employee engagement committee resume example with 17+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary
Accomplished and energetic individual with a solid history of achievement.  Motivated leader with strong organizational and prioritization abilities.

Complex problem solving

Time management

Judgement and decision making


Active listening

Critical thinking

Work History
Employee Engagement Committee, 2017 to Current
Novant HealthFort Mill, SC,

Obtain feedback from fellow employees and relay to appropriate leadership to help build and maintain a strong team work environment

Coordinate and implement team building activities 

Insurance Verification Specialist, 10/2011 to Current
Towne Bank, ,
  • Perform benefit investigations
  • Handle insurance calls/questions
  • Initiate Prior Authorization/Pre Determinations
  • Train peers on insurance verification process
  • Help manage the insurance verification email box
  • Synagis SME-Subject Matter Expert
  • Point of contact for Synagis
  • Trained Synagis insurance verification team
  • Required to adhere to manufacturers contract
  • Meet turn around times and deadlines to ensure pharmacy reimbursement
  • Update the weekly report within an Excel spreadsheet to provide to the manufacturer for reimbursement
  • Manage the Synagis email box, resolve any escalated issues
  • Perform benefit investigations
  • Handle insurance calls/questions
  • Initiate Prior Authorizations/Pre Determinations
  • Keep members and doctors informed of status of prescription within the contracts required time frame
  • Makena insurance verification team member
Member Service Specialist, 10/-1 to Current
Dodge'sTupelo, MS,
  • Effectively managed a high volume of inbound and outbound calls on both the member service lines and insurance line.
  • Defuse volatile member concerns calmly and courteously.
  • Perform new member outreach calls.
  • Updated the Fee Schedule Spreadsheet on a monthly basis.
Store Manager, 08/2003 to 10/2011
  • Hiring, scheduling, and managing a team with up to 30 members.
  • Performed daily functions such as tracking sales, overages, shortages, and deposits.
  • Inventory control for quality and loss.
  • Consistently surpassed quarterly and yearly sales goals.
High School Diploma: , Expected in 5/98 to Kimball Area High School - ,
Additional Information

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Resume Overview

School Attended

  • Kimball Area High School

Job Titles Held:

  • Employee Engagement Committee
  • Insurance Verification Specialist
  • Member Service Specialist
  • Store Manager


  • High School Diploma

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