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Engagement and Change Management Consultant Resume Example

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ENGAGEMENT AND CHANGE MANAGEMENT CONSULTANT
Executive Profile
Solution-oriented leader with 16+ years of broad-based experience in E-Learning, Program Management, Operations Management, and  Project Management. Delivers business solutions and develops process strategies to support business objectives. Creates staff training and serves as key advisor to top-level executives. Establishes innovative policies, plans, and solutions to drive positive change, strengthen organizations, enhance productivity, and provide a clear, decisive path to long-term growth.   Champion process improvement initiatives to implement best practices that build brand value Define project scope and schedules while ensuring balanced cost and quality of products and projects Implement analytical problem-solving skills to identify and address business operational issues Design and deliver talent evaluation with structured feedback programs Bilingual – Fluent in English and Spanish / Six Sigma Black Belt Certification Accomplished Executive with demonstrated ability to deliver mission-critical results. Visionary Operations Executive with solid experience managing all levels of multiple projects including budgeting and administration. [Job Title] offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an entrepreneurial attitude. Chief Operation Officer with company oversight, committed to cost-effective management of resources and quality performance. Ambitious [Job Title] who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. Gifted, Hands-on, Hardworking, Highly motivated, High-performing, Innovative, Inspirational, Mature, Meticulous, Motivated, Multi-task-oriented, Organized, Outstanding, Passionate, Performance driven, Personable, Positive, Pragmatic, Proactive, Productive, Proficient, Reliable, Resourceful, Responsible, Results-oriented, Seasoned, Self-directed, Service-driven, Skilled, Strategic, Superior, Talented, Versatile, Visionary, Well-qualified, Accomplished, Analytical, Articulate, Award-winning, Business-savvy, Client-focused, Committed, Conscientious, Consistent, Creative, Customer-focused, Customer-service focused, Deadline-driven, Deadline-oriented, Dedicated, Dependable, Detail-oriented, Disciplined, Driven, Dynamic, Effective, Energetic, Experience, Expert, Flexible, ID : 0
Skill Highlights
  • Project management
  • Leadership/communication skills
  • Leadership/communication skills
  • Product development
  • New Business Development
  • Performance Analysis
  • Business Strategy
  • Project Planning
  • Quality Management
  • Regulatory Affairs
  • Staff Development
  • Strategic Planning
  • Team Leadership
  •  Bilingual
  • Organizational Restructure and Change
Core Accomplishments
Operations Management:
  • Managed [operation].
  • Handled all functions related to .
  • Achieved, Advised, Analyzed, Approved, Assessed, Authorized, Boosted, Consulted, Created, Delegated, Developed, Directed, Enhanced, Ensured, Grew, Guided, Headed, Hired, Identified, Implemented, Increased, Initiated, Inspired, Instituted, Introduced, Launched, Managed, Mediated, Mentored, Monitored, Motivated, Negotiated, Oversaw, Produced, Recommended, Reduced, Reorganized, Reviewed, Rolled out, Spearheaded, Streamlined, 
Professional Experience
Engagement and Change Management Consultant, 08/2002 to CurrentSaic - Honolulu , HI
Managed team of [number] of professionals. Spearheaded cross-functional initiative to achieve [objective]. Developed and directed strategy for launch of new product that became #1 in the market place 11 months after launch.
Initiated, Inspired, Instituted, Introduced, Launched, Managed, Mediated, Mentored, Monitored, Motivated, Negotiated, Oversaw, Produced, Recommended, Reduced, Reorganized, Reviewed, Rolled out, Spearheaded, Streamlined, Trained, Achieved, Advised, Analyzed, Approved, Assessed, Authorized, Boosted, Consulted, Created, Delegated, Developed, Directed, Enhanced, Ensured, Grew, Guided, Headed, Hired, Identified, Implemented, ID : 0
Institutional Effectiveness, 01/2015 to CurrentSaic - Las Vegas , NVIdentified inefficiencies and made recommendations for process improvements.
    Oversaw the development and launch of [Product name].
  • Conducted qualitative and quantitative analysis of logistics operations using simulation models and other tools. Coordinated rush orders and order changes. Produced bills of lading and updated shipment status information. Exhibited strategic leadership and foresight in support of long-range sales growth. Synthesized project findings into actionable recommendations with demonstrable effects on business performance. Develop systems, processes, and methodologies to reorganize and revitalize operations, increase revenues, and enhance performance.
  • Able to see the 'big picture' while applying a detailed, analytical approach to drive significant gains, solve problems, and deliver results.
  • Conduct methods for evaluation of program effectiveness and user proficiency.
  • Key Accomplishments: Strong planning, organizational development, technology, and operational management experience Contracted 12 years by Hillsborough County with average 90% customer satisfaction of delivery, knowledge base utilizing adult learning theory and methods Authored, developed and facilitated 60-hour state certification course for regional implementation Consulted for change-based implementation to integrate technology and increased institutional effectiveness processes Planned and authored university courses ensuring learner mastery and alignment of objectives Post-secondary Allied Healthcare career academy with 20+ campus and online programs of study.
