Employment Program Representative Resume Example
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.Highly enthusiastic customer service professional with over 20 years client interface experience.
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Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Database Maintenance
- Assisted in the managing of the company database and verified, edited and modified members' information.
Customer Interface
- Assisted customers over the phone regarding claim information and customer records update.
March 2010 to September 2011Employment Development Department － City , STATE
Worked under strict deadlines and responded to service requests and Guaranteed customer experiences and resolved all customer. Updated and maintained various program reports, policies and procedures. Analyzed and processed applications and claims.Interpreted and applied laws, policies, and precedent decisions consistently to individual cases; analyzing employer and claimant statements and resolving conflicts through further questioning and analysis; identifying possible false statements and fraudulent claims.
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Resume Overview
School Attended
- American Military University
Job Titles Held:
- Employment Program Representative
Degrees
- Bachelor of Arts : Transportation & Logistics Management , 2010
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