employee relations specialist resume example with 4+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Motivated, passionate leader with 10+ years of experience in retail store operations. Uniquely skilled at motivating sales teams to produce high-volume revenue results. Strong abilities in business operations, work-force scheduling and customer satisfaction. Adept at training managers to improve employee relations, increase understanding of legal requirements and effectively motivate employees and strengthen relationships at all levels. Articulate, inspiring and hands-on leader with strengths in program management, process improvement and data analytics. Forward-thinking, results-driven and focused on facilitating relationships and collaboration between diverse employees and departments in order to accomplish common goals. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Enthusiastic and eager to contribute to team success through hard work, attention to detail, and excellent organizational skills.

  • Financial Approvals
  • Advanced Microsoft Office
  • Human Resource Policies
  • Loss Prevention Goals Monitoring
  • Employee Discipline
  • Team Development
  • Workload Priorities
  • New Hire Training
  • Internal Communications
Work History
01/2023 to Current Employee Relations Specialist Covance | Oakland, CA, La Crosse, WI
  • Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
  • Processed reprimands and separations.
  • Managed over 20 employee calls per day
  • Investigated theft and falsification issues by reviewing documentation and footage and interviewing associates.
  • Answered management and employee questions, interpreted contracts, and resolved issues.
  • Conducted thorough investigations of employee activities to identify and target operational and behavioral discrepancies.
  • Devised robust training programs to strengthen investigatory skills, legal understanding, and motivational strategies.
03/2022 to 12/2022 Assistant Store Leader Kroger | Springville, UT,
  • Hiring new employees and getting them set up with training videos
  • Setting up and conducting inventories and shelf audits
  • Conducting interviews and drug screens
  • Creating schedules and adjusting coworkers’ availability.
  • Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
  • Mentored employees to help improve skills and enable team members to become peak performers on job.
  • Built relationships with team members to encourage willingness to address concerns and issues.
  • Recruited and hired talented individuals bringing depth and experience to organization.
  • Trained new-hires on company policies and procedures to better service customers.
  • Created staff schedules, approved requested time off, and updated reports.
  • Supervised 40+ co-workers.
  • Supervised payroll corrections for accuracy and duplications.
  • Worked with customer service representatives to handle escalated customer issues.
  • Used advanced features of Microsoft Office to complete all necessary reports for senior management review.
10/2019 to 03/2022 Guest Service Leader Cumberland Farms | Hillsboro, NH,
  • Reconciled cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Coached team members on service techniques to boost revenue and exceed customer expectations.
  • Monitored daily retail business operations to drive peak team performance.
  • Communicated with managers to discuss employee performance, report violations, and assist with policy enforcement.
  • Led team members in specific areas by delegating tasks, answering questions, and resolving conflicts.
  • Observed employee performance for compliance with policies and standard operating procedures.
09/2016 to 10/2017 Sales Associate J.D. Byrider | East Dundee, IL,
  • Tracked stock using company inventory management software
  • Applied security and loss prevention training toward recognizing risks and reducing store theft
  • Engaged with customers to effectively build rapport and lasting relationships.
Expected in 05/2023 to to Bachelor of Science | Psychology and Criminal Justice Carroll University, Waukesha, WI, GPA:

GPA: 3.370

  • Relevant Coursework: Developmental Psychology & Cognitive Psychology
  • Relevant Coursework: Computer Sciences & Advanced Writing
  • Professional Development: Public Speaking
  • Extracurricular Activities: Black Student Union
Expected in 05/2023 to to Bachelor of Science | Psychology And Criminal Justice Carroll University, Waukesha, WI, GPA:

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Resume Overview

School Attended

  • Carroll University
  • Carroll University

Job Titles Held:

  • Employee Relations Specialist
  • Assistant Store Leader
  • Guest Service Leader
  • Sales Associate


  • Bachelor of Science
  • Bachelor of Science

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