employment specialist resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Experienced client-focused Case Manager with a demonstrated history of assisting clients in Academic, social, and legal environment. Highly skilled in working in a fast-paced environment that demands thoroughness and accuracy. Offering dynamic administrative and time management duties.

  • Excellent verbal and written communication skills
  • Excellent organizational skills
  • Ability to adapt and manage change in a fast-paced environment
  • Computer skills
Work History
Employment Specialist, 08/2022 to Current
Chugach Alaska CorporationCleveland, OH,

  • Assists students, job seekers, and newly arrived immigrants/refugees to access job search trainingresources, and to prepare for job market by holding workshops and mentorship sessions, searching for available job opportunities, and successfully going through interview process
  • Prepares and reviews resumes, and cover letters and assists clients in obtaining job search skills
  • Recognizes client employment barriers and devises strategies to resolve them
  • Matches clients to open positions based on skills and work requirements
  • Organizes career fairs and recruiting events to connect candidates with prospective employers andHR managers
  • Conducts credit evaluation through WES
  • Hosts weekly Webinars and informational interview sessions on specific topics and connects withrecruiters at Career Fairs to allow new talents to connect with experienced industry experts from different fields
Legal Case Manager, 08/2020 to 08/2022
Anthem Management GroupLas Vegas, NV,

• Interviewed potential clients to gather facts of accident, and prepared intake sheets for clients in Farsiand English

• Worked under the firm's chief attorney to determine viability of potential cases and guided potentialclients

• Built strong rapport with potential clients, supervised communications with existing clients, andprovided excellent customer service through understanding clients' needs

• Assisted new clients with completion of intake assessment forms

• Conducted detailed client intakes and entered information into Filevine and Tritek case managementsoftware

• Communicated with clients and insurance carriers, filed claims with insurance companies, and sentLetters of Representation

• Assigned case managers to new cases based on assessment of case needs

• Conferred with clients and other involved parties to gather and track case information

• Contacted key witnesses to testify for insurance company's Recorded Statement session

• Collected, drafted and maintained resources to provide comprehensive reports accessible to attorney

• Screened phone calls to decide which calls should be handled by attorney

• Maintained organized office and case-specific paper and digital files for easy tracking and retrieval• Worked alongside attorneys, administrative assistants and fellow legal assistants on case processes, and to develop positive working relationships with clients and attorney

• Managed accounts and client records of clients and observed confidentiality and extreme discretion• Handled office scheduling, made notes for deadlines and statutes, and coordinated meetings between attorney and clients

• Managed general clerical needs, such as opening and closing files, scanning sheets and faxingdocuments

• Utilized mostly Tritek and Filevine case management software to give status updates to clients, andrequested and collected additional information for insurance companies as required

• Corresponded daily with clients and (BI/UIM) insurance adjusters on releases, health insurance liens,and settlement checks

• Kept office efficient and organized by managing tasks, such as supply restocking, sending files tostorage, and general upkeep

• Created and submitted weekly reports to managers

• Scheduled and coordinated meetings between legal teams and clients

Tutor Leader, 08/XXX5 to 08/2020
Los Angeles Pierce CollegeCity, STATE,

  • Collaborated diverse groups of students with students to complete homework assignments, identifylagging skills and correct weaknesses
  • Planned lessons for allotted time to strengthen weak subjects and build skills.
  • Created tailored lesson plans and study guides to teach and assist students in their area of study• Identified learning needs and implemented fun and engaging learning activities to help students advance.
  • Coordinated monthly mentor-session meetings to introduce and remind CAS's rules and policies tonew and returning tutors
  • Presented at monthly tutor training on CAS resources and strategies to audience of 150 tutors
  • Created and updated content for CAS website (Canvas Shell) monthly on (1) ESL services and normsfor tutors, (2) how to integrate more ESL support on college campuses, and (3) how to be culturally responsive with non-native speakers of English
  • Created video presentations on grammar topics for YouTube
  • Helped students prepare for tests and exams by providing guidance, motivation and encouragement
  • Provided homework assistance and lesson plans using specific curriculum and materials
  • Conducted group tutoring sessions to help students engage in active learning and critical thinkingskills both in-person and remotely using zoom
  • Tutored 40 ESL students on grammar and writing structure on weekly basis both in class, online, andat CAS
  • Prepared and organized ESL Grammar Handouts for tutees
  • Facilitated weekly ESL and English workshops and managed workshop schedules
  • Presented at Tutor Expo annual conference by 3CSN, Association of Colleges for Tutoring and
  • Learning Assistance, and Tutor Trainings at CAS in Pierce College to audience of 150 people
  • • Created plans and communicated deadlines to complete projects on time
  • Maintained energy and enthusiasm in a fast-paced environment
  • Participated in continuous improvement by generating suggestions, engaged in problem-solvingactivities to support teamwork
  • Actively listened to students' requests, and confirmed full understanding before addressing concerns
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Mentored small groups of students in formal and informal settings
  • Collaborated with teachers to support student-driven academic goal setting

Bachelor of Science: Business Administration, Expected in 05/2020
California State University, Northridge - Northridge, CA,

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Resume Overview

School Attended

  • California State University, Northridge

Job Titles Held:

  • Employment Specialist
  • Legal Case Manager
  • Tutor Leader


  • Bachelor of Science

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