Employment Specialist Ii Case Manager Ii resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Well-qualified case management professional skilled at directing clients through career planning steps and helping to build vocational strengths. Proficient in diverse program services and the current employment market. Well-organized and hardworking planner looking for a challenging position. Business administration student with background in Real Estate. Strong technical proficiency with work history in Business. In-depth knowledge in accounting coupled with work ethic and public speaking abilities. Proven history of marketing and sales.

Ambitious student pursuing a Real Estate license eager to contribute developed knowledge as a real estate investor. Skilled in analyzing property value and possible profits in residual income in the real estate industry. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

  • Benefits, Tables
  • Charts, Well organized
  • Oral, Word processing
  • Contracts, Written communication
  • Draw
  • Counseling
  • Clientele
  • Clients
  • Client
  • Customer satisfaction
  • Data entry
  • Data base
  • Databases
  • Delivery
  • Desktop publishing
  • Documentation
  • Financial
  • Frame
  • Government
  • Grant proposals
  • Insurance
  • Notes
  • Market
  • Access
  • Works
  • Monitors
  • Next
  • Internet research
  • Payroll
  • Policies
  • Progress
  • Proposals
  • Proposal
  • Public speaking
  • Real Estate
  • Relational database
  • Research
  • Scanning
  • Scientific
  • Spreadsheet
  • Relapse assistance
  • Community outreach
  • Clerical
  • Reliable and trustworthy
  • Decision-making
  • Time management
  • Work ethic
  • Friendly, positive attitude
  • Teambuilding
  • Training & Development
  • Relationship building
  • Fluent in Spanish
  • Organizational skills
  • Computer skills
  • Supervision
  • Customer service
  • Teamwork
  • Corral maintenance
  • Hand tools
  • Safety techniques
  • Operating heavy machinery
  • Forklift certified
  • Diesel tractor expertise
  • Critical thinking
  • Microsoft Office
  • Maintenance & Repair
  • MS Office
  • First Aid/CPR
  • Team management
Employment Specialist II/ Case Manager II, 05/2020 - Current
Middle Rio Grande Workforce Solutions City, STATE,
  • Assist customers in the development of career paths and training recommendations leading to job placement.
  • Working with businesses and other employers to create situations that result in job placement.
  • Coordination and guidance with all local elected officials for the economic development activities in the region.
  • Meets with individual job seekers to counsel and guide them on career and approved training available within the workforce system.
  • Primarily responsible for providing clients that walk into the workforce center with the menu of services that are available to them.
  • Tracks and documents all activities for each customer assigned to caseload at the Workforce Center; conducts follow-up on customers across various programs.
  • Reports and accounts for all transactions of each customer; maintains case management record updated at all times within the TWIST, Work-in-Texas (WIT), case notes, or hard.
  • Copy documents in each case folder.
  • Responsible for follow-up process and assuring that client remains in training, education, or job for the appropriate period.
  • Verifies the satisfactory placement of customers with employers; monitors follow-up system time frame for each customer and intervenes to assist client when necessary to remove barriers to retention.
  • Refers customer to other agencies or resources not available at career center and documents the same.
  • Makes recommendations on sponsorship of activities, prepares and executes necessary.
  • Documentation to enable the processing of services or benefits.
  • Assures that all customer feedback mechanisms are in place to measure customer satisfaction with services received and monitors outcomes of each customer.
  • Assures customer satisfaction with the timeliness and competency of the services accessed at the career center.
  • Provides supportive services to customers as necessary to attain employment goals.
  • Performs related duties as assigned.
  • Conducts interviews and counseling others; ability to gather and assess information.
  • Data entry in automated systems and able to use word processing, spreadsheet, and data base applications to report on customers case managed.
  • Maintains well organized manual or electronic files; must be able to interpret and follow complex rules, laws, and regulations related the case management procedures of each workforce program.
  • Provides financial and life skills counseling to all customers.
  • Works cooperatively with all workforce center staff in a team effort designed to provide maximum access to all workforce customers.
  • Meets program objectives and deadlines, work under pressure, and appropriately respond sensitively to all customers.
  • As needed.
  • Performed assessments to determine individual limitations and strengths.
  • Helped individuals address disabilities and put together career plans.
  • Managed load of multiple cases on consistent basis.
  • Assisted clients with enhancing skills in areas such as job searching, interviewing and business and personal etiquette.
  • Connected individuals with relevant community resources and coordinated referrals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided IT and software trouble-shooting support to rest of the organization.
  • Created new programs that resulted in increasing productivity and customer satisfaction.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Created agendas and communication materials for team meetings.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved profit margins by streamlining operations and workflow.