Accountable for [business area] including overall customer satisfaction. Strengthened company's business by leading implementation of [project].
SENIOR PROGRAM MANAGER, 06/2006 to 12/2014Florida Virtual School - City , STATE
  • Oversaw the development and launch of [Product name]. Boosted company efficiency through technology upgrades and process improvements such as [Example]. Revamped the [Program name] program, resulting in a [Number]% improvement in [Metric]. Earned the [Award Name] Award for [Action taken]. Mentored, coached and trained [Number] team members.  Ensure business and accreditation goals are met for customer retention, satisfaction, learning gains, intervention strategies, and in-field placement of adult learners.
  • Accomplish success through systematic testing and analysis of business goals, user experience, organization program operations, through multiple analytic and subjective data points.
  • Key Accomplishments: Facilitated Advisory Board meeting for 18 programs of study with over 400 members to analyze program practices, gather leading industry opinions, determine customer needs, develop solutions, and drive decisions for improved user experience Established project planning and tracking tools for increased collaboration and accountability across 8 departments for accreditation application resulting in submission approval Launched organization communication plan for over 1500 staff members (remote and on-site), creating fidelity in practice, increasing awareness and establishing company culture resulting in Human Resources implementation of communication documents for employee on-boarding Designed, delivered and currently overseeing effective change process management of program/project tracking and reporting process across multiple departments (Education, Curriculum, Faculty Training, Business Strategy, Instructional Technology, Customer Services and Compliance) improving tracking and reporting thereby establishing increased accountability and transforming processes Accredited public, online, e-learning school serving students in grades K-12.
  • Earned continuous promotions affording multi-departmental experience within organization - Instruction, Professional Development, Curriculum (Specialist and Project Management), Quality Assurance, and Business Operations as the District Program Leadership.
Developed and managed annual operating budgets for [Number][City Name]-area campuses.
SENIOR PROGRAM MANAGER, 12/2012 to 12/2014Florida Virtual School - City , STATE
  • Strategically planned and authored all facets of state grant and managed implementation of multi-million dollar funded program for over 1,000 learners; including managing talent development team, executive reports, budgets, ensuring compliance with sound instructional design / delivery methodologies and meeting state legislative requirements.
  • Oversaw creation, organization and facilitation of talent management series facilitated by direct reports.
  • Provided systematical analysis of learner experience across multiple programs, created processes, instituted change management practices, and developed performance evaluation instruments for auditing that resulted in consistent learning gains and increased satisfaction.
  • Key Accomplishments: Identified $1.8M overture in program fund budget within 3 months of appointment as Senior Manager Subsequently allocated overture funds to 8 new cross-departmental, revenue generating projects Established pupil progression plan, operation, and customer service procedures resulting in an average increase of 30% higher passing rate on high stakes testing Supervised team providing talent improvement for increased instructor and learner performance in multiple learning management system (LMS) and student information system (SIS) environments resulting in increased learning gains on high stakes testing.
QUALITY ASSURANCE AND CONTROL, 03/2010 to 11/2012Florida Virtual School - City , STATE
  • Verified eLearning instructor and student data for integrity, accuracy and completeness using Quality Assurance guidelines.
  • Investigated and identified high risk practices, performed random audits and escalated suspected fraud for further investigation.
  • Ensured increased performance, monitored industry compliance, and identified efficient practices through regular testing and auditing.
  • Key Accomplishments: Contributed to the creation of proprietary secure database warehouse of over 1,500 personnel making performance records accessible across departments Created detailed executive reports analyzing multiple data points to verify fidelity, quality levels, provided suggested mitigations, identified practices of both success and concern based on audit findings Collected and analyzed data to detect fraud, non-compliance with laws, regulations, and management policies Provided systematic analysis of quality control processes throughout the organization to create strategic operational and learner experience improvement.
PROJECT MANAGER / CONTENT SPECIALIST, 06/2008 to 02/2010Florida Virtual School - City , STATE
  • Managed team and partner company to plan, coordinate, implement and finalize e-learning game-based software within budget.
