Employee Training Coordinator Resume Example Cracker Barrel Old Country Store

Megan

Amos

Professional Summary

Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with a charismatic style and insightful approach. Pursuing new professional opportunities with room for advancement. I am an Employee Training Coordinator with 4 years in recruiting, interviewing, and training. Highly responsible, organized and self-motivated. I have spent almost 10 years with the same company and I am looking for a company that is willing to have me for just as long, if not longer.

Skills

Database management
Skills gap analysis
Performance assessments
Onboarding and hiring processes

Good Communication skills
Multitasking
People skills

Education

Dalton High SchoolDalton, GAHigh School Diploma

I graduated with a 3.2 GPA. I was in multiple extracurricular activities. I was a member and made it to state for FBLA on the pros and cons of Entrepreneurship. I was also in TSA in school as well. I competed in competitions that helped develop my skills with computers and other forms of technology.

Dalton State CollegeDalton, GASome College (No Degree): Mathematics

It is my goal to be able to go back to college to complete my Bachelor's Degree in the future.

Work History

Cracker Barrel Old Country Store- Employee Training Coordinator
Dalton, GA01/2016 - Current

Supported and trained staff members to achieve and maintain top client satisfaction.
Monitored day-to-day activities of employees, noting areas needing improvement and implementing plans for rectification.
Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
Trained and mentored new personnel hired to fulfill various roles.
I set up and ran orientations for new employees. I also set up their training schedules as well as ran training classes in order to better prepare the new hires for their role in the company.
I made sure that employees were acclimating to their jobs and were comfortable in Cracker Barrel's type of work environment.
I helped implement new training when the store would update their recipes, menus, or their policies.
I kept employee files organized and up to date. I also handled termination files.
As part of the hiring process I had to be able to use an applicant tracking system as well as utilize I-9 management.

Cracker Barrel Old Country Store- Grill Cook
Dalton, GA03/2014 - Current

Prepared food items such as meats, poultry and fish for frying purposes.
Grilled meats and seafood to customer specifications.
Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
Cleaned and organized all line stations when needed.
Cleaned and maintained kitchen equipment regularly.
Distributed food to team members with efficiency in high-volume environment.
Provided support to crew members through all facets of food preparation and delivery.
Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service.
Kept cases and shelves clean and well stocked.
Supervised, trained and developed team members in accordance with company policies and procedures.

Cracker Barrel Old Country Store- Prep Cook
Dalton , GA11/2012 - Current

Inspected and cleaned food preparation areas to guarantee safe, sanitary food-handling practices.
Washed, peeled and cut various fruits and vegetables to prepare for serving.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Packaged, arranged and labeled ingredient stock, storing at established temperatures.
Prepared items like bacon ahead of time to promote efficiency in dish garnishing.
Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
Trained and assisted new kitchen staff members.
Supported waitstaff and other team members in completing tasks.
Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Practiced proper safety and sanitation standards.
Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.

Cracker Barrel Old Country Store- Server
Dalton, GA09/2010 - Current

Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables during my shift, working efficiently to keep dining room and work areas clean.
I was able to handle multiple tables during the peak periods of my shift as well as running food and stocking the server aisle.

Resume Overview

Companies Worked For:

Cracker Barrel Old Country Store

School Attended

Dalton High School
Dalton State College

Job Titles Held:

Employee Training Coordinator
Grill Cook
Prep Cook
Server

Degrees

High School Diploma
Some College (No Degree) : Mathematics

Employee Training Coordinator Resume Example

Resume Score: 80%

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