LiveCareer-Resume

employment specialist resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • New Hire Onboarding
  • Employee Hiring
  • In-Person and Telephone Interviewing
  • Decision Making
  • Candidate Searching
  • Employment Recordkeeping
  • Records Documentation
  • Program Goals
  • Recordkeeping and Documentation
  • Inventory Recordkeeping
  • Organization and Categorization
  • Order Fulfillment
  • Data Processing
  • Quality Control
  • Production Deadline Monitoring
  • Team Management
  • Reliable & Trustworthy
  • People Skills
Experience
Employment Specialist, 03/2023 - Current
City Of Springfield Springfield, MA,
  • Identified barriers to client employment and helped to develop strategies for overcoming these barriers.
  • Placed individuals in jobs based on skills, abilities and interests.
  • Wrote job support plans with clients and provided follow-along supports to maintain client employment.
  • Managed rolling caseload of clients and maintained impeccable documentation.
  • Delivered exceptional service level by listening to concerns and providing appropriate solutions.
  • Provided timely interventions by returning phone calls and following up on job leads.
  • Assisted clients in obtaining information regarding benefits and compensations.
  • Reviewed employment applications and job orders to match applicants with job requirements.
  • Analyzed employment-related data and prepared reports.
  • Informed job applicants of duties and responsibilities, compensation and benefits.
  • Scheduled or conducted new employee orientations.
  • Interviewed job applicants to obtain information on work history, education or job skills.
  • Selected qualified job applicants or referred to managers to make hiring recommendations.
  • Contacted job applicants to inform of application status.
  • Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
  • Prepared or maintained employment records using human resources management system software.
  • Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
  • Informed or trained management on interviewing, performance appraisals or documentation of performance issues.
  • Advised management on organizing, preparing or implementing recruiting or retention programs.
  • Hired employees and processed hiring-related paperwork.
  • Sourced, qualified and conducted screening interviews with job candidates.
  • Administered employee benefit plans.
Warehouse Lead, 03/2021 - 05/2022
Coca-Cola Austin, TX,
  • Used computer and company software to enter shipment and inventory records.
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
  • Staged and sorted products for loading.
  • Assembled customer orders from stock and staged completed orders on pallets or shelves.
  • Packaged finished products for shipping by shrink-wrapping, boxing and labeling.
  • Maintained inventory records with timely updates.
  • Operated forklifts or pallet jacks to transport items.
  • Protected company inventory by maintaining and organizing storage areas.
  • Juggled shift duties, prioritizing immediate tasks to streamline operations.
  • Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed.
  • Led and complied with safety and wellbeing efforts on assigned shift.
  • Reviewed work orders to determine work assignments and material and equipment needs.
  • Completed daily document logs to track shipments and inventory.
Inbound Customer Service Representative, 11/2017 - 04/2019
Ttec Arlington, VA,
  • Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
  • Forwarded calls to management if outstanding issue required immediate resolution.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Implemented basic troubleshooting and support techniques to enable speedy resolution of callers' issues.
  • Maintained accurate records of incoming calls in internal database.
  • Identified consumer needs, clarified information and researched issues to provide alternative solutions.
  • Monitored queues and email inboxes to respond to consumers via multiple media formats.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Used available resources to provide efficient and accurate solutions for customer service requests.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Consulted with customers regarding needs and addressed concerns.
Education and Training
: Business Administration, Expected in
-
Sa Juan College - Farmington, NM,
GPA:
Status -
Languages
Navajo :
Professional:
Negotiated :
:

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Resume Overview

School Attended

  • Sa Juan College

Job Titles Held:

  • Employment Specialist
  • Warehouse Lead
  • Inbound Customer Service Representative

Degrees

  • Some College (No Degree)

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