Employment Specialist resume example with 16 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • Training development
  • Conflict resolution
  • Employee relations
  • Training and development
  • Customer assistance
  • Bagging and packaging
  • Product upselling
  • Cash drawer management
  • Stocking and replenishing
  • Payment collection
  • Refunds and exchanges
  • Point of sale knowledge
  • Liquor law compliance
  • Identification checks
  • Credit card processing
  • Computer proficiency
  • Cash handling
  • Checkout consistency
  • Customer relations
  • Exemplary communication
  • Inventory management
  • Cleaning procedures
  • Coaching and mentoring
  • Basic math skills
  • Store merchandise stocking
  • Friendly demeanor
  • Staff training
  • Good telephone etiquette
  • Coupons and gift cards
  • Cash register systems
  • Heavy lifting
  • Maintaining store appearance
  • Written and verbal communication
  • Order taking
  • Reports and documents
  • Multi-tasking ability
Work History
Employment Specialist, 04/2019 to Current
Allhealth NetworkCastle Rock, CO,
  • Matched clients to open positions based on skills and work requirements.
  • Recognized client employment barriers and devised strategies to resolve.
  • Reviewed job applications to identify, vet and recommend optimal candidates.
  • Counseled clients one-on-one regarding current situation, desires, aptitudes, education and employment history.
  • Assisted clients in building successful job search strategies.
  • Worked with job seekers to determine job targets based on skills and personality.
  • Promoted development of interviewing, resume writing and etiquette skills.
  • Handled caseload of more than 7 clients.
Cashier/ Lead Personal Shopper, 02/2017 to 04/2019
Town And Country MarketsShoreline, WA,
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Educated customers on promotions to enhance sales.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Reviewed weekly sales circulars and monitored price changes.
  • Trained as personal shopper and provided back-up coverage to provide customers with optimal support.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Served needs of more than 50 customers in busy retail environment.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Personal Shopper, 11/2016 to 02/2017
White CastleBridgeton, MO,
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Merchandised attractive shelf displays with current offerings to drive store sales.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Picked quality and accurate items for 7 daily customer orders.
  • Tracked substitutions and informed customers of changes.
  • Opened new merchandise and stocked sales floor racks and shelves.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Crew Manager, 12/2004 to 06/2016
White CastleCity, STATE,
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each hour.
  • Maximized quality assurance by completing frequent checks of line.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Set schedules for 8 staff by planning and designating shifts and hours.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Coordinated and organized all restaurant inventory.
Professional Summary

Perceptive employement specialist passionate about helping others reach personal and professional goals. Highly skilled at networking to build vital relationships with leading area employers. Strategic when placing clients in rewarding jobs based on skills, interests, and abilities. Successful at coaching clients on resume writing, interviewing, time management and teamwork. Committed and hardworking cashier with 10+ years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Effective leader and problem-solver which excels at streamlining operations to decrease costs and promote organizational efficiency. Offering hardworking mentality and history of success coordinating and monitoring operations across various departments. Highly committed to ensuring quality of services and products.

: Medical Assisting, Expected in
Dover Business College - Clifton - Clifton, NJ
High School Diploma: , Expected in 08/2007
Passaic High School - Passaic, NJ

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Resume Overview

School Attended

  • Dover Business College - Clifton
  • Passaic High School

Job Titles Held:

  • Employment Specialist
  • Cashier/ Lead Personal Shopper
  • Personal Shopper
  • Crew Manager


  • Some College (No Degree)
  • High School Diploma

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