Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Forward thinking business builder offering 20 years of management success in administration roles within service-oriented business environments.
Proven leadership and team building skills, coupled with a superior record of productivity and bottom line improvement.
Special expertise in health care policy and the health care industry, in general.
Extremely knowledgeable of medical insurance, state and local levels (Medicare, Medical Assistance, etc. Surgical Supervisor who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Office Manager highly skilled at managing complex schedules, budgeting and travel arrangements. Technically-adept Health Professional with advanced knowledge of MS Office Suite and experience creating Excel databases and Prepping presentations for top executives. OrganizedSurgical Coordinator versed in coordinating management meetings, high-level conference calls, special events and travel arrangements for top executives. Quality-focused leader committed to approaching administrative tasks with tenacity and attention to detail.
Work History
2007 to Current Employment Operating Room Coordinator Supervisor Acadia Healthcare | New Bedford, MA,
  • Developed efficiency -enhancing workflow with accurate operating room scheduling, while maximizing and achieving the highest level of quality patient care.
  • Liaison between patients, family, third party billing, and hospital staff for coordination of OR practices Maintained automated monthly stats report that enhanced productivity and produced high-quality work.
  • Member of CUSP initiative- through educational tools, raising awareness, and organization of resources Ensure proper management of bowel preparation prescriptions and educational tools Analyze the workplace flow to create means to increase employee efficiency Design training programs for new employees or skill enhancement plans for current employees Coordination with multiple departments for proper obtaining proper billing Contribute to long and short-term organizational planning which includes, initiative geared for operational excellence.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Maintainedmonthly time sheets fornumerous employees.
  • Organized all new hire, security and temporary paperwork.
  • Served as corporate liaison between the finance, IT and marketing departments.
2003 to 2007 Administrative Supervisor Johns Hopkins University | Baltimore, MD,
  • Oversaw individual employee development and training, and conducted performance appraisals.
  • Coordinated a multi-faceted clinical/research office.
  • Assists in formatting and preparation of manuscripts, grant proposals, statistical reports, tables, and charts using knowledge of scientific, medical, literary, or other technical terms.
  • Created detailed expense reports and requests for capital expenditures.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Directed guests and routed deliveries and courier services.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Compiled company information and related material and distributed it to candidates.
  • Assisted senior recruiting staff with career fairs and recruiting events.
2000 to 2003 Senior Medical Office Coordinator Neurosurgery, Johns Hopkins University | City, STATE,
  • Maintaining physician electronic calendar.
  • Assists with making routine travel and accommodation arrangements.
  • Assists patients, patients' families, physicians, and third party carriers to resolve patient related issues.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
  • Managed office supplies, vendors, organization and upkeep.
  • Helped distribute employee notices and mail around the office.
  • Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.
Current to Current Operating Room Coordination/Medical Supervisor Johns Hopkins University, Vascular Surgery | City, STATE,
  • Successfully established new centralized surgical scheduling Program.
  • Exercised administrative judgment and assumed responsibility for decisions and results having an impact on people, cost, and quality of service.
  • Managed Vascular Surgery Staff.
  • Reorganize Operating Room Utilization.
  • Created a policies and procedure manual for faculty and staff.
  • Designed service development plans and conducted operation assessments.
  • Counseled staff on Operating Room scheduling protocols.
  • Formulated, wrote, and implemented new employee policies and procedures manuals Completion of EPIC training - Medical CPT & ICD Coding Management/Supervision Train, supervise and evaluated staff, coached improvement management skills.
  • Managed and developed special projects, budgets, billing, and other related activities.
  • Successfully refined and implemented new projects.
  • Actively partaking in Comprehensive Unit-Based Program (CUSP) initiatives Effectively decreased surgical site infections rates with implementation of teachings.
  • Created new mechanism of bowel education Pilot new projects (EMMI) for new surgical educational information Pilot Type and Screen initiative for the department Member of Pre-operative Assessment & Evaluation work group.
Expected in High School Diploma | Community College Baltimore County, Rosedale, MD GPA:
administrative, billing, budgets, charts, CPT, grant proposals, management skills, office, organizational, performance appraisals, policies, Coding, protocols, quality, research, scheduling, scientific, Supervision, tables, employee development and training, training programs, Type, workflow

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