employee benefits account manager resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed to building a productive and engaged workforce through leadership, customer service, human resource management, project management and employee development. Dedicated team contributor with excellent communication skills.
Skills
Project Management
Employee Relations
Customer Service
Conflict Resolution
Performance Management
Coach& Mentor
Employee Development
Succession Planning
Billing
Diversity Training
Leadership
Account Management
Complex Problem Solving
Experience
Employee Benefits Account Manager, 08/2016 to Current Cbiz, Inc. – Demorest, GA,
Manage, maintain and control assigned book of business, including interface with client and insurance carriers
Attends and conducts open enrollment meetings on client site to educate employees regarding health and welfare benefits
Develop surveys for employers to gauge employee opinions regarding benefits and overall culture of organization
Manage the market submission (RFP) process, secure information to effectively market to all carrier partners, review proposals and complete benefit and rate comparisons and communication strategies with the client
Assist client with internal and external claim appeals process
Act as a liaison between the client and the insurance carriers to resolve all service issues regarding billing, claims, eligibility, and all other customer service issues
Conducts 15-20 annual employee meetings and develop communication pieces for open enrollment including enrollment guides, PPT presentations, newsletters and postcards
Analyzed employment-related data and prepared reports.
Provide compliance support and maintain knowledge of Federal and State regulations and mandates including but not limited to COBRA, FMLA, HIPAA, ERISA and Medicare Part D
Communicates due dates, timelines and expectations to clients and partners
Promotes teamwork by sharing experiences, assisting others when help is needed and maintaining a positive and professional attitude.
Completed yearly evaluations of providers to check service options and coverage plans against competitors.
HR Generalist, 06/2015 to 08/2016 Faneuil – South Boston, VA,
Advocate for employer / employee relationship; employee relations liaison
Communicated effectively with employees at all levels of the organization
Created and managed relationships to create a collaborative and solutions oriented environment
Created HR presence onsite; performs walkabouts, participates in shift team meetings, safety meetings, etc
Assisted employees with personnel information and interpretation of HR policies and procedures
Provided advice and counsel to managers and supervisors regarding HR practices, policies and employment laws
Coached, counseled and guided supervisors and managers on employee disciplinary actions including importance of diversity, equity and inclusion
Tracked and monitored complaints and disciplinary actions
Reported risk management issues to management as required
Worked cross-functionally to optimize efficiency and execute on HR business processes.
Assisted with recruitment initiatives by interviewing and talent sourcing.
Conducted background checks and orientation, coordinating new employee onboarding process.
Employee Benefits Solutions Manager, 01/2004 to 05/2015 AIG American General – City, STATE,
Responsible for selecting, interviewing, and hiring staff
Manage diverse domestic staff of 23 in an administrative premium invoice and claims processing for life and health coverage
Managed staff of 8-10 overseas employees
Developed teams by sharing experience, knowledge, skills and ensuring appropriate education, training and development opportunities
Manage, mentor and evaluated the performance of up to 23 employees with timely feedback throughout the year
Maximize skills and strengths of staff to meet department goals
First line of contact for employees to listen to address and resolve employee conflict while adhering to employee handbook with focus on ensuring diversity, equity and inclusion along with OSHA and all applicable employee law
Served on “You Matter” committee working closely with HR to develop training as it relates to managing bias, pay equity and respect of different cultures
Highly engaged and successful at managing customer and vendor needs
Monitored incoming calls to ensure staff provided quality customer service
Exceeded all goals surrounding client retention and customer satisfaction for five consecutive years
Led several high-profile department projects aimed at improving processing efficiencies and system integrations that resulted in a savings of 30% annually
Worked with vendors to establish processes that resulted in prompt and quality service when enrolling plan members
Monitor vendors to ensure that they fulfill service objectives and performance guarantees.
Delegated work to staff, setting priorities and goals.
Policy Issue Supervisor, 05/1999 to 12/2004 AIG American General – City, STATE,
Led team of 16 in policy issue department including enrollment, benefits verification and policy maintenance
Responsible for interviewing and selection of staff
Enhanced talent management through ongoing training and development
Responsible for annual performance review along with working with HR to address any disciplinary issues
Coached employees to improve time management skills, conflict management and change management issues; offered 1:1 training to improve performance
Developed and delivered training on all department processes and procedures.
Education and Training
Master of Arts: HR/Organizational Management, Expected in to University of Phoenix - Houston, Texas GPA:
Bachelor of Science: Marketing/Advertising, Expected in to University of North Texas State - Denton, Texas GPA:
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