  • Led production schedules, minimized risks, oversaw quality control, and marketed products.
  • Consulted, authored and revised software development to improve user experience and content delivery considering research based instructional design methodology.
  • Key Accomplishments: Managed production of 400+ hour game-based, credit producing and CODiE Award winning software Piloted releases and standardized testing to identify lessons learned and prioritize backlog of enhancements Coordinated AGILE sprint development, marketing, global sales and documented customer service Developed training plan and guiding documents for over 30 content specialists, designers, psychometrician and writers ensuring fidelity in high quality program implementation and results.
Drafted action plans and led meetings with department executives to review project status and proposed changes. Delivered status reports to stakeholders for budgeting and planning purposes. Monitored costs, timescales and resources used to achieve [Goal]. Monitored team progress and enforced deadlines. Served as the single point of contact for project scheduling and changes. Developed slideshows and other forms of media to present project progress to the executive team. Audited [Number] work plans per [Time period] and offered recommendations for improvements. Partnered with [Department Name] and [Department name] to address [Issue description]. Developed new analytics tool to allow senior management to understand the impact of each project. Executed proof of concept implementations to validate product feasibility.
eLEARNING INSTRUCTOR, 06/2006 to 05/2008Florida Virtual School - City , STATE
  • Managed team and partner company to plan, coordinate, implement and finalize e-learning game-based software within budget.
  • Led production schedules, minimized risks, oversaw quality control, and marketed products.
  • Consulted, authored and revised software development to improve user experience and content delivery considering research based instructional design methodology.
  • Key Accomplishments: Managed production of 400+ hour game-based, credit producing and CODiE Award winning software Piloted releases and standardized testing to identify lessons learned and prioritize backlog of enhancements Coordinated AGILE sprint development, marketing, global sales and documented customer service.
Implemented remedial programs for students requiring extra help. Participated in regular training courses to keep up-to-date with new teaching methods and developments in the field. Incorporated engaging texts to enhance literacy skills and foster a fun and engaging learning environment. Taught more than [number] students each semester. Coached students and reviewed test material in preparation for [State Name] state-wide standardized tests.
Education
Master's Degree (MA):Curriculum Instructional Technology,2012University of South Florida - City, StateCurriculum Instructional Technology
Bachelor of Science (BS):Education,1998University of South Florida - City, StateEducation
Certifications
Six Sigma Black Belt Certification 
Languages
Fluent reading/writing Spanish/English. 
Skills
Leader, Leadership, Market Analysis, Market Growth, Marketing, Matrix Management, MBA, Motivation, Multimillion-dollar P&L Management, Multi-unit Operation Management, Negotiation Skills, New Business Development, Operations Start-Up, Organizational Restructure and Change, Organizational Skills, Outsourcing, P&L Management, PC Competent, Performance Analysis, Performance Evaluations, Problem Resolution, Process Redesign, Product Analysis, Product Development, Profit and Loss, Profit Generation, Project Management, Project Planning, Public Relations, Purchasing, Quality Management, Regulatory Affairs, Revenue and Market Expansion, Risk Management, Sales, Sales Analysis, Service Quality Improvement, Staff Development, Staff Motivation, Staff Training, Change Implementation, Communication Skills, Community Outreach, Contract Negotiations, Cost Reductions, Cross-Cultural Communications, Customer Relations, Departmental Operations Management, Distribution Management, Diverse Market/Industry Knowledge, Employee Scheduling, Event Management and Promotion, Expense Control, Facility Management, Fast Learner, Global Sales and Marketing, Global Solutions, Hard-worker, Human Resources Leadership, Interpersonal Skills, Inventory Control, Labor Cost Controls, Staffing, Staff-Retention Programs, Start-Ups and Acquisitions, Strategic Planning, Strategy, Supply Chain Management, Team Building, Team Leadership, Team Player, Time and Resource Optimization, Time Management, Total quality management, Training and Development, Vendor Negotiations, Vendor Partnerships, Vendor Sourcing, Vision, Workflow Planning, Account Management, Administrative Skills, Analytical Skills, Bilingual, Branding, Budget Administration, Budget Allocation, Budget Analysis, Budget Development, Budget Forecasts, Budgeting, 
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Resume Overview

School Attended

  • University of South Florida

Job Titles Held:

  • Engagement and Change Management Consultant
  • Institutional Effectiveness
  • SENIOR PROGRAM MANAGER
  • QUALITY ASSURANCE AND CONTROL
  • PROJECT MANAGER / CONTENT SPECIALIST
  • eLEARNING INSTRUCTOR

Degrees

  • Master's Degree (MA) : Curriculum Instructional Technology , 2012
    Bachelor of Science (BS) : Education , 1998

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