Engagement Manager Resume Example Ssxglobal

ENGAGEMENT MANAGER

Executive Profile

Highly skilled ITIL certified Information Technology Professional with a technical proficiency in Networking, Virtualization, VoIP, and Microsoft Server Technologies seeking a challenging and rewarding career in the Information Technology field that would leverage my skills, talents, and experience in supporting the mission and increasing the professional effectiveness of a business and organization. One has effectively planned, installed, configured, managed and supported IT infrastructure, over multiple platforms (Unix, Linux and Windows) to consistently achieve high availability and performance, whilst working with a multicultural team in geographically distributed environments.

Skill Highlights

WSUS, DHCP. DNS, Active Directory, group policies, ESXI, Vsphere, Cisco ASA, Cisco VPN, WebSense, BlueCoat's ThreatPulse and Sonicwall, Packeteer Packet Shaper, Microsoft Exchange, Microsoft Office, Microsoft Sharepoint, Domino for Docs, Atlasian's Jira, Atlasian's Confluence, Google Apps, Amazon AWS, IP Telephony with 3com's NBX and Lucent's IP Office, Citrix Presentation server , Audio and Video Conferencing - LifeSize and Polycom, Blackberry Enterprise Server , Spam control, Webfiltering, Postini by Google, Adobe Creative Suite Mcafee's Antivirus Defence and E-Policy Orchestrator, Symantec Backup Exec 2010, Kaspersky Endpoint Security.
Hardware:
Dell power vault MD1000 (storage) and TL4000 (tape library) with Dell's PowerEdge R780 server, HP Proliant DL380, Cisco Routers, Switches and Firewalls, Raritan KVM, Aruba WiFi Controllers and Access points, Huawei Wifi Controllers.
Operating Systems:
Windows Server Operating system 2003 and 2008R2. Virtualization through Vmware/Vsphere and Windows, Red Hat, Fedora, Centos and MAC OS.
Business Skills
Strategy, Vision & Mission Planning
Budget Development & Management
Quality Management
Disaster Recovery Planning
IT Service Management.
Process Improvements & Best Practices
E-commerce Strategy & Delivery

Professional Experience

Engagement Manager04/2015 to 01/2015SSXGlobalDuluth, GA

A global IT Business Transformation consulting firm, advising clients who are looking to change the way they execute IT Projects.
Duties include but not limited to - Work with the client to learn processes and business domain Process Development and re-engineering to leverage existing technologies.
Development of project related plans, their revisions and implementation.

Manager01/2012 to 01/2014Dubai

Golf in Dubai promotes and organizes major European Tour events - Dubai Desert Classic and Dubai Ladies Masters.
Key Accomplishments Led and managed the project to upgrade golf in DUBAi's archaic IT infrastructure.
Managing and maintaining the infrastructure, operations and staff of the Information Technology department.
Handling and providing to the needs of the business in relation to technology, business and systems analysis, network administration, security, development, documentation and implementation of standard operating procedures and best practices and providing training and support to the internal customers.
Conceptualized and initialized the project to upgrade RF based analog TV signal distribution to over 100 LED televisions, on co-axial cables to utilizing state of the art digital encoders and media streaming with an 1080i HD output.
Successfully upgraded the network at 'golf in DUBAi', 1gb fibre backbone to 4 locations, 100 mbps to the nodes, installed HP Core and Edge switches, Cisco firewall.
Successfully led the initiative by designing, planning and implementing a Wireless solution for the Omega Dubai Desert Classic, A premier European Tour event - The solution provided WiFi connectivity to over 2,000 international visitors, with packet shaping, bandwidth allocation and web filtering, reduced communication costs by 25%.
Led and managed the project for the installation of a 6.4m x 5.12m outdoor LED Screen.
Successfully led the development and implementation of e-commerce components in the Omega Dubai Desert Classic and Omega Dubai Ladies Masters web presence.
Re-designed the ONLINE Tee Time reservation portal - GolfCitizen.com.
The transformation resulted in an increase of nearly 532% in the number of bookings when compared to 2012.
An overhaul of the MENA Golf Tour website in its entirety, in line with Dubai's 'Smart City initiative' the outcome was ONLINE submission of applications, approvals, membership renewals, registration to tournaments, Live scoring, Live leader boards.
Built, managed, operated and transferred the Social Media presence for golf in DUBAi, Omega Dubai Desert Classic, Omega Dubai Ladies Masters and the MENA Golf Tour.

