LiveCareer-Resume

emergency manager resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Emergency Manager with talent for customer service and multitasking. Strong knowledge of Customer service skills and time management skills. Communicative and team-oriented with proficiency in Microsoft Word and Excel. Proven history of fostering community relations to meet team, individual and management objectives.

Skills
  • Strategic Planning
  • Project Management
  • Customer Service
  • Work Ethic
Experience
Emergency Manager, 03/2018 to Current
City Of AuburnAuburn, WA,
  • Created and managed plans for emergencies, security concerns, natural disasters and medical incidents.
  • Developed and deepened relationships with local municipalities, county departments and city agencies to facilitate smooth planning and coordination of emergency response.
  • Set up evacuation and emergency response plans.
  • Stayed up to date on federal, state and local regulations governing emergency response plans.
  • Identified practical and potential problems facing emergency services and implemented realistic and successful solutions.
  • Updated emergency preparedness resource materials plan to comply with federal and state regulations.
  • Inspected emergency facilities and equipment to maintain optimal functional capabilities in emergency situations.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Cosmetologist, 08/2015 to 06/2021
Grand Sierra Resort And CasinoReno, NV,
  • Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Washed, colored, cut and styled hair for high volume of clients daily.
  • Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
  • Performed skin consultations, facials, microdermabrasion and acne treatments.
  • Assisted with basic bookkeeping, filing and maintaining clients' records.
  • Evaluated client's hair and physical features to determine style and cut plans.
  • Applied makeup to achieve desired day-to-day and special event looks.
  • Beautified customers by performing facials and waxing.
  • Double-checked inventories and staff stocking of treatment and sale areas.
  • Introduced modern techniques to style and stay up to date with newest trends in hair, nails and makeup.
  • Assisted customers with identifying product essentials to meet individual needs, fostering positive relationships with excellent communication for repeat business.
  • Attended in-store product training with vendor representatives to increase product knowledge.
  • Collected payment from customers and scheduled next appointments.
  • Recommended styles and treatments based on clients' needs and appearances.
  • Handled cash and credit card payments daily with consistent accuracy.
  • Scheduled appointments for customers using internal software system.
  • Increased sales by providing exceptional service and maintaining positive and energetic attitude.
  • Streamlined cleaning processes for treatment rooms to decrease wait times.
Emergency Manager, 03/2006 to 11/2012
City Of AuburnAuburn, WA,
  • Created and managed plans for emergencies, security concerns, natural disasters and medical incidents.
  • Developed and deepened relationships with local municipalities, county departments and city agencies to facilitate smooth planning and coordination of emergency response.
  • Set up evacuation and emergency response plans.
  • Enhanced emergency preparedness, commanding oversight and maintenance of over $100,000 in inventory and equipment.
  • Stayed up to date on federal, state and local regulations governing emergency response plans.
  • Identified practical and potential problems facing emergency services and implemented realistic and successful solutions.
  • Updated emergency preparedness resource materials plan to comply with federal and state regulations.
  • Communicated departmental, organizational and industry information to staff to help each person better carry out organizational goals.
  • Created emergency situation status reports to discuss response and recovery efforts.
  • Inspected emergency facilities and equipment to maintain optimal functional capabilities in emergency situations.
  • Enforced standards of care and developed structures to track and evaluate compliance with frameworks.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training
Cosmetology License: Cosmetology, Expected in 09/2014 to Academy of Salon Professionals LLC - Sedalia, MO
GPA:
High School Diploma: , Expected in 05/2005 to Central High School - San Angelo, TX,
GPA:
Bachelor of Science: Criminal Justice, Expected in to Park University - Kansas City, MO
GPA:
Activities and Honors

Deans list recipient 3 years in a row.

Highly decorated Airmen.

Successful business owner for 6 years.

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Resume Overview

School Attended

  • Academy of Salon Professionals LLC
  • Central High School
  • Park University

Job Titles Held:

  • Emergency Manager
  • Cosmetologist
  • Emergency Manager

Degrees

  • Cosmetology License
  • High School Diploma
  • Bachelor of Science

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