engagement manager resume example with 6+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Motivated engagement manager verted in Social Work and ABA Therapy. Driven to exceed expectations and able to operate effectively in high-pressure environments. Seeking to build long-term career with established company. Detail-oriented professional, self-motivated professional with outstanding oral and written communication skills.

  • Utilization optimization
  • Implementation management
  • Communications leadership
  • Document management
  • Task prioritization
  • Staff training
  • Peer training
  • Team leadership
  • Conflict mediation
  • Project documentation
  • Organized
  • Oral and written communication
  • Attentive to details
  • Bilingual
06/2018 to Current
Engagement Manager Iqvia Holdings Inc North Kansas City, MO,
  • Effectively handled the communications between families and team.
  • Serve as a liaison with team, provide all the necessary help, materials and always maintain good communication with families and team.
  • Provide services, attend home sessions, parent training and support families.
  • Develop of Quarterly Reports, Physician Letters, Annual Paperwork, verify data collected.
  • Collaborating with other professionals who provide services to clients.
  • Worked closely with clients for the duration of projects.
  • Serve as a translator for families who speak Spanish.
  • Answered questions via phone and email so that issues were remedied quickly.
  • Provided input into team practices and areas in need of improvement.
10/2017 to 05/2018
Substitute Teacher Cristo Rey Jesuit High School Minneapolis, MN,
  • Worked with fellow teachers to develop cohesive educational plans and improve support for diverse students.
  • Enforced classroom routines to keep students on set schedule and operating at consistent level.
  • Applied proactive behavior management techniques for classroom discipline.
  • Differentiated classroom and small group instruction to meet needs of students with different learning styles and ability levels.
  • Maintained current student attendance and assignment records to prevent lapses during teacher absences.
  • Reported problem students to teachers and principals, maintaining control of classrooms of up to 25 students.
  • Cleaned classroom and teaching areas after daily use, maintaining high standards for organization.
  • Supervised lunchroom and recess activities.
  • Managed classrooms of 12 to 25 high school students during teacher absences.
03/2014 to 09/2015
Cashier Foot Locker Inc. Humble, TX,
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Helped customers find specific products, answering questions and offering advice.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Resolved issues regarding customer complaints and escalated worsening concerns to Pharmaceutical for remediation.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Processed returned items in accordance with store policy.
06/2012 to 01/2014
Administrative Assistant & Customer Representative Advanced Medical Supply City, STATE,
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
  • Assisted with administrative tasks, including filing, answering phones.
  • Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Verify and review forms and reports for compliance with company regulations and procedures. Enter and track information into appropriate computer programs.
Education and Training
Expected in 05/2010
Bachelor of Arts: Social Work
Sistema Universitario Ana G Mendez - Universidad Del Este - Yauco, Puerto Rico,

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Resume Overview

School Attended

  • Sistema Universitario Ana G Mendez - Universidad Del Este

Job Titles Held:

  • Engagement Manager
  • Substitute Teacher
  • Cashier
  • Administrative Assistant & Customer Representative


  • Bachelor of Arts

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