Petroleum Services , 07/2019 - 04/2020
Rusco Operating City, STATE,
  • Instructed general public on where to put drop-offs based on observable quality and types of materials identified.
  • Operated balers to maximize efficiency by compressing materials into reusable, shippable or transferable sizes.
  • Kept detailed records of materials delivered and sorted as well as maintenance performed on tools and machines.
  • Handled hazardous materials such as coolant using specialized tools and machines to protect people, equipment and environmental areas.
  • Improved profit margins by streamlining operations and workflow.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Developed preventive maintenance procedures and schedules for all on-site equipment.
  • Conducted on-site safety inspections and acceptance testing for drilling rigs and equipment.
  • Drafted reports outlining project milestones, timelines and key performance indicators.
  • Collaborated with drilling team supervisor to resolve concerns or problems with operations.
  • Oversaw daily operations for drilling campaigns and assessed techniques and procedures to improve future projects.
  • Communicated with project leaders and external parties to provide status updates.
  • Coordinated activities of workers engaged in research, planning and development.
Wildlife Specialist/Ranch Hand, 03/2017 - 07/2019
Comanche Maverick Ranch City, STATE,
  • Maintenance on commercial feed truck
  • Everyday overseeing and feeding of deer and monitoring of the herd health
  • Maintenance of deer feeders (electric and regular)
  • Maintenance of deer pens and blinds
  • Weekly upkeep of the ranch headquarters
  • Filling and maintaining all corn and protein feeders
  • Filling cotton seed baskets
  • Fix protein ranch bins when needed
  • Operate Bobcat Forklift, Backhoe Loader, John Deere Tractors, Caterpillar Maintainer, Skytrak Forklift
  • Building hunting blinds
  • Welding projects as needed
  • High-fence and low-fence repairs
  • Skinning deer during deer season
  • Basic mechanical maintenance of ranch vehicles and large equipment
  • Wildlife habitat improvement (spray/clear brush, plant fields)
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Defined strategies and created a plan to achieve ambitious operational objectives.
  • Monitored grounds and reported damage or issues to supervisor before making repairs.
  • Maintained equipment with preventive maintenance and repairs.
  • Planned harvest and planting schedules.
  • Worked with owner to determine ranch needs.
  • Supervised day-to-day activities of Maverick Comanche Ranch.
  • Trained new workers on safety and ranch procedures.
  • Followed safety protocols when operating tools and equipment.
  • Pushed, lifted and pulled bins weighing over 150 pounds using proper techniques to avoid injury and item damage.
  • Suggested warranties for fragile or expensive products to improve profit.
  • Performed first aid and treated personnel wounds caused by sharp tools and equipment immediately, which reduced incidences of infection.
  • Demonstrated working techniques, practices and optimal safety behaviors to workers, maximizing performance and reducing wasteful processes.
  • Monitored weather conditions and adjusted strategies accordingly to avoid losses.
Supervisor/Project Manager/Accountant, 07/2017 - 07/2018
Property Doctor Services City, STATE,
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency .
  • Defined project plans and timelines, managed workflow and personnel and achieved completion deadlines on or before schedule.
  • Assessed project risks and devised mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and vendors, external dependencies and potential roadblocks.
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
  • Increased team performance from 50% to 85% through organizing teams that were more efficient together.
  • Oversaw workforce schedules and allocated resources in collaboration with other supervisors in order to achieve project goals.
  • Maximized cost-effectiveness of projects through value engineering processes to assess methods, materials and means.
  • Handled continuous project monitoring and management, including developing forecasts, tracking expenses and approving payments.
  • Created detailed financial models and applied analytical tools to facilitate variance analysis.
  • Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
  • Onboarded new employees in time reporting and payroll systems.
  • Managed payroll and time and attendance systems.
  • Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties.
  • Managed accounts payable for organization of 50+ personnel.
  • Improved accuracy of payroll journal entries by developing and implementing payroll reconciliation tool.
  • Responded to employee inquiries regarding payroll and timekeeping.
Education and Training
Associate of Arts: Liberal Arts And General Studies, Business Administration And Psychology, Expected in 05/2014
Southwest Texas Junior College - Eagle Pass, TX,
  • Government Club
BBA: Business Administration And Management, Expected in
Sul Ross State University - Eagle Pass, TX,

Real Estate License

  • Minor in Real Estate
  • Minor in Psychology
: Business in Real Estate Finance, Expected in
TheCEShop - Online,
  • In progress

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Resume Overview

School Attended

  • Southwest Texas Junior College
  • Sul Ross State University
  • TheCEShop

Job Titles Held:

  • Employment Specialist II/ Case Manager II
  • Petroleum Services
  • Wildlife Specialist/Ranch Hand
  • Supervisor/Project Manager/Accountant


  • Associate of Arts
  • BBA
  • Some College (No Degree)

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