Oerlikon - Hardware Engineer
San Diego, CA, 07/2003 - 09/2003
  • Consulted with network engineering staff to evaluate hardware and software requirements for new system development
  • Designed computer hardware components and peripheral devices
  • Researched complex technical issues and provided resolutions
  • Conducted training sessions for partners, stakeholders and support teams to educate personnel on operational requirements
  • Participated in internal audits of quality management system
  • Traveled to customer sites to provide prompt resolutions to issues
  • Developed test methodology to check product features and devised test plans for modules
SSBT's College Of Engineering & Technology - Programmer
City, STATE, 07/2002 - 05/2003
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance
  • Maintained deep knowledge of diverse programming domains to integrate multi-disciplinary assets into finished products
  • Designed intuitive graphical user interfaces using knowledge of serial communications and database design to improve user experience
  • Streamlined deployment process by developing continuous integration tools
  • Interfaced with cross-functional team to determine comprehensive list of requirement specifications for new applications
  • Coordinated technical requirements for projects with internal and external stakeholders
  • Completed device and component installation and maintenance activities
  • Updated documentation with project deviations to capture changes
  • Provided dedicated coaching to interns and new employees to boost efficiency throughout department

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Resume Overview

School Attended

  • VWYS's College of Engineering

Job Titles Held:

  • Engagement Portfolio & Delivery Lead
  • Project Manager
  • Hardware Engineer
  • Programmer

Degrees

  • Bachelor of Engineering

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