Employment Specialist Ii Case Manager Ii resume example with 4+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Well-qualified case management professional skilled at directing clients through career planning steps and helping to build vocational strengths. Proficient in diverse program services and the current employment market. Well-organized and hardworking planner looking for a challenging position. Business administration student with background in Real Estate. Strong technical proficiency with work history in Business. In-depth knowledge in accounting coupled with work ethic and public speaking abilities. Proven history of marketing and sales.
Ambitious student pursuing a Real Estate license eager to contribute developed knowledge as a real estate investor. Skilled in analyzing property value and possible profits in residual income in the real estate industry. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Skills
Benefits, Tables
Charts, Well organized
Oral, Word processing
Contracts, Written communication
Draw
Counseling
Clientele
Clients
Client
Customer satisfaction
Data entry
Data base
Databases
Delivery
Desktop publishing
Documentation
Financial
Frame
Government
Grant proposals
Insurance
Notes
Market
Access
Works
Monitors
Next
Internet research
Payroll
Policies
Progress
Proposals
Proposal
Public speaking
Real Estate
Relational database
Research
Scanning
Scientific
Spreadsheet
Relapse assistance
Community outreach
Clerical
Reliable and trustworthy
Decision-making
Time management
Work ethic
Friendly, positive attitude
Teambuilding
Training & Development
Relationship building
Fluent in Spanish
Organizational skills
Computer skills
Supervision
Customer service
Teamwork
Corral maintenance
Hand tools
Safety techniques
Operating heavy machinery
Forklift certified
Diesel tractor expertise
Critical thinking
Microsoft Office
Maintenance & Repair
MS Office
First Aid/CPR
Team management
Experience
Employment Specialist II/ Case Manager II, 05/2020 - Current Middle Rio Grande Workforce Solutions – City, STATE,
Assist customers in the development of career paths and training recommendations leading to job placement.
Working with businesses and other employers to create situations that result in job placement.
Coordination and guidance with all local elected officials for the economic development activities in the region.
Meets with individual job seekers to counsel and guide them on career and approved training available within the workforce system.
Primarily responsible for providing clients that walk into the workforce center with the menu of services that are available to them.
Tracks and documents all activities for each customer assigned to caseload at the Workforce Center; conducts follow-up on customers across various programs.
Reports and accounts for all transactions of each customer; maintains case management record updated at all times within the TWIST, Work-in-Texas (WIT), case notes, or hard.
Copy documents in each case folder.
Responsible for follow-up process and assuring that client remains in training, education, or job for the appropriate period.
Verifies the satisfactory placement of customers with employers; monitors follow-up system time frame for each customer and intervenes to assist client when necessary to remove barriers to retention.
Refers customer to other agencies or resources not available at career center and documents the same.
Makes recommendations on sponsorship of activities, prepares and executes necessary.
Documentation to enable the processing of services or benefits.
Assures that all customer feedback mechanisms are in place to measure customer satisfaction with services received and monitors outcomes of each customer.
Assures customer satisfaction with the timeliness and competency of the services accessed at the career center.
Provides supportive services to customers as necessary to attain employment goals.
Performs related duties as assigned.
Conducts interviews and counseling others; ability to gather and assess information.
Data entry in automated systems and able to use word processing, spreadsheet, and data base applications to report on customers case managed.
Maintains well organized manual or electronic files; must be able to interpret and follow complex rules, laws, and regulations related the case management procedures of each workforce program.
Provides financial and life skills counseling to all customers.
Works cooperatively with all workforce center staff in a team effort designed to provide maximum access to all workforce customers.
Meets program objectives and deadlines, work under pressure, and appropriately respond sensitively to all customers.
As needed.
Performed assessments to determine individual limitations and strengths.
Helped individuals address disabilities and put together career plans.
Managed load of multiple cases on consistent basis.
Assisted clients with enhancing skills in areas such as job searching, interviewing and business and personal etiquette.
Connected individuals with relevant community resources and coordinated referrals.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Provided IT and software trouble-shooting support to rest of the organization.
Created new programs that resulted in increasing productivity and customer satisfaction.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Demonstrated leadership by making improvements to work processes and helping to train others.
Created agendas and communication materials for team meetings.
Improved operations by working with team members and customers to find workable solutions.
Improved profit margins by streamlining operations and workflow.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Defined strategies and created a plan to achieve ambitious operational objectives.
Monitored grounds and reported damage or issues to supervisor before making repairs.
Maintained equipment with preventive maintenance and repairs.
Planned harvest and planting schedules.
Worked with owner to determine ranch needs.
Supervised day-to-day activities of Maverick Comanche Ranch.
Trained new workers on safety and ranch procedures.
Followed safety protocols when operating tools and equipment.
Pushed, lifted and pulled bins weighing over 150 pounds using proper techniques to avoid injury and item damage.
Suggested warranties for fragile or expensive products to improve profit.
Performed first aid and treated personnel wounds caused by sharp tools and equipment immediately, which reduced incidences of infection.
Demonstrated working techniques, practices and optimal safety behaviors to workers, maximizing performance and reducing wasteful processes.
Monitored weather conditions and adjusted strategies accordingly to avoid losses.
Supervisor/Project Manager/Accountant, 07/2017 - 07/2018 Property Doctor Services – City, STATE,
Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency .
Defined project plans and timelines, managed workflow and personnel and achieved completion deadlines on or before schedule.
Assessed project risks and devised mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and vendors, external dependencies and potential roadblocks.
Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
Increased team performance from 50% to 85% through organizing teams that were more efficient together.
Oversaw workforce schedules and allocated resources in collaboration with other supervisors in order to achieve project goals.
Maximized cost-effectiveness of projects through value engineering processes to assess methods, materials and means.
Handled continuous project monitoring and management, including developing forecasts, tracking expenses and approving payments.
Created detailed financial models and applied analytical tools to facilitate variance analysis.
Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
Onboarded new employees in time reporting and payroll systems.
Managed payroll and time and attendance systems.
Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties.
Managed accounts payable for organization of 50+ personnel.
Improved accuracy of payroll journal entries by developing and implementing payroll reconciliation tool.
Responded to employee inquiries regarding payroll and timekeeping.
Education and Training
Associate of Arts: Liberal Arts And General Studies, Business Administration And Psychology, Expected in 05/2014 - Southwest Texas Junior College - Eagle Pass, TX, GPA:
Government Club
BBA: Business Administration And Management, Expected in - Sul Ross State University - Eagle Pass, TX, GPA:
Real Estate License
Minor in Real Estate
Minor in Psychology
: Business in Real Estate Finance, Expected in - TheCEShop - Online, GPA:
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