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Emergency Room Patient Registration Representative Resume Example

Resume Score: 80%

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Taylor
Mckinney
Professional Summary

Service-focused Patient Registration Representative proficient in managing new admissions. Collects and completes paperwork diligently to minimize errors and maximize patient satisfaction. Handles demands of different insurance plans with organized approach. Organized Patient Service Representative with 1 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Skills
  • Insurance verifying
  • Chart pulling
  • Payment collection
  • Appointment Scheduling
  • Medical insurance
  • Project organization
Education
Mayland Community CollegeSpruce Pine, NCExpected in 05/2021Associate Degree in Nursing: Nursing
Avery County High SchoolNewland, NC05/2017High School Diploma
Mayland Community CollegeSpruce Pine, NC12/2019Licensed Practical Nurse: Nursing
Work History
Appalachian Regional Healthcare System- Emergency Room Patient Registration Representative
Linville, NC10/2019 - Current
  • Greeted every patient with personable approach and provided knowledgeable service.
  • Verified paperwork accuracy and checked for completion prior to processing.
  • Processed registrations with attention to compliance with operational policies and hospital standards.
  • Registered individuals for medical services, moving over 30-50 applications per day through processing.
  • Organized, reviewed and filed paperwork for secure recordkeeping.
  • Provided thorough information about admissions policies, financial requirements and check-in procedures.
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Identified non-participating and out-of-network insurance plans and worked with patients and providers to address situations.
  • Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
  • Visited patients' rooms to collect insurance and financial information required for registrations.
  • Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
  • Reviewed and corrected claim errors to facilitate smooth processing.
Appalachian Regional Healthcare System- Patient Observation Specialist
Linville, NC02/2019 - 10/2019
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Cared for average of 10 patients per day in psychiatric facility, delivering high-quality, efficient support to meet all needs.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Delivered individualized patient care by recording vital signs, documenting observations, and evaluating patient needs.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Grandfather Mountain- Ticket Sales Representative
Linville, NC04/2016 - 02/2019
  • Directed guests to nearby attractions and distributed information on upcoming special events as part of venue's marketing strategy.
  • Balanced Point of Sale (POS) system daily and reported discrepancies to management for resolution.
  • Stocked ticket sales counter with brochures, rack cards and other promotional materials for guest use.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Communicated with team members and management to obtain current information on venue attractions and related logistics.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Handled 100 calls per day to address customer inquiries and concerns.
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Resume Overview

Companies Worked For:

  • Appalachian Regional Healthcare System
  • Grandfather Mountain

School Attended

  • Mayland Community College
  • Avery County High School

Job Titles Held:

  • Emergency Room Patient Registration Representative
  • Patient Observation Specialist
  • Ticket Sales Representative

Degrees

  • Associate Degree in Nursing : Nursing
    High School Diploma
    Licensed Practical Nurse : Nursing

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