emergency department nurse manager resume example with 15+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
  • I am seeking a Manager/Director position in a healthcare environment that allows me to utilize my more than 29 years of healthcare experience in various staff and management roles. Dynamic leadership is proven in many different settings to include staffing, strategic planning, financial management, customer service, quality improvement, along with physician and C-Suite interaction-documented performance improvement, demonstrated in customer service, and clinical outcomes. Proactive problem-solving ability combined with solid team-building skills enabling efficient project management capability.
  • Superior interpersonal skills (developing and maintaining positive relationships; communicating clearly and effectively with people at all levels with verbal and nonverbal communication; working with others to identify, define and solve problems)
  • Ability to inspire others to believe in the culture of patient safety. Effective change agent
  • Demonstrated ability to deliver educational and informational presentations on clinical and patient safety topics
  • Able to direct all daily departmental functions
  • Recognizes employee achievements and takes actions to demonstrate appreciation
  • Positive Working Relationships
  • Organizational Effectiveness
  • Staff Development
  • Patient Care Delivery
  • Planning
  • Demonstrates excellent organizational skills; tendency to be organized, and structured
  • Strong leadership qualities (task completion, motivation, organization)
  • Excellent oral and written communication skills
  • Builds a high-performance culture. Coaches and develops employees, providing timely feedback, conveying expectations, and supporting career development
  • Improve Processes
  • Quality Improvement Activities
  • Evaluation
  • Staff Retention
  • Advanced Life Support
  • Experience
    02/2020 to Current Emergency Department Nurse Manager Catholic Medical Center | Manchester, NH,
    • Kept close eye on department operations to maintain effective coverage of all needs.
    • Received and researched complaints from families, patients and clinical staff in order to resolve concerns to full satisfaction.
    • Imparted medical, operational and patient care knowledge to junior nurses to maximize performance and quality of team operations.
    • Managed performance of nursing staff of 130 by reviewing task completion, prioritization and reports.
    • Oversaw nursing operations for Emergency Department, delivering leadership, assistance and management for staff of 130.
    • Determined and tracked budget expenses with accuracy and transparency.
    • Completed monthly operational reviews to check budget compliance and identify areas in need of adjustment.
    • Supported payroll for over 130 personnel by auditing and reconciling accounts.
    • Collaborated with HR to evaluate labor needs and hiring patterns.
    • Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
    • Supported executive decision-making by reporting on metrics and recommending actionable improvements.
    • Developed processes and metrics that supported achievement of organization's business goals.
    • Managed 130 employees across compensation, benefits, wellness and safety, and payroll to ensure optimal productivity.
    12/2012 to 02/2020 Assistant Nurse Manager, Emergency Department Cleveland Clinic | Valley City, OH,
    • Monitored and documented patient care to oversee employee and patient safety, hygiene and protection.
    • Created action plans for staff development and performance improvement.
    • Collaborated with physicians and other staff to maintain continuum of care.
    • Recruited, hired and evaluated staff to take corrective action and meet departmental goals.
    • Supported Nurse Manager with employee development and care quality management.
    • Helped nursing staff provide quality, competent patient care for diverse emergencies.
    • Incorporated evidence-based nursing into practice environment.
    • Monitored patients for signs of distress or decompensation and alerted staff of emergency situations.
    • Administered disciplinary action for employee performance deficiencies, infractions and conduct issues after consulting with employees and HR staff.
    • Remained level-headed and proactive during emergency situations.
    • Trained and mentored new RNs on best practices, hospital policies and standards of care.
    • Provided training and supervision to 130-member staff in Emergency Department
    • Participated in continuing education programs and workshops to enhance ED and leadership training and nursing knowledge.
    • Addressed unit staff concerns, including staffing ratios, resource management, allocation of responsibilities and optimized workload management.
    12/2005 to 12/2012 Emergency Department Charge Nurse Tuality Healthcare | Hillsboro, OR,
    • Responsible for staffing, supervising direct patient care, resource to staff and advocate for patients in a Level III Trauma Center.
    • Provided training and supervision to 50-member staff in Emergency Department.
    • Offered clinical leadership and oversight to 36-bed Emergency Department, including daily scheduling, tasking and administration.
    • Trained and mentored new RNs on best practices, hospital policies and standards of care.
    • Coordinated care for up to 50 patients per shift in busy Emergency Department setting.
    • Addressed unit staff concerns, including staffing ratios, resource management, allocation of responsibilities and optimized workload management.
    • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
    12/2005 to 12/2011 Clinical Adjunct Instructor Troy University | City, STATE,
    • Provided Labor and Delivery and Emergency Department clinical experiences for nursing students in the ASN Program.
    • Taught IV course for students.
    Education and Training
    Expected in 06/2020 Master of Science | Nursing Administration The University of Alabama At Huntsville, Huntsville, Al, GPA:
    Expected in 2007 Bachelor of Science | Nursing Troy University at Montgomery, Montgomery, Alabama GPA:
    Expected in 1991 Associate of Science degree | Nursing Troy University at Montgomery, Montgomery, Alabama GPA:
    Expected in Post -Graduate Nursing Education Certification | Nursing Education University of Alabama At Huntsville, Huntsville, AL GPA:
    • COVID-19 Multidisciplinary Group Leadership Committee Nurse Leadership Patient Satisfaction Falls Committee (Co-Chair) Systems Fall Committee Patient Safety Performance Improvement Code and Rapid Response Committee Systems Code/RRT Committee Emergency Department Performance Improvement Throughput Committee
    • Responsible for planning, organizing, directing, coordinating and evaluating the activities of the Emergency Department, with a key focus on safe quality patient care Selected Accomplishments.
    • Instrumental in successfully planning and opening an additional 16-bed pod in the Emergency Department, which involved hiring and training staff to work upon opening.
    • Successful Joint Commission Surveys since 2004 without any departmental deficiencies.
    • Employee satisfaction survey one of the highest in hospital for the past four years.
    • Implemented creative scheduling to cover unit and enhance employee satisfaction.
    • Ensuring compliance with National Patient Safety Goal's and Core Measures.
    Additional Information
    • AWARDS , The Daisy Nurse Leader Award Baptist Medical Center East May 2019






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    Resume Overview

    School Attended

    • The University of Alabama At Huntsville
    • Troy University at Montgomery
    • Troy University at Montgomery
    • University of Alabama At Huntsville

    Job Titles Held:

    • Emergency Department Nurse Manager
    • Assistant Nurse Manager, Emergency Department
    • Emergency Department Charge Nurse
    • Clinical Adjunct Instructor


    • Master of Science
    • Bachelor of Science
    • Associate of Science degree
    • Post -Graduate Nursing Education Certification

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