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Employee Training Coordinator Resume Example

Resume Score: 80%

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Megan
Amos
Professional Summary

Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with a charismatic style and insightful approach. Pursuing new professional opportunities with room for advancement. I am an Employee Training Coordinator with 4 years in recruiting, interviewing, and training. Highly responsible, organized and self-motivated. I have spent almost 10 years with the same company and I am looking for a company that is willing to have me for just as long, if not longer.

Skills
  • Database management
  • Skills gap analysis
  • Performance assessments
  • Onboarding and hiring processes
  • Good Communication skills
  • Multitasking
  • People skills
Education
Dalton High School Dalton, GA High School Diploma

I graduated with a 3.2 GPA. I was in multiple extracurricular activities. I was a member and made it to state for FBLA on the pros and cons of Entrepreneurship. I was also in TSA in school as well. I competed in competitions that helped develop my skills with computers and other forms of technology.
Dalton State College Dalton, GA Some College (No Degree): Mathematics

It is my goal to be able to go back to college to complete my Bachelor's Degree in the future.
Work History
Cracker Barrel Old Country Store - Employee Training Coordinator
Dalton, GA 01/2016 - Current
  • Supported and trained staff members to achieve and maintain top client satisfaction.
  • Monitored day-to-day activities of employees, noting areas needing improvement and implementing plans for rectification.
  • Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
  • Trained and mentored new personnel hired to fulfill various roles.
  • I set up and ran orientations for new employees. I also set up their training schedules as well as ran training classes in order to better prepare the new hires for their role in the company.
  • I made sure that employees were acclimating to their jobs and were comfortable in Cracker Barrel's type of work environment.
  • I helped implement new training when the store would update their recipes, menus, or their policies.
  • I kept employee files organized and up to date. I also handled termination files.
  • As part of the hiring process I had to be able to use an applicant tracking system as well as utilize I-9 management.
Cracker Barrel Old Country Store - Grill Cook
Dalton, GA 03/2014 - Current
  • Prepared food items such as meats, poultry and fish for frying purposes.
  • Grilled meats and seafood to customer specifications.
  • Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
  • Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
  • Cleaned and organized all line stations when needed.
  • Cleaned and maintained kitchen equipment regularly.
  • Distributed food to team members with efficiency in high-volume environment.
  • Provided support to crew members through all facets of food preparation and delivery.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service.
  • Kept cases and shelves clean and well stocked.
  • Supervised, trained and developed team members in accordance with company policies and procedures.
Cracker Barrel Old Country Store - Prep Cook
Dalton , GA 11/2012 - Current
  • Inspected and cleaned food preparation areas to guarantee safe, sanitary food-handling practices.
  • Washed, peeled and cut various fruits and vegetables to prepare for serving.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Packaged, arranged and labeled ingredient stock, storing at established temperatures.
  • Prepared items like bacon ahead of time to promote efficiency in dish garnishing.
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Trained and assisted new kitchen staff members.
  • Supported waitstaff and other team members in completing tasks.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Practiced proper safety and sanitation standards.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
Cracker Barrel Old Country Store - Server
Dalton, GA 09/2010 - Current
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables during my shift, working efficiently to keep dining room and work areas clean.
  • I was able to handle multiple tables during the peak periods of my shift as well as running food and stocking the server aisle.
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Resume Overview

Companies Worked For:

  • Cracker Barrel Old Country Store

School Attended

  • Dalton High School
  • Dalton State College

Job Titles Held:

  • Employee Training Coordinator
  • Grill Cook
  • Prep Cook
  • Server

Degrees

  • High School Diploma
    Some College (No Degree) : Mathematics

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