employment specialist resume example with 10+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Motivated professional offering extensive case management experience in social services. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time. Flexible hard worker ready to learn and contribute to team success.

  • Outstanding customer service skills, communicate amicably with customers, employers and the general public; customer service techniques; multi-tasking, time- management, planning and organizational skills.
  • Communicate orally and in writing.
  • Able to effectively manage and mentor new staff and the ability to make quality judgements. Proven experience as a supervisor, leader and mentor.
  • Strong problem-solving skills and experience in interpreting and implementing rules and policy. Assess unsafe situations and react quickly and appropriately.
  • Ability to provide adult learning principles and methods for conveying complex information in an understandable manner.
  • Strong interpersonal and organizational skills with a keen ability to multitask a variety of challenges and responsibilities.
  • Attend community meetings, seminars and training sessions to enhance professionalism, knowledge and productivity. Develop good rapport and relationships with community partners.
  • Planning and organizing case management activities.
  • Scheduling, prioritizing daily activities to meet stringent policy guidelines specific to program eligibility.
  • Conducting interviews in a time efficient objective manner.
  • Adhere to all Department rules, regulations, policies and procedures.
Education and Training
Rio Salado Community College Phoenix, AZ, Expected in 05/2002 Certification : Human Services - GPA :
Cochise College Douglas, AZ Expected in 05/1996 Associate of Applied Science : Administration - GPA :
Professional Experience
Anmed Health - Employment Specialist
Honea Path, SC, 10/2019 - Current
  • Counsels and assists Program's customers regarding job search strategies, personal career advisement and training issues, identifying and working with barriers to employment, professional goal setting and planning. Identify outside resources, programs and other services for customers if needed.
  • Advises, monitors, and tracks participation for customers so that they maximize of the functions and opportunities of the program.
  • Manages the day-to-day relationship with customers, addresses customer concerns promptly with an action plan to ensure satisfaction, and documents all findings with case notes in a clear, concise, and timely manner.
  • Maintains knowledge/professional understanding of a vast array of occupations/career paths (for effective placement/processing and assessment of customers as well as determining services most appropriate for their career goals.
  • Provides motivational support to customers during the job search process.
  • Identifies training needs and ensures appropriate training is provided. Facilitates job readiness/search workshops.
  • Demonstrates strong strategies for re-engaging customers after training and finding employment for those customers.
  • Demonstrates effective use of the guidelines and standards of the Case Management Model to support the needs of the participants.
  • Successfully documents customer success stories internally and externally.
  • Analyzes and constructs critiques of resumes/required documentation for effective processing for customer eligibility.
  • Administratively maintains accurate and complete records and correspondence as required by the Program Director and according to standards set by Customer.
  • Creates and maintains the policies and procedures for Career Advisement and assists in the training of other team members in those guidelines.
  • Works under direction of the Career Advisor Coordinator to facilitate timely completion of tasks to sustain daily operations and complete special projects, and assists program team members as necessary.
  • Produces word processing documents, including charts and tables. Proofreads and edits correspondence, memorandum, proposals, reports, and other requested documents. Maintains filing systems and performs other relevant duties as assigned by the Program Director.
Onward Behavioral Health - Unit Supervisor
California, MD, 04/2016 - 10/2019
  • Accountable for oversee of the workflow of our Certification Unit in Pima and Santa Cruz counties.
  • Evaluated assigned staff and met one-on-one with employees to discuss concerns and problems.
  • Identified staff training and development needs and implemented effective coaching and mentoring programs.
  • Responsible to ensure that operations are carried out productively to ensure sustainable growth.
  • Monitored staff productivity and provided constructive feedback and coaching. Able to provide adult learning principles and methods for conveying complex information in an understandable manner.
  • Participated in work group meetings to assist in performance improvements activities and/or development of new statewide standardization processes.
  • Developed and maintained interpersonal relationships with community partners and other governmental agencies regarding state certification.
  • Served as a resource for providers, public, other governmental agencies. Excellent community involvement and networking skills.
  • Attended trainings offered in the community to include Quality First Academy to assist in professional growth in early childhood.
Common Ground - Certification Specialist
Bronx, NY, 06/2011 - 03/2016
  • Performed a variety of tasks in case management services to state certified home child care providers, non-certified relative providers and potential home child care providers. Knowledge of Child Care Policies and Rules related to Certified and Non-Certified providers.
  • Evaluated providers for recertification suitability and compliance with program policy and regulations. Recruited potential providers for home child care certification.
  • Conducted oral presentations before community and departmental groups regarding the child care certification program.
  • Effective techniques necessary to conduct a home study visit.
  • Conducted ongoing announced and unannounced home inspections to verify and ensure the health, welfare and safety of children in care to include compliance of the home facility.
  • Able to make quality judgments and take the necessary steps needed if provider was out compliance.
  • Methods/techniques used for effective case management to include contract compliance and record keeping techniques.

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Resume Overview

School Attended

  • Rio Salado Community College
  • Cochise College

Job Titles Held:

  • Employment Specialist
  • Unit Supervisor
  • Certification Specialist


  • Certification
  • Associate of Applied Science

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