engagement manager resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Demonstrated leader with proven experience in managing the large programs across the locations.

A techno functional leader works with the teams at ground level to understand the technical aspects/solutions/processes and strategize the organization's goals and objectives.

Managing a team capacity of 150+ engineers across multi locations.

  • Customer Relationship Management
  • IT Roadmap/Strategy
  • Quality Assurance/Testing
  • Team Leadership
  • Cross functional team work
  • Process improvement
  • Stay updated and relevant with strong learning skills
  • Retail experience
Engagement Manager, 04/2018 - Current
Iqvia Holdings Inc Bristol, TN,
  • Techno functional leader working with IT teams (Development, DevOps, QA and Production Support) on delivery governance across the Programs (Point of Sale, Mobile and Web applications).
  • Provided input into team practices and areas in need of improvement.
  • Managed, mentored and developed team of 150+ associates across various skills
  • Developed business growth from $4 MM/qtr to $8 MM/qtr over 3.5 years span with strategic improvisations.
  • Developed, maintained and deepened strategic partnerships with agencies, vendors and leaders.
  • Work with technical architecture team and understand the designing and development of new features and enhancements.
  • Identifying the risks, mitigation plans, monitor and track the progress.
  • Knowledge in Java, Python, DevOps, Jenkins, GitHub, Docker, Kubernetes, Cloud (AWS and GCP) and Shell Scripting which helps in speaking and managing the teams during the project governance activities.
  • Take decisions after reviewing the proc/cons of any matter (resource hiring/firing, process change, day to day activities). Out of box thinking in decision making process.
  • Leading the teams across global locations and with cross functional teams.
Project Manager, 08/2016 - 03/2018
Marco Technologies Fargo, ND,
  • Managed entire project life cycle from initial requirements gathering to production go live.
  • Created project plans with established timelines for integral phases, assigned to appropriate teams, managed workflow and achieved RFP submissions and completion deadlines on or before schedule.
  • Set project schedules and oversaw milestones for duration of project.
  • Communicated with clients to convey deadlines, scope of work and potential challenges throughout project timeline.
  • Assessed project risks and devised mitigation strategies to avoid potential roadblocks.
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
  • Created detailed report on strengths and weaknesses of current project team.
  • Reviewed and evaluated existing project management processes and capabilities
  • Coached project management teams on recognizing and minimizing risks.
QA Team Lead, 08/2012 - 07/2016
Texas Capital Bancshares, Inc. Fort Worth, TX,
  • Responsible for end to end testing of Sears POS (Point of Sale) Application, including functional, Integration and system testing.
  • Worked with Business Analysts and Dev Teams on requirements analysis and review of test suite.
  • Conduct defect review meetings daily with all stakeholder (including product owner, PMs, Dev Teams and BAs) to review and prioritize the issues to be fixed.
  • Responsible for onsite and offshore coordination and assign the tasks to test team members and track the status of testing. Report the daily testing status report to all business stakeholders.
  • Proactive suggestions/ideas to all stakeholders in process improvement or cycle time reduction or automation possibilities.
  • Worked in EMV Testing for Sears POS, Kmart POS, Tire POS.
  • Coordinated the entire EMV testing effort with Business, Dev and QA teams. Worked in payment certification testing with banks and brands.
Test Lead, 12/2007 - 07/2012
Hewlett Packard Enterprise Milpitas, CA,
  • Responsible for test case design using BRDs and create test plans and review with business team
  • Functional testing of new enhancements and report the defects in Quality Center.
  • Attend daily defect review meeting with all stakeholder and clarify the questions on defects and work with dev team on fixing the defects.
  • Assisting UAT team on testing the new features
  • Running automation suite for build verification testing
Test Engineer, 04/2005 - 12/2007
Butler Technical Group College Park, GA,
  • Responsible for testing the web applications
  • Analysis of requirements and creating test plan and test cases
  • Performed System, Regression and UAT testing
  • Analysis of production issues and provide root cause analysis
Education and Training
Master of Technology: Civil Engineering, Expected in
Indian Institute of Technology - Kanpur,
Status -
  • Thesis: Rainfall/Runoff Modelling using Artificial Neural Networks
Bachelor of Technology: Civil Engineering, Expected in
JNTU College of Engineering - Anantapur,
Status -

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Resume Overview

School Attended

  • Indian Institute of Technology
  • JNTU College of Engineering

Job Titles Held:

  • Engagement Manager
  • Project Manager
  • QA Team Lead
  • Test Lead
  • Test Engineer


  • Master of Technology
  • Bachelor of Technology

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