Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.Highly enthusiastic customer service professional with over 20 years client interface experience.
Worked under strict deadlines and responded to service requests and Guaranteed customer experiences and resolved all customer. Updated and maintained various program reports, policies and procedures. Analyzed and processed applications and claims.Interpreted and applied laws, policies, and precedent decisions consistently to individual cases; analyzing employer and claimant statements and resolving conflicts through further questioning and analysis; identifying possible false statements and fraudulent claims.
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