Dedicated individual experienced in working with patients suffering from physical and mental disabilities and ailments. Talented at assisting patients with daily living tasks, including job study and social involvement within communities .
Committed to improving overall patient well-being and health through personal care and interactive engagement.
Effective at building and maintaining loyal customer base to maintain consistent revenue streams. Offering exceptional communication and organizational skills combined with industrious, personable and entrepreneurial nature.
Administrative support specialist
Proper phone etiquette
Infection control standards
Sales and marketing
Tutoring and mentoring
Hiring and training
02/2019 - CurrentEmployment SpecialistSullivan ARC | Monticello, NY
Served meals and snacks to employing families and guests.
Placed individuals in jobs based on skills, abilities and interests.
Identified barriers to client employment and helped to develop strategies for overcoming these barriers.
Delivered exceptional service level by listening to concerns and providing appropriate solutions.
Sourced and developed sourcing leads to increase recruiting base.
Boosted employee morale by establishing fair job descriptions, grades, salaries and benefit programs in accordance with market standards.
Stayed current on EEO, ADA and other applicable federal and state policies governing employment.
Strengthened traceability by developing organization systems for records, reports and agendas.
Diminished obstacles and saved time, spearheading special projects through effective emergency resolution.
Utilized diverse activities to support the social, emotional and recreational needs of individuals under care.
Helped with personal hygiene and other daily living needs.
Adjusted activity plans to better engage users of differing ability or interest levels.
Established, identified and assessed event goals and intended outcomes.
Helped participants enjoy activities while ensuring adherence to protocol.
Advertised for upcoming events to promote engagement and involvement.
Planned, organized, facilitated and promoted diverse recreational programs.
Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
Developed events and programs in consideration of needs, abilities and interests of participants.
Prepared healthy food, cleaned up living spaces, washed clothes and shopped for items such as food and shampoo.
Observed participants for signs of physical distress and rendered aid, including stopping activities and providing basic medical care.
Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
Ambulated patients in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements.
Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
Worked with patients and families to design meal, rehabilitation and other plans for long-term success.
Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
01/2014 - 12/2018Sales ManagerAT&T Inc. | Monticello, NY
Partnered with marketing team to align sales strategy with brand messaging across all communication channels.
Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
Formalized sales process to enhance operations and promote acquisition of new customers.
Planned and executed in-store promotional events to increase customer engagement and sales revenues.
Developed and implemented new sales strategies to update product lines.
Researched and capitalized on emerging opportunities to build business and expand customer base.
Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues.
Analyzed and assessed market shifts to maximize opportunities and establish possible leads.
Kept abreast of latest trends and recommended enhancements to enhance company product offerings.
Partnered with sales representatives during customer consultations to strengthen agency and customer relations.
Tracked weekly sales to develop senior leadership reports for business development planning.
Oversaw inventory purchases and sales contracts to keep records current and compliant.
Generated company growth for four consecutive years through market expansion and sales.
Streamlined hiring processes, including recruiting top talent, training new team members on best practices and managing employee performance.
Promoted product and service benefits through facility tours and engaging presentations.
Boosted team morale and overall sales volume by creating employee incentive sales contests.
Created and finalized quotes to complete deals between company, vendors and customers.
10/2009 - 07/2011Childcare Worker/Front Desk AgentI.C.L | Brooklyn, NY
Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
Recorded information about behavior, food served and medications administered.
Improved group and individual behavior with positive management strategies.
Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
Secured indoor and outdoor premises to protect children under care.
Balanced schedules to provide optimal rest, play and educational periods.
Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
Developed and implemented lesson plans based on ages and abilities of class children.
Discussed new developments, misbehavior and concerns with parents or guardians.
Enforced rules to teach manners and maintain safe environment.
Kept children safe and secure at all times.
Engaged groups of culturally diverse children in creative, safe and focused setting.
Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
Encouraged positive behaviors, including patience with teachers and fellow kids.
Taught children how to complete basic crafts such as paintings, drawings and decorations.
Communicated with parents or guardians about daily activities, behaviors and upcoming events.
Assisted children in developing fine motor skills in preparation of preschool and kindergarten.
Read stories to children, facilitated discussions and tied books into learning opportunities.
Implemented and oversaw activities centered on promoting learning and imaginative play.
Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
Updated detailed records for each child with information such as daily observations, meals served and medications administered.
Identified concerns and signs of emotional or developmental problems and discussed issues with management and families.
Incorporated music and art activities to encourage creativity and expression.
Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
Coordinated with internal departments to handle wide range of guest needs.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Managed customer complaints and rectified issues to complete satisfaction.
Posted charges, updated accounts and issued bills to departing guests.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Stayed current on local attractions and special events to help guests with entertainment options.
Monitored reservations to track incoming parties and special events.
Provided property details to patrons, including dining areas, pool, spa and fitness center.
Arranged special accommodations for guests to maintain optimal satisfaction
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Education and Training
Some College (No Degree): Extensive Coursework in General Studies SUNY At Dutchess | Poughkeepsie, NY
07/2010GED Alpha School For Progressive Learning | Brooklyn, NY