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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Enthusiastic training professional successful at developing training plans and supplementary materials to help adult students excel. Works under strict deadlines and making independent judgments about effectiveness of training.

Skills
  • Online teaching
  • Group Instruction
  • Lesson Planning
  • Classroom Management
  • Organizational Development
  • Case Management
  • Treatment planning
  • Patient Assessments
  • Patient Management
  • Substance abuse treatments
  • Group therapy specialist
  • Psychosocial assessments expert
  • Sexual assault victim counseling
Work History
10/2019 to Current
Employee Relations Specialist American Eagle Appleton, WI,
  • Scheduled and taught in class and online courses to increase learning opportunities.
  • Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
  • Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Gathered and organized supplementary material to support structured lessons.
  • Eliminated process gaps by implementing new methods of standardized training.
  • Assessed employee needs to develop effective training plans.
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
  • Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
  • Collaborated with colleagues in developing benchmark lessons and identifying curriculum needs of faculty.
10/2017 to 10/2019
Caseworker Minnehaha County Sioux Falls, SD,
  • Coordinated with courts and community agencies for supportive services.
  • Managed caseload of 25+ families, including screening and investigation, child removal processes, permanency planning, and family resource support.
  • Planned meetings for veterans to find treatment, form community and have support and collected data for each meeting.
  • Performed case management functions, including discharge planning, placement monitoring and crisis intervention.
  • Offered support and direction to families and coordinated with court system and other community agencies for treatment.
  • Developed, implemented and documented status of children's health and wellbeing.
  • Provided crisis intervention and case management services to child, family and legal guardians.
  • Supervised overall client services and acted as liaison between clients, caregivers and service providers.
  • Determined clients eligibility and suitability for programs by performing intake interviews, including bio-psycho-social assessments.
  • Reunited families and facilitated foster and kinship adoptions.
  • Assessed needs of each client and recommended appropriate services and resources.
  • Screened, interviewed and selected foster parents.
  • Created treatment or service plan meeting each client's individualized needs.
  • Ensured protection and stabilization of children and families.
  • Worked with children diagnosed with emotional, mental and behavioral disorders and delivered high-quality case management and therapy to patients.
  • Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
  • Participated in court proceedings by making recommendations for permanency planning and providing expert testimony.
  • Supervised counseling and supportive services provided to clients and assessed needs of foster children placed in foster families and boarding homes.
  • Documented all progress in treatment plans, educational and recreational activities and maintained updated case records.
  • Planned, developed and implemented strategies to convey information with key decision makers.
  • Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
02/2009 to 07/2015
Instructor Supervisor Corecivic Trinchera, CO,
  • Scheduled and taught in class and online courses to increase learning opportunities.
  • Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
  • Developed and recorded videos for use in later courses or by remote learners.
  • Assessed student needs to develop effective training plans.
  • Eliminated process gaps by implementing new methods of standardized training.
  • Gathered and organized supplementary material to support structured lessons.
  • Recognized and tapped talented staff to fill key positions and maximize productivity.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Tracked attendance and progress against goals for each participant.
  • Identified and proactively solved internal problems related to employee turnover by revamping training approaches.
  • Monitored participant workflow and behaviors throughout training process.
  • Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student centered learning.
  • Utilized various methods, including exams, quizzes and assignments to assess student comprehension and monitored student performance using automated reporting system.
  • Worked with colleagues and administrators to create robust education programs.
  • Developed curriculum standards, lesson plans and syllabi.
Education
Expected in 07/2018
Bachelor of Science: Psychology
University of Phoenix - ,
GPA:
Expected in 11/2019
Master of Science: Psychology
Walden University - Minneapolis, MN
GPA:
Expected in 02/2023
Ph.D.: Clinical Psychology
Walden University - Minneapolis, MN
GPA:
  • Minored in Industrial-Organizational Psychology
  • Member of National Society of Leadership and Success
Affiliations
  • National Society of Leadership and Success

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Resume Overview

School Attended

  • University of Phoenix
  • Walden University
  • Walden University

Job Titles Held:

  • Employee Relations Specialist
  • Caseworker
  • Instructor Supervisor

Degrees

  • Bachelor of Science
  • Master of Science
  • Ph.D.

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