Highly motivated Emt-B/Dispatcher effective at assessing emergencies of all kinds within my scope of practice. Exceptional problem solver and decision maker. Available 24/7
Airway management techniques
Cool and collected under pressure
Fluent in Spanish
Skilled problem solver
Promoted to FTO 1 year after hire
Promoted to Dispatcher after 1 Week training
Senior Care EMSApril 2011 to CurrentEMT-B, FTO, CRO, Dispatcher Bronx , NYProvided life support services during medical emergencies on scene and en route to the hospital. Maintained a state of readiness and alertness for all assignments. Collected pertinent information from the patient, family and friends, medical records and prescriptions. Rapidly assessed whether life threatening criteria was present and took immediate action. Operated and maintained emergency vehicles in a safe, efficient manner while obeying all traffic laws. Interacted with patients, families, hospital staff and the general public.
Long Island Hyundai MitsubishiFebruary 2009 to March 2010Service Writer Long Island City, NYCommunicated with customers regarding vehicle issues and potential repairs. Examined vehicles to determine the extent of damage or malfunctions. Maintained a %100 customer service satisfaction rating. Contributed to repeat and referral business by using strong customer service and problem solving skills. Organized work records and filed reports.Ordered accurate amounts of parts and supplies to maintain necessary inventory.Reviewed the work of 7 auto mechanics.
Planet Auto MallMarch 2008 to February 2009Service Manager Long Island City, NYDelivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Wrote order supply requests to replenish merchandise. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner.
KG Suzuki January 2007 to March 2008Parts Manager/Counterperson/Mechanic Bronx , NYFollowed checklists to verify that all important parts were examined. Serviced air conditioning, heating, engine-cooling and electrical systems. Rebuilt faulty assemblies, including steering systems and linkages. Examined vehicles to determine the extent of damage or malfunctions. Specialized in servicing brakes and fuel systems. Communicated with customers regarding vehicle issues and potential repairs. Repaired and replaced belts, hoses and steering systems. Executed all phases of power system tear down and repair. Operated pneumatic tools and air compressors. Rebuilt and repaired engines. Removed and replaced tires, shocks, struts and brakes. Contributed to repeat and referral business by using strong customer service and problem solving skills. Repaired and replaced radiators and water pumps. Overhauled and repaired engines and motors. Reassembled engines and made adjustments as needed. Installed timing gears and timing belts. Ordered accurate amounts of parts and supplies to maintain necessary inventory. Repaired hydraulic pumps, couplings and gear trains. Worked on a variety of vehicles, including semi-trucks and tow trucks.
Bronx EOC2011NYS Certified EMT-B: EMT-BBronx, NY, USA
Ohio Technical College2001Certified Master Auto Techinician: Master Auto & Diesel TechnicianCleveland, OH, USA