Experienced audit and compliance professional as Field Operations Auditor, Tax Compliance Representative and Licensing Analyst. Proven expertise in resolving caseload management through fieldwork investigation to enforce compliance. Analytical with excellent use of judgment, extensive knowledge of governmental statutes and regulations.
Skills
Bilingual in Vietnamese (native fluency, both verbal and written communication)
Regulatory and Policy compliance
Policy and Data Analysis
Fraud and Investigations
Tax collection and Warrant Execution
Case management
Interviewing techniques
Investigation/due diligence
Field Operations Audits
Audit Field Work/Planning/Audit Reporting and Documentation
Risk Assessment/Risk Management
Executive Reports and Accounting Procedures
Education and Training
Northeastern Illinois UniversityChicago, IL, Expected in ā āBachelor of Arts:Social Sciences - GPA:
GPA: 4.0 Summa cum laude
Summa cum laude graduate
National Honor's Society Member
Experience
Raleigh-Durham Airport Authority - Licensing Program Analyst Raleigh, NC, 02/2023 - Current
Conduct field work including on-site inspections and visits to facilities; pre-licensing evaluation visits to analyze facilities to determine if applicants will provide a safe, healthful environment for clients.
Perform annual visits to licensed facilities to determine if facilities remain in compliance with licensing standards; conduct complaint investigation visits within 10 days
Caseload management visits to gather and analyze unusual incidents to provide consultation to licensee on plan of action
Field work to correct cited violation of regulation and/or to issue civil penalties for uncorrected deficiencies
Caseload management facility on-site inspections to inspect, reviews records, interviews staff and residents to enforce the Health and Safety Code (HSC) and Interim Licensing Standards (ILS)
Provide regulatory oversight and enforcement by conducting facility visits to ensure compliance and adherence to codes statutes
Medifast, Inc - Business Manager Salt Lake City, UT, 06/2020 - 02/2023
Collection of rental fees, investigate complaints, inform renters on code violations, educate renters procedures by which compliance may be obtained.
Inspect the units to ensure safe living conditions such as adequate heaters, operational smoke detectors, adequate egress, to comply with the City Health and Safety Code.
Ensure code violations are corrected and permits submitted timely to prevent building from being declared as a public nuisance and subject to abatement by the City pursuant to the Uniform Housing Code.
Coordinated general maintenance and repairs to keep facilities operational and attractive. Handled resident complaints and expedited all maintenance requests.
Conducted apartment tours for potential tenants and vendors with professionalism to solve various problems. Handle day-to-day operations and sales record for the business.
Inspected properties regularly to identify deficiencies and schedule repairs.
Coordinated general maintenance and repairs to keep facilities operational and attractive.
Designed detailed business plans to outline finances, goals, and operations of company. Oversee budgeting process for properties to ensure good financial status.
Reviewed completed applications and assessed household information against file history and program regulations. Increased occupancy through dynamic marketing initiatives.
Adyen - Employment Program Representative Stockholm, ME, 12/2019 - 05/2020
Interview clients one-on-one provides specific Labor Market Information. Review clientās work search efforts to assess the clientās UI eligibility.
DOWNEY SAVINGS AND LOAN ASSOCIATION - Tax Compliance Representative City, STATE, 06/2010 - 04/2018
Resolved complex and sensitive employer accounts in a timely manner
Used judgement and knowledge of statutes, regulations, and compliance procedures to resolve delinquent tax liabilities
Resolved case assignments that involved contact with employers by telephone or written correspondence
Utilized various data mining and skip-tracing collection tools to locate individuals and assets
Prepared facts, gathered evidence, and applied knowledge of interviewing techniques to move cases towards resolution
Conducted field calls to assist the employer in achieving compliance by providing education and outreach
Obtained asset and business information in cases where involuntary collection action was necessary
Secured information from sources to make accurate estimated assessments
Worked cases that included multi-entity employers with recurring history of non-compliance
Conducted corporate audits of the association lending process
Performed risk-assessments utilizing HMDA trend analysis to identify and prevent discriminatory lending practices
Developed action plans, prepared and presented formal audit reports to management
Ensured the association is in compliance with regulations to fair lending requirements
Analyzed and identified areas of deficiencies and provided value-added opinion/action plans to management
Participated in meetings with management to recommend changes to procedures to ensured regulatory compliance are met more effectively an adhered to lending policies
Lead the audit team in preparation of audit reports for presentations of audit results to management and the audit committee
Spearheaded the planning of yearly audits and reviewed controls for all departments to assess areas in need of improvement
Supervised the office and personnel when the manager was unavailable or out of the office
Company Name - Internal Auditor City, State, 12/1999 - 12/2005
Planned and lead integrated operational audits and field reviews of FedEx operating companies
Traveled overnight for audits of FedEx ramps/hubs and performed on-site field operation reviews
Performed audit planning to ensure project milestones are completed within budgeted hours
Completed comprehensive audits of business control systems and operational frameworks, including building risk assessment profiles and completing compliance process walkthroughs
Analyzed statistical reports and generated risk-assessments of FedEx operations and identified red-flags areas for field reviews
Conducted loss prevention and safety audits. Performed fraud audit and identified incidents of theft or fraud
Identified deficiencies and teamed with operation management to work towards joint action plans
Conducted warehousing inventory audits, trained district managers on effective practices in shrinkage reduction and loss prevention to promote value-added reviews
Performed over/short and damaged audits of trailers through physical inspection and on-site verification, utilized attribute testing in accordance with auditing standards
Adhered to GAAS standards when carrying out audit program operations and producing working papers
Reviewed company policies against best practices to better understand level of compliance
Created and implemented audit program that could identify risks and assess compliance requirements
Assessed potential risks, evaluated controls and conducted compliance testing
Investigated discrepancies that were uncovered during audits
Created and submitted detailed audit reports for use by management in key decision-making processes
Performed testing of internal controls based upon strict regulations including OSHA and DOT
Determined which processes would improve internal controls and operating efficiency for the company. Reported on internal controls recommendations to management
Analyzed data from audits, compiled it into reports and disseminated to the proper personnel. Addressed and resolved audit issues
Spearheaded the planning of yearly audits and reviewed controls for all departments to assess areas in need of improvement
Coached new employees to inform and educate on processes, procedures and deadlines
Activities and Honors
Certificate of Excellence as Bay Area Representative - Recognition for excellence in Fieldwork with the EDD State of California
Liaison for cultural awareness for the Vietnamese community with small businesses
Member of Vietnamese Professional Society
Vietnamese Community Outreach Organizer
Lector and Eucharistic Minister for Saint Joseph Catholic Church (Vietnamese Mass)
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
