Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Dear Hiring Manager, In today's customer service oriented society; timely, friendly, proactive service is sought to enhance future business growth. Experienced in industries such as entertainment, non-profit and finance. Skillful and dedicated Executive/Personal Assistant with extensive experience in the coordination, planning, and support of daily operational and administrative functions. Provide comprehensive and confidential support for executive-level staff including scheduling meetings, coordinating travel, and effectively managing all essential tasks. Provide a proven record of accomplishment in an administrative and personal support role. Familiar with office administration practices and procedures. Strong communication/organizational skills and the capacity to effectively multitask Extremely flexible in a changing team environment. Perform well under pressure in a fast paced environment, have excellent attention to detail and the ability to maintain confidentiality at all times. Proficient in Microsoft Office System and Microsoft Windows®.
Highlights
Microsoft Office proficiency
Excel spreadsheets
Professional and mature
Strong problem solver
Resourceful
Dedicated team player
Strong interpersonal skills
Accomplishments
NEW VISION PRODUCTIONS/BOBBY JONES GOSPEL- Nashville, Tennessee 1999 to 2012 Executive and Personal Assistant Provided high-level administrative and executive support to Ambassador Bobby Jones, producer and creator of several television programs including "Bobby Jones Gospel" (Black Entertainment Television), "Bobby Jones Presents" (The Word Television Network) and "Bobby Jones Next Generation" (Gospel Music Channel), and two radio shows, Bobby Jones Gospel Countdown & (The Bobby Jones Radio Show (The Sheridan Broadcasting Network).
The Project Coordinator for Dr.
Bobby Jones Bi Annual International Gospel Industry Retreat in Las Vegas, Nevada and Hollywood, Florida Answered phone calls from all clients Responded to e-mails and maintaining current information for the website (bobbyjonesgospel.com) Managed heavy personal and business, domestic and international travel Purchased airline tickets or other means of travel Prepared and oversee contracts for Dr.
Jones' engagements Contacted with the television scheduling departments of The Word Television Network, Black Entertainment Television Network and The Gospel Music Channel Coordinated successful client seminars, creating invitations and promotional materials, booking venues, and selecting guest speakers.
Coordinated schedules and activities, placing orders for supplies and services, and tracking progress and results.
Managed onsite registration for the International Gospel Industry Retreat Assisted with wardrobe selection and attend business functions Proactively managed busy, global, dynamic calendar Interacted regularly with gospel artist and television and radio executives Communicated necessary information to Dr.
Jones' clients, ie., invoices, artist scheduling from major recording companies, rehearsal schedules for Super Choir, information to choir leaders, emails, personal letters, phone calls, faxes, FedEx, etc.
Extensive travel domestically and internationally for television tapings, event coordination and meetings.
Assisted in talent selection for conferences and several television tapings.
Experience
Employment Specialist, 02/2013 to Current Allhealth Network – Highlands Ranch, CO,
Provides case management services to a caseload of assigned program clients.
Refers applicants and clients to appropriate program components.
Coordinates all project services provided to a client.
Performs job readiness screening and assessment.
Conducts Orientation sessions and presents information on programs in workshops.
Considers barriers to employment and assessment information in making activity assignments.
Refers program clients to community resources and provides follow up as to the effective provision of service.
Assists the program client in creating an Individualized Career Plan (ICP), accessing supportive services, implements the plan, and assesses/revises to achieve successful outcomes Update ICP with client at least quarterly and as circumstances warrant.
Monitors and assesses compliance and effectiveness of the ICP and participant progress.
Provides employment counseling and job leads to clients to ensure job placement and retention.
Provides support to ensure stability in employment and perform ongoing retention activities for employed clients.
Initiates non-compliance procedures and follows up on process for clients who fail to meet program requirements.
Assists clients in procuring placement positions with starting wages and health insurance benefits per contract requirements.
Ensures that all data is entered accurately and in a timely manner.
Researches, interprets, and explains federal, State, and local policies governing eligibility legal rights, and responsibilities to applicants and clients.
Arranges for assessment or specialized diagnostic services, as needed.
Follows-up on former clients who have advanced into unsubsidized employment.
Participates regularly in work groups and committees aimed at evaluating client needs, improving services, and implementing new service strategies.
Develops and uses expertise to address special issues affecting clients, including, teen pregnancy, AODA, and domestic violence.
Interacts with other Unit members to provide expertise and assistance in resolving client issues.
Provides excellent customer service to employers and clients.
Works schedule as established by supervisor to accommodate business hours and project services.
Submits reports as directed by management.
Performs other duties as may be assigned by management.
Executive Assistant, 01/1997 to 01/2000 Availity – Indianapolis, IN,
Served as Executive Assistant to the Senior Pastor of Greater Grace Temple Community Church.
Managed Senior Pastors calendar, appointments, meetings, conference calls, etc.
Screen and responded to incoming calls.
Was responsible for writing high-level business correspondences Managed travel arrangements Internet research and knowledge of PDA devices for very busy and accurate calendar/contact/email maintenance.
Appropriately sorted through mail and handle all correspondences Miscellaneous administrative duties i.e.
filing, faxing, copying Maintained and updated contacts lists/database Ran errands.
Customer Service Lead Rep, 01/1995 to 01/1999 PMT Services – City, STATE,
Liaison between CSRs and senior management.
Assisted CSR scheduling and work flow.
Handled customer escalations.
Mentored newer CSRs and answering questions.
Conducted training and provided feedback to other CSRs.
Analyzed performance reports and make recommendations on how to improve team performance.
Directly assisted the customer during high volume hours.
Participated in process improvement initiatives.
Education
Bachelor of Science: Organizational Leadership, Expected in 9/2017 Bethel University - Nashville, TN GPA: Organizational Leadership
Diploma: , Expected in 1992 Whites Creek Comprehensive High School - Nashville, TN GPA:
Skills
administrative duties i, benefits, case management, copying, counseling, client, clients, excellent customer service, database, email, senior management, faxing, filing, insurance, legal, meetings, mail, Works, Monitors, Internet research, policies, process improvement, progress, scheduling, supervisor, travel arrangements, workshops
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