(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Experienced audit and compliance professional as Field Operations Auditor, Tax Compliance Representative and Licensing Analyst. Proven expertise in resolving caseload management through fieldwork investigation to enforce compliance. Analytical with excellent use of judgment, extensive knowledge of governmental statutes and regulations.

  • Bilingual in Vietnamese (native fluency, both verbal and written communication)
  • Regulatory and Policy compliance
  • Policy and Data Analysis
  • Fraud and Investigations
  • Tax collection and Warrant Execution
  • Case management
  • Interviewing techniques
  • Investigation/due diligence
  • Field Operations Audits
  • Audit Field Work/Planning/Audit Reporting and Documentation
  • Risk Assessment/Risk Management
  • Executive Reports and Accounting Procedures
Education and Training
Northeastern Illinois University Chicago, IL, Expected in Bachelor of Arts : Social Sciences - GPA :

GPA: 4.0 Summa cum laude

  • Summa cum laude graduate
  • National Honor's Society Member
Raleigh-Durham Airport Authority - Licensing Program Analyst
Raleigh, NC, 02/2023 - Current
  • Conduct field work including on-site inspections and visits to facilities; pre-licensing evaluation visits to analyze facilities to determine if applicants will provide a safe, healthful environment for clients.
  • Perform annual visits to licensed facilities to determine if facilities remain in compliance with licensing standards; conduct complaint investigation visits within 10 days
  • Caseload management visits to gather and analyze unusual incidents to provide consultation to licensee on plan of action
  • Field work to correct cited violation of regulation and/or to issue civil penalties for uncorrected deficiencies
  • Caseload management facility on-site inspections to inspect, reviews records, interviews staff and residents to enforce the Health and Safety Code (HSC) and Interim Licensing Standards (ILS)
  • Provide regulatory oversight and enforcement by conducting facility visits to ensure compliance and adherence to codes statutes
Medifast, Inc - Business Manager
Salt Lake City, UT, 06/2020 - 02/2023
  • Collection of rental fees, investigate complaints, inform renters on code violations, educate renters procedures by which compliance may be obtained.
  • Inspect the units to ensure safe living conditions such as adequate heaters, operational smoke detectors, adequate egress, to comply with the City Health and Safety Code.
  • Ensure code violations are corrected and permits submitted timely to prevent building from being declared as a public nuisance and subject to abatement by the City pursuant to the Uniform Housing Code.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive. Handled resident complaints and expedited all maintenance requests.
  • Conducted apartment tours for potential tenants and vendors with professionalism to solve various problems. Handle day-to-day operations and sales record for the business.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Designed detailed business plans to outline finances, goals, and operations of company. Oversee budgeting process for properties to ensure good financial status.
  • Reviewed completed applications and assessed household information against file history and program regulations. Increased occupancy through dynamic marketing initiatives.
Adyen - Employment Program Representative
Stockholm, ME, 12/2019 - 05/2020
  • WORKSHOP LEADER/JOB CLUB LEADER. Develops approved curriculum, prepares materials and facilitates workshops: Reemployment Services and Eligibility Assessment (RESEA), Personalized Job Search Assistance (PJSA), Interviewing Skills, Résumé Writing,
  • Interview clients one-on-one provides specific Labor Market Information. Review client’s work search efforts to assess the client’s UI eligibility.
City, STATE, 06/2010 - 04/2018
  • Resolved complex and sensitive employer accounts in a timely manner
  • Used judgement and knowledge of statutes, regulations, and compliance procedures to resolve delinquent tax liabilities
  • Resolved case assignments that involved contact with employers by telephone or written correspondence
  • Utilized various data mining and skip-tracing collection tools to locate individuals and assets
  • Prepared facts, gathered evidence, and applied knowledge of interviewing techniques to move cases towards resolution
  • Conducted field calls to assist the employer in achieving compliance by providing education and outreach
  • Obtained asset and business information in cases where involuntary collection action was necessary
  • Secured information from sources to make accurate estimated assessments
  • Worked cases that included multi-entity employers with recurring history of non-compliance
  • Completed 1733/1735 investigation cases, cases involving Section 1128 fraud penalty, and cases involving legal issues
  • Analyzed financial information, negotiated and considered installment agreements form employers to liquidate delinquent tax liabilities
  • Utilized collection tools and effective case management techniques to collect and resolve accounts
  • Made adjustments to employer accounts to ensure accuracy of account information and liability
  • Awarded the Certificate of Excellence from the Employment Development Department- State of California
  • Received recognition for contribution as the Bay Area Collection Office Representative on the Collection Stand Alone Pilot Project Team
  • Collected and reviewed data to identify potential compliance issues requiring further review.
FEDEX CORPORATION - Senior Corporate Auditor
City, STATE, 12/2005 - 01/2007
  • Conducted corporate audits of the association lending process
  • Performed risk-assessments utilizing HMDA trend analysis to identify and prevent discriminatory lending practices
  • Developed action plans, prepared and presented formal audit reports to management
  • Ensured the association is in compliance with regulations to fair lending requirements
  • Analyzed and identified areas of deficiencies and provided value-added opinion/action plans to management
  • Participated in meetings with management to recommend changes to procedures to ensured regulatory compliance are met more effectively an adhered to lending policies
  • Lead the audit team in preparation of audit reports for presentations of audit results to management and the audit committee
  • Spearheaded the planning of yearly audits and reviewed controls for all departments to assess areas in need of improvement
  • Supervised the office and personnel when the manager was unavailable or out of the office
Company Name - Internal Auditor
City, State, 12/1999 - 12/2005
  • Planned and lead integrated operational audits and field reviews of FedEx operating companies
  • Traveled overnight for audits of FedEx ramps/hubs and performed on-site field operation reviews
  • Performed audit planning to ensure project milestones are completed within budgeted hours
  • Completed comprehensive audits of business control systems and operational frameworks, including building risk assessment profiles and completing compliance process walkthroughs
  • Analyzed statistical reports and generated risk-assessments of FedEx operations and identified red-flags areas for field reviews
  • Conducted loss prevention and safety audits. Performed fraud audit and identified incidents of theft or fraud
  • Identified deficiencies and teamed with operation management to work towards joint action plans
  • Conducted warehousing inventory audits, trained district managers on effective practices in shrinkage reduction and loss prevention to promote value-added reviews
  • Performed over/short and damaged audits of trailers through physical inspection and on-site verification, utilized attribute testing in accordance with auditing standards
  • Adhered to GAAS standards when carrying out audit program operations and producing working papers
  • Reviewed company policies against best practices to better understand level of compliance
  • Created and implemented audit program that could identify risks and assess compliance requirements
  • Assessed potential risks, evaluated controls and conducted compliance testing
  • Investigated discrepancies that were uncovered during audits
  • Created and submitted detailed audit reports for use by management in key decision-making processes
  • Performed testing of internal controls based upon strict regulations including OSHA and DOT
  • Determined which processes would improve internal controls and operating efficiency for the company. Reported on internal controls recommendations to management
  • Analyzed data from audits, compiled it into reports and disseminated to the proper personnel. Addressed and resolved audit issues
  • Spearheaded the planning of yearly audits and reviewed controls for all departments to assess areas in need of improvement
  • Coached new employees to inform and educate on processes, procedures and deadlines
Activities and Honors
  • Certificate of Excellence as Bay Area Representative - Recognition for excellence in Fieldwork with the EDD State of California
  • Liaison for cultural awareness for the Vietnamese community with small businesses
  • Member of Vietnamese Professional Society
  • Vietnamese Community Outreach Organizer
  • Lector and Eucharistic Minister for Saint Joseph Catholic Church (Vietnamese Mass)
  • Summa cum laude graduate B.A
  • Member of Honors Society

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Length

Resume Overview

School Attended

  • Northeastern Illinois University

Job Titles Held:

  • Licensing Program Analyst
  • Business Manager
  • Employment Program Representative
  • Tax Compliance Representative
  • Senior Corporate Auditor
  • Internal Auditor


  • Bachelor of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: