Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Background includes E-911 automatic call distribution and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident. Experienced with the geography and streets of Bell County.
Dedicated 911 Dispatcher offering familiar with managing emotions and staying clear-headed under pressure. Extensive training in E911 protocols.
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.
Experienced customer service representative with over 24 years of experience in the industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Senior trainer and outstanding performer in dispatch and call taking. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of 911 business. Recognized for inspiring management team members to excel and encouraging creative work environments.
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