employment specialist resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

  • Spreadsheet management
  • Office administration
  • Process optimization
  • Program Files Maintenance
  • Administrative support
  • Account Reconciliation
Work History
Employment Specialist, 02/2017 to Current
Allhealth NetworkLittleton, CO,
  • Develops, implements, and supervises the job development program.
  • Conducts Job Readiness class to assist clients in obtaining and maintaining full-time, permanent employment.
  • Maintains client employment documentation and verification as required by sponsoring agencies; develops and maintains potential employment opportunities.
  • Establishes vocational and educational resources in the community; makes referrals as required or needed.
  • Ensures the timely collection of client fees/wages and maintains appropriate documentation Monthly and Quarterly reports.
  • Ensures management of the program's resources within budget; within the scope of responsibility, adheres to budget guidelines, including expenditures, billing for services, P-Card documentation, etc.
  • Helping client get Driver License/ID, Social Security cards and Birth Certificate as needed.
  • In my capacity as Employment Specialist, I have worked directly with clients or the employers, ensuring suitable job is secured that suits the clients talents.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.
  • Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
Administrative Assistant, 03/2016 to 02/2017
Motion RecruitmentIrving, TX,
  • Served as resource to others on departmental procedures or in the resolution of moderate to complex problems or issues; interacted with offices and/or supervisor's subordinates to facilitate communications and information exchange
  • Composed and produced a variety of business correspondence, reports, confidential documents and/or forms, and related materials.
  • Coordinated and assisted with division functions as assigned, such as seminars, interview presentations, meetings with funders, etc.
  • Screened and prioritized incoming calls, emails and requests; determined what contact or action is required for satisfactory disposition; responded to inquiries or requests for information or referred to researcher/faculty, as appropriate Travel arrangement, expense reporting, maintaining leadership schedules, coordinating reviews and arranging meetings.
  • Assist in the preparation, updating, and maintenance of presentations, memos, and spreadsheets.
  • Coordinate activities of the organization, leadership personnel and portfolio level customer and industry functions.
  • Maintained staff directory and company policy handbook for human resources department.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Handled client correspondence and tracked records to foster office efficiency.
Client Service Representative, 04/2011 to 03/2016
Dove LewisPortland, OR,
  • Provided daily interaction with each resident and monitored which residents were in the facility; documented specific abnormal behaviors at any given time; maintained operational control of the facility in the absence of senior staff Effectively monitored safety, demonstrated group management skills and effectively de-escalated potentially chaotic and/or volatile situations compliant with training; ensured client compliance with VOAIN, contractor policies and house rules Communicated effectively both verbally and in writing with a broad variety of people, including clients, visitors, team members and management EA_STE!RS HILLS HIGE SCHOOL.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Coordinated with operations staff to resolve service problems and boost customer satisfaction.
  • Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
  • Cross-trained and provided back up for customer service managers.
  • Introduced clients to available online resources and services to increase convenience.
High school diploma: , Expected in
Eastern Hills High School - Fort Worth, TX
CPR Certification First Aid Certification

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Resume Overview

School Attended

  • Eastern Hills High School

Job Titles Held:

  • Employment Specialist
  • Administrative Assistant
  • Client Service Representative


  • High school diploma

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