Manager01/2010 to 01/2012

Information Technology Dorel AFG- Sugoi, Vancouver, Canada SUGOI are manufacturers of the most incredible, and incredibly hard-working, apparel in endurance sports.
Managing and maintaining the infrastructure, operations and staff of the Information Technology department.
Handling and providing to the needs of the business in relation to technology, business and systems analysis, network administration, security, development, documentation and implementation of standard operating procedures and best practices and providing training and support to the internal customers.
Key Accomplishments Led the project to seamlessly move the IT infrastructure from their old offices and ware house in Vancouver to their new manufacturing and Office complex in Burnaby, British Columbia in Canada.
While the relocation was completed in 3 days, the planning for the move was initiated months in advance.
Engaging team leaders and members within the organization, coordinating with the Telecommunication service providers, the movers and other stake holders ensured an efficient and seamless transfer.
The key tasks for the seamless transfer of the complete IT infrastructure were Setup of a switched Local area network using Cisco core and edge switches, the provisioning of the wide area network using ADSL and MPLS, The provisioning of the wireless network using Aruba wifi controllers.
Testing and retesting the of the new infrastructure Stock take and tagging all IT assets.
Physical transfer of all servers, Computers, printers and other peripherals.
Deployment of all IT assets.
Directly responsible for the infrastructure upgrade at Sugoi, that included but was not limited to installation and subsequent management of the Virtual environment on ESXi, roll out of over 150 workstation on Windows 7, SAN installation and management.
Responsible for the management of 38 servers hosted on Windows 2003/2008, Linux and virtualization in a VM environment, managed a switched network.
Provide support to over 200 users on 190 desktops in a mixed environment, worked on conducting a comprehensive risk assessment, disaster recovery plan and strategic path.
Oversaw the project to migrate from Panda to Mcafee's EPO and Anti Virus Defence.
Manage the project to upgrade to Symantec's Backup exec 2010, using Dell power vault MD1000 (storage) and TL4000 (tape library) with Dell's PowerEdge R780 server.
Implemented, configured and managed DHCP servers, WINS server and WSUS, Active directories and group policy definition and deployment.
Writing scripts to automate many of the manual task being performed by the Active Directory.
Used power shell Scripts in exchange to archive mailboxes and other day to day management.
Day to day maintenance and management of Exchange 2007 and Exchange 2010 servers.
Managed, maintained the Blackberry Enterprise Server (BES).
Configured IOS, Android and Blackberry smart phones to work with Microsoft Exchange.
Provided support to users for issues relating to smart phones.

Group Manager01/1993 to 01/2009Dubai

Dubai Golf manages three leading golf clubs in the region, the Emirates Golf Club, the Dubai Creek Golf & Yacht Club and NAS Club (now Meydan).
As Manager of Information Technology one was responsible to strategically position the organization by recommending, deploying and managing the IT infrastructure.
One also managed enterprise-wide project resources, progress, completion timeframes, and budget while exceeding key operational performance targets.
Key Accomplishments Managed the provisioning of Information Technology infrastructure for over 10 Dubai World Cup - The richest horse race in the world.
Each event generated revenues (Merchandise and food and beverage) of over US$ 1million.
As the Head of IT and Food and Beverage controller, managed, accounted for distribution/dispensing of beverages and provisioning of point of sale operations for 20,000+ patrons at the Robbie Williams, Elton John concerts.
A member of the Pre-Opening team for the Nad Al Sheba Club (Now Meydan), provided for IT infrastructure and Food and Beverage Controls and related policies.
Successfully upgraded the network at 'golf in DUBAi', 1 gb fibre backbone to 4 locations, 100 mbps to the nodes, installed HP Core and Edge switches, Cisco firewall.
Initiated, developed, managed and implemented Micros Point of Sale Systems and Property Management systems Opera by Fidelio-Micros, Concept by CSS, Fairways by Active Golf at Emirates Golf Club and the Dubai Creek Golf & Yacht Club.
Designed and implemented a Security Policy for Dubai Golf, including but not restricted to implementing group policies on the domain controller, web filtering, Installation of firewalls and an efficient and effective virus defense mechanism thereby mitigating the risks from internal and external threats.
Involved in the successful endeavor at the Dubai Creek Golf & Yacht Club and the Nad al Sheba Club to attain the ISO 90001:2000 accreditation.
This was achieved by defining, adopting and executing KPI's, standard procedures and best practices.
Implemented, configured and managed DHCP servers, WINS server and WSUS, Active directories and group policy definition and deployment.
Management and maintenance of the Virtual Desktop infrastructure (VDI) on Citrix Successfully implemented the replacement of the Baron LRMS and Fairways, the Property Management System, with the Concept system on time and within budget.
Led the team through a successful upgrade of the Micros 8700 system to the Micros 9700 system.

Education

Bachelor of CommerceBombay University

Diploma: Personnel ManagementMLD Institute of ManagementPersonnel Management

ITIL, Information Technology Infrastructure Library, Foundation Microsoft Certified Professional.

Skills

3com, Active Directory, Adobe, premier, ADSL, Anti Virus, Antivirus, art, Audio, automate, Backup Exec, Budget Development & Management, budget, cables, Cisco, Cisco Routers, Citrix, com, Hardware, Concept, consulting, controller, CSS, client, clients, Delivery, Dell, designing, desktops, DHCP, Disaster Recovery Planning, disaster recovery, DNS, documentation, E-commerce, Edge, Firewalls, firewall, HP, Information Technology, IP, ISO, ITIL, Local area network, Linux, Domino, MAC OS, Managing, Mcafee, Micros, Access, Microsoft Certified Professional, Exchange, Microsoft Exchange, Microsoft Office, Office, Windows 7, Windows, 2000, Defence, NAS, Enterprise, network administration, network, Operating Systems, Operating system, peripherals, policies, PowerEdge, printers, Process Development and re-engineering, processes, progress, Proliant, Property Management, Quality Management, Red Hat, risk assessment, SAN, servers, scripts, shell Scripts, Strategy, strategic, Switches, Symantec, systems analysis, Telecommunication, Telephony, phones, TV, upgrade, Video Conferencing, Vision, VM, VPN, website

Resume Overview

Companies Worked For:

SSXGlobal

School Attended

Bombay University
MLD Institute of Management

Job Titles Held:

Engagement Manager
Manager
Group Manager

Degrees

Bachelor of Commerce
Diploma : Personnel Management
ITIL, Information Technology Infrastructure Library, Foundation Microsoft Certified Professional.

Engagement Manager Resume Example

Resume Score: 90%

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