employment specialist resume example with 11+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Hardworking professional experienced in many aspects of nonprofit operations. Manages donation programs, acknowledgments, and partnerships. Looking for a challenging new role and opportunities for advancement. Enthusiastic Development Coordinator adept at leading fundraising by planning and executing events, donor outreach initiatives and marketing campaigns. Decisive leader and strategic planner with excellent problem-solving and organizational skills. Bringing 11 years of dedication and experience gained from Arc of Maui County. Starting from an on-call position in 2011 growing, learning and developing my skills to my current position today.

  • Producing invoices
  • Overseeing fundraising
  • Tracking donations
  • Coordinating logistics
  • Data entry
  • Processing gift acknowledgements
  • Preparing grant proposals
  • Event planning
  • Team direction
  • Multimedia development
  • Process evaluations
  • Training methods
  • Team development strategies
  • Strategic thinker
  • Human Resources
  • New employee training
  • Conflict resolution
  • Problem resolution
  • Friendly, positive attitude
  • Computer skills
  • Organization
  • First Aid/CPR
  • Maintenance & repair
  • Supervision & leadership
  • People skills
  • Multitasking
  • Microsoft Office
  • Professional relationships
  • Client direct care
  • Group home oversight
  • Policy and procedure implementation
  • Medication administration
  • Administrative duties
  • Exemplary communication skills
  • Staff supervision
  • Patient relations
  • Records maintenance
  • Facility oversight
  • Records management
  • Acute and rehabilitative care
  • Quality assurance controls
  • Regulatory requirements
  • Personnel management
  • Schedule management
  • Performance metrics
09/2022 to Current Employment Specialist Catholic Health Initiative | Caldwell, TX,
  • Identified barriers to client employment and helped to develop strategies for overcoming these barriers.
  • Placed individuals in jobs based on skills, abilities and interests.
  • Solicited contributions, received donations and mailed out acknowledgment cards.
  • Assisted with preparation and submission of grant proposals.
  • Produced reports, spreadsheets and trend forecasts to enhance decision-making processes.
  • Oversaw Fundraising events
  • Spearheaded entire onboarding and orientation process for new employees, providing education and information to facilitate learning and improve employee job satisfaction.
  • Participated in brainstorming sessions and team meetings to identify deficiencies and recommend changes to policies and procedures.
  • Developed effective approaches to tap employees' potential and build competencies to achieve employer's goals.
  • Partnered with Program Director and Service Supervisors to coordinate logistics and communication regarding staff training on company products, initiatives and programs.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
  • Oversee marketing and social media accounts. Developing marketing and social media plans to promote Arc of Maui County resources, increase community awareness and advocacy efforts.
  • Recruit new employees, perform interviews, reference checks, completion of certifications and hire process. Coordinate and implement new hire and annual staff trainings. Track staff anniversaries. Support management with disciplinary and grievance issues, employee compliance of personnel policies and procedures, and HR requirements (FMLA, work comp, TDI, accident reporting). Coordinates agency functions.
  • Tracking and input of staff certifications and trainings, assist with audit and quality assurance tasks, assist with OSHA requirements, ensure compliance with HIPAA regulations.
09/2016 to 03/2022 Residential Manager Domiciliary Home Arc Of Maui County | City, STATE,
  • Developed, implemented and monitored patient and resident care, performance improvement programs, policies and procedures.
  • Trained and coached staff to consistently meet residents' needs with caring, knowledgeable and safe support.
  • Responded promptly to emergencies involving staff or residents and coordinated appropriate responses.
  • Coordinated adequate coverage for resident needs with organized staff schedules and assignments.
  • Kept building up-to-date with current fire and health code standards.
  • Monitored employees' compliance with individuals' support plans and medical protocols.
  • Maintained updated resident records and coordinate move-in and move-out logistics.
  • Verified completion of required inspections and drafted reports for regulatory agencies.
  • Drafted monthly manager's report to report data and events to Program Director.
  • Managed security policies to effectively protect up to 4 residents and staff.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Managed day-to-day activities to ensure residents progressed in their individualized goals.
  • Inspected grounds, facilities and equipment to determine repair and maintenance needs.
  • Oversaw daily operations, maintenance and administration of medications.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Fostered good working relationships with residents and staff.
  • Implemented processes to provide residents benefits of clean, safe and well-maintained community.
  • Developed strong, professional relationships with residents and staff by delivering exemplary service and engagement.
  • Liaised between company and Guardians
01/2011 to 09/2016 ADH Program Manager Arc Of Maui County | City, STATE, Khalkha
  • Managed compliance with regulations and requirements.
  • Planned and organized training sessions on health and safety practices.
  • Evaluated program outcomes to measure effectiveness and target areas needing improvement.
  • Established and updated program goals and objectives.
  • Participated in program recruiting and hiring.
  • Developed and implemented processes and procedures for Adult Day Health program.
  • Collaborated with local community leaders and agencies.
  • Conducted statistical analysis of health data to measure outcomes.
  • Monitored and maintained health data and updated files.
  • Communicated with clients and Guardians with compassion.
  • Managed operations in accordance with budget requirements.
  • Facilitated peer-to-peer conflict resolution.
  • Reviewed and assessed staff processes, reducing hazards posed for clients and staff while promoting regulatory compliance.
  • Trained and qualified staff per requirements as well as national, state and local regulations.
  • Recruited and hired intelligent staff to bolster skills set of already talented team.
  • Effectively coordinate client and staff schedule to assist clients in reaching their individualized goals within the program setting and community.
Education and Training
Expected in 08/2023 Bachelor of Science | Professional Studies Purdue University, West Lafayette, IN GPA:
Expected in 06/1996 GED | Walla Walla Community College, Clarkston, WA, GPA:
Expected in | University of Hawaii Maui College, Kahului, HI GPA:
  • Grant Seeking Essentials Course (2022)
  • Safety-Care( 2021)
  • Support for Challenging Behavior(2021)
  • Sexuality and ID/IDD (2021)
  • Mental Health First Aid-Adult and Youth (2021)
  • Improving Social Connection Among People with Disabilities (2021)
  • Trauma Informed Care & Persons with I/DD (2021)
  • Advanced Directives Training (2020)
  • Conflict Resolutions (2020)
  • Rights of Individuals with IDD (2020)
  • Registered Behavioral Technician Certification (2020- present)
  • Human Resource Management (2020)
  • Psychological First Aid (2020)
  • CMS Final Rule- HIPAA (Currently)
  • Nurse Aid (2011)
  • And several others- documentation can be provided if needed

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Resume Overview

School Attended

  • Purdue University
  • Walla Walla Community College
  • University of Hawaii Maui College

Job Titles Held:

  • Employment Specialist
  • Residential Manager Domiciliary Home
  • ADH Program Manager


  • Bachelor of Science
  • GED
  • Some College (No Degree)

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