Emergency Services Counselor Resume Example Aunt Martha's Health And Wellness Inc.

EMERGENCY SERVICES COUNSELOR

Professional Summary

Suzi Grey is a Jane Addams College of Social Work graduate with a specialization in mental health. She acted as a caregiver for her grandmother before becoming a geriatric case worker after witnessing firsthand the gaps in the healthcare system that pose as serious barriers for treatment. Suzi has worked in crisis settings for two years including at a crisis hotline and working on both the inpatient and intake units at psychiatric hospitals. Suzi's long-term goal is to become Licensed Clinical Social Worker and currently has one year remaining until she can take the exam.

Skills

NASW Code of Ethics
Mental Health Assessments
Medical Knowledge
Client Advocacy
Electronic Medical Records

Community Outreach
Crisis Intervention
Relationship Development
Active Listening
CBT, DBT, Motivational Interviewing

Work History

Crisis Line Worker-Chrysalis CARES10/2020 to Current
Aunt Martha's Health And Wellness Inc. – Hillside, IL

Evaluated patients based on mental and physical parameters identified through over-the-phone interviews and standardized assessments approved by the state of Illinois and Joint Commission.
Daily collaboration with the Department of Children and Family Services as well as Screening, Assessments, and Support Services (SASS) throughout the state of Illinois.
Provided appropriate mental health resources to all incoming callers specific to presenting concerns and financial feasibility.
Offered confidential, non-judgmental support and referrals to providers in the caller's area.

Emergency Services Counselor07/2019 to 08/2020
Hartgrove Hospital – Chicago, IL

Directs family-centered, strengths-based, culturally competent and individualized intakes and assessments.
Uses skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
Utilizes evidenced-based frameworks including Cognitive Behavioral Therapy, Dialectical Behavioral Therapy, and Motivational Interviewing to assist patients in developing their goals for therapeutic services.
Acts as a community liaison for vulnerable families and children who have limited access to appropriate mental health services.
Builds safety plans to lower risk of crisis and intervenes in specific manners outlined by procedures.

Mental Health Clinician05/2019 to 10/2019
Riveredge Hospital – Forest Park, IL

Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
Ran individual therapy and family therapy sessions on the inpatient units for patients between ages five and seventy years old.
Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.

Crisis Line Worker- Chrysalis CARES02/2018 to 12/2018
Aunt Martha's Health And Wellness Inc. – Hillside, IL

Evaluated patients based on mental and physical parameters identified through over-the-phone interviews and standardized assessments approved by the state of Illinois and Joint Commission.
Daily collaboration with the Department of Children and Family Services as well as Screening, Assessments, and Support Services (SASS) throughout the state of Illinois.
Provided appropriate mental health resources to all incoming callers specific to presenting concerns and financial feasibility.
Offered confidential, non-judgmental support and referrals to providers in the caller's area.
Used verbal deescalation and active listening skills to prevent serious risk of harm after a mother called the hotline reporting homicidal thoughts toward her children. Suzi was able to stall the mother for fifty minutes while crisis workers were in route to the home.

Client Relationship Specialist08/2017 to 02/2018
Griswold Home Care – Elgin, IL

Performed biopsychosocial assessments in the client's home and/or in nursing facilities to develop service goals in collaboration with the client as well as their support system.
Worked diligently with Certified Nursing Assistants and their client support system to help prevent caregiver burn out and compassion fatigue.
Assessed potential warning signs of elder abuse and acted as a patient advocate with direct communication with Adult Protective Services.
Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.

Education

Master of Arts: Social Work05/2019University of Illinois At Chicago- Chicago, IL

Elective coursework in Psychological Trauma as well as Aging Studies.
Interned at Riveredge Hospital in Forest Park, IL.

Bachelor of Arts: Social Work05/2017University of Central Florida- Orlando, FL

Elective coursework in Adolescent Substance Abuse Treatment as well as Aging Studies.
Interned at Florida Cancer Specialists and Research Institute in Daytona Beach, FL.
Member of Tau Sigma National Honor Society.

Certifications

Licensed Social Worker, State of Illinois.

Trained and certified by the Crisis Prevention Institution for Nonviolent Crisis Intervention.

First Aid and CPR/AED certified.

Resume Overview

Companies Worked For:

Aunt Martha's Health And Wellness Inc.
Hartgrove Hospital
Riveredge Hospital
Griswold Home Care

School Attended

University of Illinois At Chicago
University of Central Florida

Job Titles Held:

Crisis Line Worker-Chrysalis CARES
Emergency Services Counselor
Mental Health Clinician
Crisis Line Worker- Chrysalis CARES
Client Relationship Specialist

Degrees

Master of Arts : Social Work 05/2019
Bachelor of Arts : Social Work 05/2017

Emergency Services Counselor Resume Example

Resume Score: 80%

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