Employment Program Representative Resume Example
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EMPLOYMENT PROGRAM REPRESENTATIVE
Summary
Experienced Audit and compliance professional as Field Operations Auditor, Corporate Auditor and as Tax Compliance Representative. Auditing professional proficient in risk mitigation, cost reduction strategies with special investigations into fraud. Proven expertise in conducting in-depth audits and devising successful improvement strategies. Superb audit report writing skills and initiated corrections in compliance with established standards. Skilled in risk assessment providing compliance recommendations to management teams and completed audits for clients in diverse industries.
Skills
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Experience
06/2020 - Current
Raleigh-Durham Airport Authority － Raleigh , NCBusiness Manager
- Collection of rental fees, investigate complaints, inform renters on code violations, educate renters procedures by which compliance may be obtained.
- Inspect the units to ensure safe living conditions such as adequate heaters, operational smoke detectors, adequate egress, to comply with the City Health and Safety Code.
- Ensure code violations are corrected and permits submitted timely to prevent building from being declared as a public nuisance and subject to abatement by the City pursuant to the Uniform Housing Code.
- Coordinated general maintenance and repairs to keep facilities operational and attractive. Handled resident complaints and expedited all maintenance requests.
- Conducted apartment tours for potential tenants and vendors with professionalism to solve various problems. Handle day-to-day operations and sales record for the business.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Designed detailed business plans to outline finances, goals, and operations of company. Oversee budgeting process for properties to ensure good financial status.
- Reviewed completed applications and assessed household information against file history and program regulations. Increased occupancy through dynamic marketing initiatives.
12/2019 - 05/2020
Medifast, Inc － Salt Lake City , UTEmployment Program Representative
- WORKSHOP LEADER/JOB CLUB LEADER. Develops approved curriculum, prepares materials and facilitates workshops: Reemployment Services and Eligibility Assessment (RESEA), Personalized Job Search Assistance (PJSA), Interviewing Skills, Résumé Writing,
- Interview clients one-on-one provides specific Labor Market Information. Review client's work search efforts to assess the client's UI eligibility.
07/2010 - 04/2018
Adyen － Stockholm , METax Compliance Representative
- Resolved complex and sensitive employer accounts in a timely manner
- Used judgement and knowledge of statutes, regulations, and compliance procedures to resolve delinquent tax liabilities
- Resolved case assignments that involved contact with employers by telephone or written correspondence
- Utilized various data mining and skip-tracing collection tools to locate individuals and assets
- Prepared facts, gathered evidence, and applied knowledge of interviewing techniques to move cases towards resolution
- Conducted field calls to assist the employer in achieving compliance by providing education and outreach
- Obtained asset and business information in cases where involuntary collection action was necessary
- Secured information from sources to make accurate estimated assessments
- Worked cases that included multi-entity employers with recurring history of non-compliance
- Completed 1733/1735 investigation cases, cases involving Section 1128 fraud penalty, and cases involving legal issues
- Analyzed financial information, negotiated and considered installment agreements form employers to liquidate delinquent tax liabilities
- Utilized collection tools and effective case management techniques to collect and resolve accounts
- Made adjustments to employer accounts to ensure accuracy of account information and liability
- Awarded the Certificate of Excellence from the Employment Development Department- State of California
- Received recognition for contribution as the Bay Area Collection Office Representative on the Collection Stand Alone Pilot Project Team
01/2006 - 02/2007
DOWNEY SAVINGS AND LOAN ASSOCIATION － City , STATESenior Corporate Auditor
- Conducted corporate audits of the association lending process
- Performed risk-assessments utilizing HMDA trend analysis to identify and prevent discriminatory lending practices
- Developed action plans, prepared and presented formal audit reports to management
- Ensured the association is in compliance with regulations to fair lending requirements
- Analyzed and identified areas of deficiencies and provided value-added opinion/action plans to management
- Participated in meetings with management to recommend changes to procedures to ensured regulatory compliance are met more effectively an adhered to lending policies
- Lead the audit team in preparation of audit reports for presentations of audit results to management and the audit committee
- Spearheaded the planning of yearly audits and reviewed controls for all departments to assess areas in need of improvement
- Supervised the office and personnel when the manager was unavailable or out of the office
01/2000 - 01/2006
FEDEX CORPORATION － City , STATEInternal Auditor
- Planned and lead integrated operational audits and field reviews of FedEx operating companies
- Traveled overnight for audits of FedEx ramps/hubs and performed on-site field operation reviews
- Performed audit planning to ensure project milestones are completed within budgeted hours
- Completed comprehensive audits of business control systems and operational frameworks, including building risk assessment profiles and completing compliance process walkthroughs
- Analyzed statistical reports and generated risk-assessments of FedEx operations and identified red-flags areas for field reviews
- Conducted loss prevention and safety audits. Performed fraud audit and identified incidents of theft or fraud
- Identified deficiencies and teamed with operation management to work towards joint action plans
- Conducted warehousing inventory audits, trained district managers on effective practices in shrinkage reduction and loss prevention to promote value-added reviews
- Performed over/short and damaged audits of trailers through physical inspection and on-site verification, utilized attribute testing in accordance with auditing standards
- Adhered to GAAS standards when carrying out audit program operations and producing working papers
- Reviewed company policies against best practices to better understand level of compliance
- Created and implemented audit program that could identify risks and assess compliance requirements
- Assessed potential risks, evaluated controls and conducted compliance testing
- Investigated discrepancies that were uncovered during audits
- Created and submitted detailed audit reports for use by management in key decision-making processes
- Performed testing of internal controls based upon strict regulations including OSHA and DOT
- Determined which processes would improve internal controls and operating efficiency for the company. Reported on internal controls recommendations to management
- Analyzed data from audits, compiled it into reports and disseminated to the proper personnel. Addressed and resolved audit issues
- Spearheaded the planning of yearly audits and reviewed controls for all departments to assess areas in need of improvement
- Coached new employees to inform and educate on processes, procedures and deadlines
Education and Training
Northeastern Illinois UniversityCityBachelor of Arts: Social Sciences
GPA: 4.0 Summa cum laude
- Summa cum laude graduate
- National Honor's Society Member
Activities and Honors
- Certificate of Excellence as Bay Area Representative - Recognition for excellence in Fieldwork with the EDD State of California
- Liaison for cultural awareness for the Vietnamese community with small businesses
- Member of Vietnamese Professional Society
- Vietnamese Community Outreach Organizer
- Lector and Eucharistic Minister for Saint Joseph Catholic Church (Vietnamese Mass)
- Summa cum laude graduate B.A
- Member of Honors Society
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Resume Overview
School Attended
- Northeastern Illinois University
Job Titles Held:
- Business Manager
- Employment Program Representative
- Tax Compliance Representative
- Senior Corporate Auditor
- Internal Auditor
Degrees
- Bachelor of Arts : Social Sciences
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