employee engagement specialist resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
To obtain a career that utilizes my knowledge, skills, abilities, and other characteristics in the Industrial/Organizational Psychology industry, including: Leadership Development, Employee Engagement, Organizational Development, Organizational Communications, Workplace Culture, Change Management, and/or Training and Development.
Peoplesoft, SPSS, Microsoft Office, inclusive of Word, Excel, Power Point, Outlook, Yammer, SharePoint 2010 and 2013, Lync (Skype for Business), Prezi
  • Manages Alpha Track professional development program for 300+ Microsoft/IT consultants Consults with Senior Management, Directors by conducting needs assessments and gap analyses to help create best training practices for departments and/or Business Units for integration into project/training plans (utilizing SMEs) Designs and develops Alpha Track course virtual learning/in-person content (utilizing ADDIE or SAM model and SMEs) Coaches consultants when developing their Personal Development Plans (PDPs) and other training initiatives Establishes mentorship with junior level consultants and coaches them during the development of their PDP Assists with performance management and the annual performance review cycle by maintaining accurate training records Recommends advancement to the next level in the Alpha Track program thus influencing internal talent pipeline Manages Community of Practice (CoP) technical knowledge sharing monthly events for each practice solution Utilizes gamification strategies to run CoP events Utilizes social media platforms, such as Yammer, SharePoint sites, to encourage engagement in practice solutions CoP groups Analyzes survey feedback to produce metrics and to identify training strategies Develops company-wide communication plans to create awareness and visibility for the Alpha Track program Helps to drive company culture by creating competencies for learner engagement Develops processes to increase efficiency during the new hire and consultant to new project to support process improvement Assists with onboarding process for new hires- at the organizational level and business unit level Serves as change agent to assist in restructure/reorganization Works with third party training vendors to coordinate trainings Manages vendors' contracts Coordinates technical training resources Assists in maintaining Training department budget Manages Microsoft certification database Assists Marketing team with managing and maintaining Microsoft competencies Cyberonics, Houston, TX 11/2012-5/2013 Organizational Development/Training Analyst (Temporary) Facilitates Situational Leadership training for senior management, emerging leaders, and newly promoted managers Coordinates and schedules training programs and activities for the Cyberonics Leadership Development Academy (CLDA) Serves as an internal consultant for various departments for training and development initiatives Serves as an internal consultant/change agent to assist departments with restructure and reorganization Uses assessments to develop teams and team functions/roles Analyzes and reviews all training programs before implementation Coordinates and facilitates company-wide training initiative Assists in the development of the Cyberonics Diversity & Inclusion (D&I) Council Supports D&I initiatives Assists in developing internal communications and company branding Lead developer and contributor for CLDA Intranet page Responsible for Social Media initiatives for organizational development usage Writes for the company newsletter Lockheed Martin/MEI Technologies, Houston, TX 6/2012-10/2012 ISSMP Training Intern Lockheed Martin/MEI Technologies International Space Station Medical Program (ISSMP) and/or Human Research Program (HRP) intern for the NASA-JSC Bioastronautics contract Creates an Access Database for Ground Support Personnel (GSP) Training Records Combine various detailed training implementation & closeout processes into one process Verify current ISSMP lesson plans on the Crew Training SharePoint site match the Payload Operations Integration Center (POIC) training data set Review, analyze, and create current ISSMP lesson plans Facilitates ISS (International Space Station) crew training sessions Verify current Payload Overview Forms (POF) on the Crew Training SharePoint site match the POIC training data set Organize training folder on the server PROJECTS Employee Engagement Model 6/2016-Ongoing Currently developing an Employee Engagement model that includes engagement drivers, as well as employee and management behaviors.
Employee Engagement Specialist, 01/2016 to Present
Marmic Fire SafetyFlora, IN,
  • Responsible for the development and delivery of effective and measurable employee engagement strategies Leads employee surveys (Internal Communications and Employee Engagement surveys), collect responses, and publishes executive summary that includes in-depth analysis and recommendations Develops Employee Engagement action plan that will help facilitate large-scale cultural change while also addressing engagement needs Develops and leads design of Organizational Change Management (OCM) framework for all organizational activities and projects Acts as a change agent when implementing new initiatives (action plan deliverables) Supports and interacts across all levels of the organization to leverage employee needs for both Internal Communications and Employee Engagement action plan, while connecting needs to organizational goals and strategy Develops Employee Engagement model to identify "drivers" of employee engagement as well as identify employee and management behaviors Develops rewards and recognitions programs to support core values while also driving employee engagement Assists in the development of the Internal Communications action plan Leverages and creates new internal communication vehicles to help support communications to employees and between management and employees (feedback loops) Works closely with the Director of Corporate Strategy to helps support formation of cross-functional teams Serves as a member of the Organizational Action Plan, Training and Development, and Organizational branding cross-functional teams Assists HR department with employee branding and recruitment strategy Coordinator and lead for all employee events, such as: quarterly huddles (organization-wide meetings) seasonal (holiday) events, employee appreciation, and other town halls Manages Internal Communications and Engagement departmental budget.
Adjunct Faculty, 10/2015 to Present
Amarillo CollegeDumas, TX,
  • Instructs college freshman in psychological principles, theories, and models in Introduction to Psychology (PSYC 2301).
  • Instructs college freshman in psychological principles, theories, and models in Human Lifespan and Development (PSYC 2314).
  • Develops lessons plans to utilize during instruction.
  • Creates engaging team and individual activities to drive class participation.
Training Specialist, 06/2013 to 09/2015
Five Star BankAmherst, NY,
  • Partners with VP, Global Delivery and Director, Quality Delivery to initiate and implement large scale learning program by introducing the Alpha Track professional development program.
External Consultant, 06/2012 to
  • Provided change management recommendations to the organization's employee engagement issues, specifically with the organization's Culture Committee.
  • Based on our group's methodology of conducting structured employee interviews, statistical analysis and reviewing peer reviewed research on organizational concerns such as: structure, engagement, diversity and trust; our team delivered an organized structure for the Culture Committee and a procedural report on ways to implement the proposed structure.
  • We also provided deliverable recommendations to improve employee engagement, attitude and recommendations to increase the awareness of the Culture Committee.
Master of Arts: Industrial/Organizational Psychology, Expected in 12/2014 to University of Houston - Houston, TX
Industrial/Organizational Psychology
Bachelor of Science: Psychology/Political Science, Expected in 5/2011 to University of Houston - Houston, TX
Psychology/Political Science
Alpha, branding, budget, Change Management, change agent, interpersonal, Excellent communication, Delivery, drivers, driving, functional, HR, instruction, leadership, Director, meetings, Excel, Microsoft Office, Outlook, Power Point, SharePoint, Word, Works, multitasking, Organizational, Peoplesoft, Psychology, Quality, recruitment, research, SPSS, statistical analysis, Strategy, structured, surveys

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Resume Overview

School Attended

  • University of Houston
  • University of Houston

Job Titles Held:

  • Employee Engagement Specialist
  • Adjunct Faculty
  • Training Specialist
  • External Consultant


  • Master of Arts
  • Bachelor of Science

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