- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Eager and ready to learn and grow and to undertake challenging technical support cyber triage duties. I'm cognizant of when to go hands-on with issues, delegate or ask for support from the appropriate personnel. I been in working in the area since High School and I strongly believe those who don't want to keep learning don't want to keep growing. I've decommissioned hardware and peripherals in preparation for new device installations,Installing Dell workstations across back-office and First Hawaiian Bank branch locations, including computer imaging Deploying WIN 10 and migrating user files,Interface directly with end-users of varying levels and technical understanding to troubleshoot devices and O.S.
Modify and update desktop support to enhance customer service.
Team Lead on various projects throughout Windows 10 deployment via Project coordination. (What projects?)Configuring I.P. printers & setting up correct ports. Cable management for end-users.Travel inter-island, Guam and Saipan.
Windows XP, 7, 8, 10 troubleshooting
Linux O.S. - MacOS ,Imaging,Point of sale system troubleshooting
Port configuration, VoIP configuration/troubleshooting,Ubuntu Installing and Managing I.T. Equipment / Systems, Team building and leadership
Printer configuration/troubleshooting, Cable management , Wireless access points, Firewalls, Hardware/software troubleshooting, Active Directory
SCCM, I have installed and maintained integrated networks, VoIP, theatrical lighting, and digital sound systems.
Configured Grand stream & Polycom VoIP phones. (Rewrite confusing)
I have designed customized systems for user-friendly operation per clients' needs.
Worked with I.T. manufacturers to resolve hardware and software problems, improve operations and provide exceptional customer service.
Configuring Kerio mail server, migrating from old server to new server via GFI. Setting up user accounts, passwords, group mail, group policy settings.
Network installation/troubleshooting.
Port configurations.
Setting up GCP, Vlans, firewalls, and setting firewall ports.
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Alorica Inc. – Mobile, AL,
Service Request to install /move hardware and software
Lead projects and coordinate with managers of any questions or concerns (What projects? You need to name them.)
Technical support to employee's computer issues
Troubleshoot issues with manufacturing companies (Software/hardware)
Maintain security group Directories.
Microsoft Exchange of add, change, and delete
Troubleshooting VDI's
Setup / Troubleshoot VPN (Citrix, RDS, Horizon) on Windows and Apple O.S.
Cisco Unity Administration managing user accounts pin
SCCM remote support
Core Platform Conversion Project
Cloud troubleshooting of connections issues, etc.
Troubleshoot hardware connection to the cloud interface
Point of contact of install & troubleshoot throughout inter-island, Guam, Saipan of core devices.
Lead projects and meeting with any device's issues and concerns
Test new drivers from the manufacturer for stability and improvements
Create producers of device installation for deployment/training
Windows 10 Deployment Technician
Decommissioning hardware and peripherals in preparation for new device installations
Installing Dell workstations across back-office and branch locations, including computer imaging
Deploying WIN 10 and migrating user files
Interface directly with end-users of varying levels and technical understanding to troubleshoot devices and O.S.
Modify and update desktop support to enhance customer service.
Team Lead on various projects throughout Windows 10 deployment via Project coordination. (What projects?)
Configuring I.P. printers & setting up correct ports.
Cable management for end-users.
Travel inter-island, Guam and Saipan
Steadfast Audio-Visual – City, STATE,
Program and design integration systems in networking, security, theatrical lighting, conference, and VoIP. Provide remote diagnostics and troubleshooting services.
Project Lead: communicating with team members, contractors, and clients.
Collaborate with product management to design, build and test systems.
Design and deliver new applications while maintaining existing applications.
Port configurations.
Setting up GCP, VLANS, firewalls, and setting firewall ports.
Wireless access point setups – Ubiquity and Aruba.
Configuring Yealink, Grand stream, and Polycom VoIP phones.
Axia Concepts LLC – City, STATE,
I have installed and maintained integrated networks, VoIP, theatrical lighting, and digital sound systems.
Configured Grand stream & Polycom VoIP phones. (Rewrite confusing)
I have designed customized systems for user-friendly operation per clients' needs.
Worked with I.T. manufacturers to resolve hardware and software problems, improve operations and provide exceptional customer service.
Configuring Kerio mail server, migrating from old server to new server via GFI. Setting up user accounts, passwords, group mail, group policy settings.
Network installation/troubleshooting.
Port configurations.
Setting up GCP, Vlans, firewalls, and setting firewall ports.
Inspire Church – City, STATE,
I've maintained all specialized hardware for Apple, Window products, video LED screens, theatrical lighting, and live streaming equipment. 75+ end-users at three campuses.
Managed and installed wired and wireless networks, mail servers, Cisco servers, Point-of-Sale, and VoIP systems.
Multi printer issues, printing reports, adding items, network issues for point of sale systems.
Food and merchandise point of sale system troubleshooting.
Troubleshoot, replaced, and fixed hardware and software issues.
University of Hawaii - West Oahu - Kapolei, HI
Bachelor of Science: Information Security And Assu - Pearl City, HI,
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School Attended
- University of Hawaii - West Oahu
- Bachelor of Science: Information Security And Assu
Job Titles Held:
- End-user Support Technician
- Steadfast Audio-Visual- Lead Technician
- IT Technician & Installer
- Tech Director Assistant
Degrees
- Bachelor of Science
- Associate of Science
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