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Employment Program Representative Resume Example

Resume Score: 55%

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EMPLOYMENT PROGRAM REPRESENTATIVE
Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.Highly enthusiastic customer service professional with over 20 years client interface experience.

Core Strengths
  • Strong organizational skills
  • Ability to communicate effectively, both orally and in writing
  • Sharp problem solver
  • Adapt to a changing and fluctuating workload
  • Ability to handle multiple assignments and critical deadlines
  • Adaptive team player
  • Telephone inquiries specialist
  • Inventory control familiarity
  • Good work habits and dependability
  • Computer skills
  • Initiative, resourcefulness and good judgment
  • Ability to work well with others and independently
Accomplishments

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Database Maintenance 

  • Assisted in the managing of the company database and verified, edited and modified members' information.

Customer Interface 

  • Assisted customers over the phone regarding claim information and customer records update.

Work Experience
Employment Program Representative
March 2010 to September 2011Employment Development Department － Rancho Cordova, CA

Worked under strict deadlines and responded to service requests and Guaranteed customer experiences and resolved all customer. Updated and maintained various program reports, policies and procedures. Analyzed and processed applications and claims.Interpreted and applied laws, policies, and precedent decisions consistently to individual cases; analyzing employer and claimant statements and resolving conflicts through further questioning and analysis; identifying possible false statements and fraudulent claims.

Educational Background
Bachelor of Arts : Transportation & Logistics Management, 2010American Military University － Manassas, VA, USA
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Resume Overview

Companies Worked For:

  • Employment Development Department

School Attended

  • American Military University

Job Titles Held:

  • Employment Program Representative

Degrees

  • Bachelor of Arts : Transportation & Logistics Management , 2010

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