, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Quality assurance controls
Adaptability
Detail-oriented
Strong critical thinking capabilities
Computer skills
Leadership
Multitasking abilities
Customer Service
Experience
Emergency Roadside Dispatcher, 10/2019 to Current Petsmart – Apex, NC,
Maintained updated and detailed records of calls in physical and electronic database.
Trained 50 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 100%.
Kept detailed track of all available field personnel and all in-progress and completed calls.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Worked flexible hours; night, weekend, and holiday shifts.
Created plans and communicated deadlines to ensure projects were completed on time.
Worked with insurance customers to understand needs and provide excellent service.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Maintained energy and enthusiasm in fast-paced environment.
Retail Sales Associate, 09/2007 to 09/2008 Blain Supply, Inc. – Baraboo, WI,
Balanced and organized cash register by handling cash, counting change and storing coupons.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Displayed merchandise by arranging in appealing and orderly way to boost sales.
Greeted customers, helped locate merchandise and suggested suitable options.
Increased sales by offering advice on purchases and promoting additional products.
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Issued receipts and processed refunds, credits, or exchanges.
Night Dispatch, 04/2006 to 09/2006 Coastal Towing And Storage – City, STATE,
Prepared cash deposits.
Assisted owner with processing payroll.
Responsible for accurate claim reporting to insurance companies.
Assisted owner with scheduling of employees.
Assistant Store Manager, 06/2005 to 01/2006 Turkey Hill Mini Market – City, STATE,
Responsible for hiring and training new employees.
Managed staff of 10 employees.
Inventory control and responsible for ordering merchandise.
Responsible for preparing daily sales and profit reports.
Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
Rotated merchandise and displays to feature new products and promotions.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
Education and Training
High School Diploma: , Expected in 06/2002 Exeter Senior High School - Reading, PA, GPA:
Certificate: Criminal Justice, Expected in Ashworth College - Norcross, GA GPA:
Start Date: 4/21- Present
Certification: Home Health Aide, Expected in 11/2018 Ashworth College - Norcross, GA GPA:
Activities and Honors
Certifications
CHHA - Certified Home Health Aide
CNA - Certified Nurse Assistant
Certified [Supervisor, [Agero] - [6/20-present]
Skills
Quality assurance controls
Adaptability
Detail-oriented
Strong critical thinking capabilities
Computer skills
Leadership
Multitasking abilities
Customer Service
Work History
Emergency Roadside Dispatcher, 10/2019 to Current Agero Roadside Assistant – Medford, MA
Maintained updated and detailed records of calls in physical and electronic database.
Trained 50 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 100%.
Kept detailed track of all available field personnel and all in-progress and completed calls.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Worked flexible hours; night, weekend, and holiday shifts.
Created plans and communicated deadlines to ensure projects were completed on time.
Worked with insurance customers to understand needs and provide excellent service.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Maintained energy and enthusiasm in fast-paced environment.
Retail Sales Associate, 09/2007 to 09/2008 Radio Shack – Hinesville, GA
Balanced and organized cash register by handling cash, counting change and storing coupons.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Displayed merchandise by arranging in appealing and orderly way to boost sales.
Greeted customers, helped locate merchandise and suggested suitable options.
Increased sales by offering advice on purchases and promoting additional products.
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Issued receipts and processed refunds, credits, or exchanges.
Night Dispatch, 04/2006 to 09/2006 Coastal Towing and Storage – Hinesville, GA
Prepared cash deposits.
Assisted owner with processing payroll.
Responsible for accurate claim reporting to insurance companies.
Assisted owner with scheduling of employees.
Assistant Store Manager, 06/2005 to 01/2006 Turkey Hill Mini Market – Birdsboro, PA
Responsible for hiring and training new employees.
Managed staff of 10 employees.
Inventory control and responsible for ordering merchandise.
Responsible for preparing daily sales and profit reports.
Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
Rotated merchandise and displays to feature new products and promotions.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
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