Employee Relations Specialist resume example with 6+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
  • Equal Opportunity Facilitation
  • Training and Development
  • Performance Management
  • Diversity and Inclusion
  • Customer Service
  • Employee Relations
  • HRIS
  • MS Office
  • Payroll
  • On-boarding and Scheduling
  • Compensation and Benefits
  • Project and Records Management
  • ADA
  • Arbitration
  • Benefits, Recruitment
  • Contract negotiations, Strategic
  • Customer Service
Expected in 08/2019
Master of Arts: Industrial-Organizational Psychology, HR Management
Touro University - Los Alamitos, CA
Expected in 05/2018
Bachelor of Arts: Psychology, Inequality Studies
Cornell University - Ithaca, NY


Professional Summary

Dedicated Human Resources professional offering 6 years of success in management and HR administration. In-depth understanding of policy implementation, diversity initiatives and employment law compliance. Seeking to promote effective business operations and employee welfare within an organization that supports long term career growth.

Work History
11/2020 to Current
Employee Relations Specialist American Eagle Aurora, OH,
  • The Human Resources jobs develop and implement integrated and effective human resources programs, services, and policies to attract, engage, and develop the best people to support the University's mission.
  • Employee and Labor Relations The Employee and Labor Relations sub-family develops, implements, and administers labor-management relations for the campus.
  • Investigates and documents employee complaints and disputes.
  • Administers and interpret union contracts.
  • Participates in labor contract negotiations, grievance meetings, and arbitration.
  • Ensures management understands labor and employee relations policies and procedures.
  • Professional Accomplishes responsibilities by applying specialized and theoretical knowledge, principles, and concepts of a professional discipline normally acquired through advanced education or specialized training.
  • Resolves issues and significant matters on behalf of management by utilizing independent judgment, discretion, creativity, and analytical thinking.
  • Contributes to development and evaluation of goals and objectives.
  • Creates solutions to ensure legal and policy compliance.
  • May supervise, mentor, or coordinate work of others (positions that supervise are responsible for service delivery, quality assurance, and employee performance).
  • May independently manage or administer programs, processes, projects, or resources.
  • Level II - Applies intermediate level knowledge, concepts, principles, and skills.
  • Decision making occurs within general guidelines and requires significant interpretation.
  • Supervisor defines work guided by goals and objectives.
  • Supervisor assists with unusual situations.
  • Solutions require considerable analysis and evaluation of various alternatives.
  • Independently anticipates needs and requirements to resolve non-routine matters.
08/2018 to 10/2020
Human Resources Generalist Dak Americas Fayetteville, NC,
  • Orchestrated strategic recruitment approaches to engage talented and highly qualified applicants.
  • Screened incoming applications to identify, vet and recommend optimal candidates.
  • Provided human resource guidance to employees including talent management, payroll, FMLA, benefits, workers compensation, 401K and OSHA compliance.
  • Maintained current understanding of state and federal policies such as CFRA, PDL, EEO and ADA.
  • Administered compensation, benefits and performance management systems and acted as a liaison between employees and insurance carriers to resolve problems and clarify benefits.
  • Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits.
  • Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
  • Actively promoted cooperative and harmonious working climate to boost morale, productivity and efficiency.
09/2014 to 05/2018
Student Manager/HR Administrator Cornell University City, STATE,
  • Responsible for maintaining a competent student organization of over 80 employees: hire, train, develop, and, if necessary, discipline and terminate employees.
  • Coordinated wages and bonuses with payroll department.
  • Enforced all federal, state, and local safety policies.
  • Upheld the highest standards of customer service and provide feedback and evaluation to supervisors weekly through the Cornell evaluation system.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce.
  • Prepared all human resource documentation, including new hire letters, employee contracts and corporate policies/procedures.
  • Handled on-boarding process for newly hired employees, including the distribution of all paperwork.
  • Oversaw exit interviews and off-boarding process for resigned and terminated employees.

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Resume Overview

School Attended

  • Touro University
  • Cornell University

Job Titles Held:

  • Employee Relations Specialist
  • Human Resources Generalist
  • Student Manager/HR Administrator


  • Master of Arts
  • Bachelor of Arts

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