employment specialist resume example with 13+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Organized mental health professional successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Expertise in working with adults in crisis.
  • Expertise in crisis intervention techniques
  • Culturally sensitive
  • Daily living activities educator
  • Psychotropic medications knowledge
  • Public speaking ability
  • Day treatment professional
  • Learning disability awareness
  • Adept at conflict resolution
Wilberforce University Wilberforce, OH Expected in 2009 Bachelor of Arts : Sociology - GPA : GPA: 3.598
  • Recipient of Presidential Scholarship
  • Coursework in Childhood and Adolescent Psychology
Walden University Minneapolis, MN Expected in Current Master of Arts : Social Work - GPA :
Work History
Help Usa - Employment Specialist
Wards Island, Manhattan, 07/2014 - Current

    Duties and Responsibilities:

  • Assist consumers in obtaining competitive employment in the community.
  • Complete intakes and ongoing vocational assessments with consumers as needed.
  • Maintain records (file) of all consumer employment activity. Maintain record (file) of all potential and current employers. Maintain and turn in monthly records of supported employment activities, including performance standards, billing reports, consumer data collection, etc.)
  • Meet with Supported Employment Team Weekly to discuss issues/progress.
  • Meet with Clinical Supervisor bi-weekly to review cases and documentation.
  • Attend Community Support Staff meetings and distribute appropriate information to “as needed”.
  • Attend all monthly Department of Mental Health Supported Employment meetings.
  • Orient consumers to the program.
  • Participates with the Clinical Team in the development, implementation, evaluation, and modification of consumers’ treatment and rehabilitation plans.
  • Refer all consumers to Rehabilitative Services and Administration (RSA) for additional job support and/or job training.
  • Establishes constructive relationships with consumers, to promote acquisition of employment goals.
  • Instruct consumers in employment tasks.
  • Documents consumers’ progress in program records when services are provided as per the consumer’s treatment plan.
  • Assists consumers in developing appropriate social networks on the job.
  • Attends all administrative, in-service education, and other meetings as required.
  • Meet with other program managers at monthly supported employment meetings and participate in monthly conference calls with other program managers.
  • Attends all administrative, in-service education, and other meetings as required.
  • Adheres to all Anchor policies and procedures.
  • Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints.
  • Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints.
Pnc Financial Services Group, Inc. - Direct Support Professional/Job Coach
Voorhees, NJ, 04/2010 - 07/2014

Duties and Responsibilities:

  • Helping individuals with disabilities to understand and identify their skills abilities and interests.
  • Help them make decisions based on what is suitable for their lifestyle and their circumstances Develop vocational goals for individuals with tools to implement, monitor, and evaluate progress.
  • Assists individuals to further develop skills that are compatible with perspective jobs, careers, and/or interests.
  • Assesses the individual's ability to function in both the work environment and community settings.
  • Provide input for individuals evaluations and program development (i.e.
  • ISP reports, Individual Program Plans, Behavior Support Plans, etc.) Conducts individuals initial assessments and later, reassessments indicating progression or regression.
  • Organize, Collect and Track Monthly and Quarterly documentation on reviews Prepare reports, track data, and present information relative to respective program activities to the Program Directive, Program Supervisor, service providers, and any other parties deemed necessary.
  • Serve as a liaison with Program Director to ensure completion.
  • Assist in formatting and editing of reports.
  • Displayed sensitivity to the cultural and linguistic needs of the clients and families served.
  • Presented case history material to review and discussion with other staff members.
Creative Options And Employment, Inc - Secretary/Compliance Officer
City, STATE, 04/2010 - 07/2014

Duties and Responsibilities:

  • Ensure Monthly Calendars are complete and submitted on time Dissemination to the following: 
  • Chief Operations Officer, Program Director, and Program Supervisor.
  • Track Attendance Ensure that individuals are signed in Ensure that daily logs are forwarded to:  CEO, COO, Program Director, Program Supervisor and Billing Specialist.
  • Organize monthly review of Program Policies to include: Interaction with Program Director, Program Supervisor, Executive Director and communicate to them the issues regarding compliance. It helps in the investigation and resolution of issues through existing channels.
  • To examine discrepancies found during a review of operations and apply corrective measures to fix the issue.
  • Conduct and development periodical reviews of pertinent information in order to ensure continuing currency of compliance efforts.
  •  Acts as an independent review and evaluation body to ensure that compliance Issues/concerns within the organization are being appropriately evaluated, investigated and resolved.
Teleperformance USA - Customer Service and Support Representative
City, STATE, 04/2009 - 03/2011
  • Duties and Responsibilities:
  • Provided telephone, customer service/support within high-volume call center (handling an average of 45 calls daily).
  • Expert in customer care/communications, problem solving, relationship building and user training and support
Veteran Affairs/ Huntington Medical Center - Human Relations Internship
City, STATE, 05/2007 - 2009
    Duties and Responsibilities:  
  • Verified employee proficiency and employment.
  • Successfully maintained administrative files containing classified employee information.
  • Competent in DHCP and VISTA. Competent in Microsoft Word, Excel, PowerPoint, and Publisher.
  • Directed guests and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Completed data entry, tracked resumes and maintained the applicant tracking system.
  • Screened visitors and directed them to the correct employee or office.
administrative, Billing, call center, customer service, customer care, DHCP, documentation, editing, ISP, Director, Excel, PowerPoint, Publisher, Microsoft Word, Policies, problem solving, program development, progress, relationship building, Supervisor, user training, telephone, VISTA

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Resume Overview

School Attended

  • Wilberforce University
  • Walden University

Job Titles Held:

  • Employment Specialist
  • Direct Support Professional/Job Coach
  • Secretary/Compliance Officer
  • Customer Service and Support Representative
  • Human Relations Internship


  • Bachelor of Arts
  • Master of Arts

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