employment program representative resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

A UCLA alumna with a degree in Spanish B.S.A with 2 years of experience in financial administration industry with Employment Development department, 2 years in education and 2 years in medical administration. Confident in the ability to produce accurate daily and weekly production and analytical reports for management. Transformed a new method of identification for organizing claims, appeals and reports. Always looking forward for a new challenge to grow and to contribute to team success.

Skills and Languages


  • Bilingual - Spanish (Native, Fluent)


  • Boosted license and background check verifications production
  • Evaluated application and credential evaluations
  • Conducting weekly production reports and reporting them to management
  • Teaching and Lesson Planning
  • Directed and trained multiple teams
  • Coordinated and scheduled interviews for clients
  • Updating changes in applications such as employment status
  • Actively examined and presented company policies to a wide range of customers
  • Monitered and regulated testing, interviews and trainings
  • MS Office, Outlook, Excel, call center software
Employment Program Representative, 07/2020 to 02/2022
Los Angeles County Office Of EducationDowney, CA,
  • Maximized production in organizing and logging ID Appeals, General Appeals.
  • Evaluated multiple verifications such as licenses, background checks, certifications, appeals.
  • Appeals, application and customer account review and management.
  • Counseled customers regarding their inquiries with ease.
  • Successfully composed goals for client's best course of action for their application.
  • Surpassed production weekly production reports for management
  • Aided and organized training sessions for new members in special projects
  • Attained strong knowledge in SCDB and CUBS software systems
  • Conducted and monitored interviews
  • Processing credentials, applications, appeals, contracts provided by claimants
  • Confidently meeting multiple deadlines
  • Contact: • Guillermina Fuentes (Former Manager), Employment Program Manager I, Employment Development Department, - Desk: (XXX) 336-5586, Email: resumesample@example.comv
  • Contact: • Blanca Rzayev (Current Manager), Employment Program Manager I, Employment Development Department, - Desk: (916) 809-7767, Email: resumesample@example.comv
Substitute Teacher, 03/2022 to Current
San Diego Unified And Sweetwater School DistrictsCity, STATE,
  • Presented emergency lesson plans for various subjects
  • Supervised on average 35 (maximum 65) students
  • Amplified administrative quality service such as organizing, data compilation
  • Composed accurate daily reports for the teacher's absence
  • Encouraged positive self-esteem and mutual respect for others while instilling joy of learning and discovery.
  • Ability to comfortably handled high-pressure situations and adapted to change.
  • Monitored testing and aided co-workers in training sessions
  • Directed and accommodated to the diverse learning styles
  • Enforced classroom routines to keep students on schedule and operating at consistent level.
  • Cultivated a safe space with emergency protocols to keep students and staff safe in emergency events.
  • Created original choreography pieces using years of dance experience
Pharmacy Volunteer and Floater, 03/2018 to 06/2019
UCLA HealthCity, STATE,
  • Acquired a strong knowledge of Pharmaceutical Fiscal Year Invoices and Pharmaceutical Companies
  • Ensured and remained up-to-date with HIPAA Confidentiality
  • Confidently handled and maintained confidential documents
  • Attained knowledge in filing medical documents and invoices
  • Directed and trained multiple teams and new volunteers
  • Researched and ensured up-to-date with HIPAA Confidentiality
  • Compiled and assessed data with accuracy
  • Monitored and aided training sessions for new volunteers
  • Capitalized on production in labeling documents, reviewing reports and forwarding credentials and other items requiring approval or verification.
  • Contact: • Rosa Delgado, Administrative Assistant, Pharmaceutical Services – Office: 310-267-8522, Email:
  • Contact: • Haykanush Arakelyan, Office Manager for Volunteer Services, – Office: (310) 267-8180, Email:
: Extended Studies - Education , Expected in 05/2020 to San Diego State University - San Diego, CA
  • Completed some pre-requisite coursework needed for Teaching Credential Program after UCLA graduation
Bachelor of Arts: Spanish, Expected in 06/2019 to University Of California - Los Angeles - Los Angeles, CA
  • Received my Substitute Teacher 30 Day Emergency Credential License. Received: 12/28/2020. Expires: 01/01/2024, Document Number: 220235443
  • Nominated for the UCLA Health Auxiliary Awards 2019 - Ronald Reagan Medical Center - UCLA Health
  • Awarded the Volunteer of the Quarter February (02/2019) - Ronald Reagan Medical Center - UCLA Health

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Resume Overview

School Attended

  • San Diego State University
  • University Of California - Los Angeles

Job Titles Held:

  • Employment Program Representative
  • Substitute Teacher
  • Pharmacy Volunteer and Floater


  • Some College (No Degree)
  • Bachelor of Arts

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