Accomplished and results oriented Management Professional with experience in planning, developing, and implementing solutions that facilitate corporate growth. Offers experience in strategic operations planning, innovative team development, and has a superior understanding of customers' needs. Self-motivated and dynamic professional with diverse credentials which combine solid & tactical leadership expertise with a strong industry background, an ability to work collaboratively, committed to achieving corporate goals. Demonstrated ability to develop/implement strategic plans to ensure growth. Focused on achieving continuous and improved business performance. Dedicated to maximizing profits, providing impeccable customer services, and creating an atmosphere of exceptional employee morale. Reputation for consistently meeting the most challenging organizational goals with unequaled success. Qualified to re-engineer processes and streamline operations to ensure maximum efficiency. Familiar with various Computer Programs.
Cost Containment and Budgeting
Provides Training and Education
Business Planning and Analysis Company/Operations Development
Staff Training and Development
Builds & Maintains Relationships Program/Project Management
System Design & Development
01/2010 to Current
Engagement Manager/Account ManagementVerizon, Incorporated － Ashburn, VA
Responsible for exceeding client expectations through superior implementation, delivery and management of technology products and solutions.
Additional responsibilities include:.
Maintain contact and communication with all project members and other participants to ensure conformance with requirements of each project(s) and client user expectations.
Implement strong program management practices (change requests, issue management, risk management and decision tracking) and contribute to standard client implementation methodologies and management best practices.
Assist sales team during opportunity assessment and proposal phases of the service delivery process, particularly as it relates to deployment approach, timeline and deliverables.
Conducted successful negotiations with vendors, utilizing persuasive communication skills/strategies.
Maintained extensive knowledge of all products and services offered to accurately assist customers.
Recommended improvements to operations, customer service, and sales teams to increase sales/service.
Launched and managed the day-to-day operational activities of the successful consulting firm which provided services in areas such as systems installation, database development, and user training.
Supervised, motivated, coached, and evaluated a team of 36 and facilitated effective training programs.
Established and maintained professional and productive relationships with clients and employees.
Identified client needs and proposed solutions to achieve their goals while maintaining profitability.
Negotiated & closed contracts with corporate clients & conducted research for state/private contractors
Key Accomplishments and Contributions as the Operations Manager at Wimsatt Consulting:.
Improved customer relations/satisfaction and retained 25 new clients which increased revenue.
Streamlined project testing by developing an A/I program which effectively tracked progresses.
Reduced contract issues by developing a communication network with senior management and contracts which ultimately increased employee production and morale and reduced downtime.
Decreased corporate expenses and eliminated the need to hire consultants to conduct onsite visits by implementing 4 expert AI systems, creating prototypes, and providing technical design.
Reduced the costs of vendor assisted issue resolution by 80% for People's Drug Store by deploying an issue tracking system which incorporated advanced troubleshooting techniques, resulting in substantial savings by significantly reducing fraud and abuse within the locations.
01/1989 to 01/1994
Director of Training Project ManagerTechnology Management and Analysis Corporation TMA － McLean, Virginia
Created, launched, and managed the training division for TMA, a large reseller of Oracle products.
Developed and implemented the layout for the training facility, designed and developed coursework, generated training materials, surveys, and evaluation forms, and created and analyzed proposals.
Oversaw and directed event planning and execution activities, memberships, and consulting services.
Developed and implemented strategic marketing campaigns which increased brand identity and sales.
Established and maintained professional and productive relationships with new and existing clients.
Defined budgetary goals and created, monitored, & maintained budgets and profit and loss statements.
Prepared and presented financial reports to the CFO, finance committee, and the board of directors.
Facilitated and conducted innovative and effective training and orientation programs for employees
Key Accomplishments and Contributions as the Director of Training Management at TMA:.
Increased corporate participation by developing a training catalog which included a full-line of courses and training programs and incorporated & offered incentives for long-term participation.
Created a comprehensive training program for Army engineers, consisting of 300+ participants.
Spearheaded research and development for new product lines, mastering the techniques required for customized training modules; successfully improved quality and participation.
Gained international recognition through enhanced work product quality through training program development and selected to join the company's business partner's team.
Achieved optimal outcomes by identifying & correcting potential issues before implementation.
Led the program to generating over $1.3 million in revenue and reduced overhead expenses, VAR award,.
01/1988 to 01/1992
Program Manager / Senior System AnalystPeople's Drug Store － Springfield, Virginia
Managed and support for the overall management and direction of PDS.
Facilitated to improve and expand the current field office programs:.
Oversaw and details of program implementation and evaluation.
Created, managed, and completed all program related special events.
Ensured timely and accurate documentation including Aid For Dependant Children, Medicare, etc.
Liasion to Executive Director in creating community and corporate relationships and maintaining database of all community contacts
Key Accomplishments and Contributions as the Program Manager / Systems Analyst at PDS:.
Improved business operations by leveraging the needs of nationwide pharmacists who called the helpdesk which resulted in an average cost savings of $75.00 per hour.
Education and Training
BS Degree: BUSINESS MANAGEMENT / ADMINISTRATION AND COMPUTER SCIENCE CURRICULUMUniversity of Kentucky Core College － Lexington, KentuckyBUSINESS MANAGEMENT / ADMINISTRATION AND COMPUTER SCIENCE CURRICULUM Excellent Professional References and Recommendations Available Upon Request
approach, Army, AI, brand identity, budgets, business operations, catalog, communication skills, Consulting, contracts, client, clients, customer relations, customer service, database, database development, delivery, direction, documentation, event planning, special events, senior management, finance, financial reports, forms, layout, Director, office, negotiations, network, Oracle, persuasive, profit and loss statements, program development, program implementation and evaluation, program management, proposals, proposal, quality, research, risk management, sales, strategic marketing, surveys, Systems Analyst, user training, training materials, training programs, troubleshooting