(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.Highly enthusiastic customer service professional with over 20 years client interface experience.

Core Strengths
  • Strong organizational skills
  • Ability to communicate effectively, both orally and in writing
  • Sharp problem solver
  • Adapt to a changing and fluctuating workload
  • Ability to handle multiple assignments and critical deadlines
  • Adaptive team player
  • Telephone inquiries specialist
  • Inventory control familiarity
  • Good work habits and dependability
  • Computer skills
  • Initiative, resourcefulness and good judgment
  • Ability to work well with others and independently
Educational Background
American Military University Manassas, VA Expected in 2010 Bachelor of Arts : Transportation & Logistics Management - GPA :

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Database Maintenance

  • Assisted in the managing of the company database and verified, edited and modified members’ information.

Customer Interface

  • Assisted customers over the phone regarding claim information and customer records update.

Work Experience
Employment Development Department - Employment Program Representative
City, STATE, 02/2010 - 08/2011

Worked under strict deadlines and responded to service requests and Guaranteed customer experiences and resolved all customer. Updated and maintained various program reports, policies and procedures. Analyzed and processed applications and claims.Interpreted and applied laws, policies, and precedent decisions consistently to individual cases; analyzing employer and claimant statements and resolving conflicts through further questioning and analysis; identifying possible false statements and fraudulent claims.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended

  • American Military University

Job Titles Held:

  • Employment Program Representative


  • Bachelor of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: